Love the new management! Very friendly and helpful. The laundry room was very clean and so were the…read moregrounds.

I absolutely LOVE it here! First of all the property is beautiful and tucked away. Even though it…read moreis right off the main road, it stays very private. The team is always out and about making little improvements to the spots! Everyone that I have met, whether it is a neighbor or someone who works there, has been super friendly. They go above and beyond to make you feel welcome and if you need anything they're happy to help! I'm so beyond grateful to visit here. Thank you Big Oaks team!

I never leave negative reviews, but after this experience, I feel obligated to share what happened…read more We booked a Memorial Day weekend stay and were looking forward to spending quality time with our family. Prior to our arrival, Brandie contacted us and informed us that our original cabin reservation had been canceled due to reported bed bugs. We were reassigned to another cabin, assured it would be prioritized and ready before check-in, and told we could stay four days free of charge because of the inconvenience. After arriving and waiting for hours, we were finally allowed into the replacement cabin only to find dirty sheets stuffed in a closet, stained bedding, dirty and rusty kitchen utensils, and overall cleanliness concerns throughout the cabin. Given the circumstances surrounding the original cancellation, we did not feel comfortable staying and immediately left the property. We never stayed overnight. What happened next was even more frustrating. We were provided documentation showing a refund amount, leading us to believe the matter was being resolved. Later, Ashley with corporate informed us that we would also need to submit a refund request through Hipcamp. We followed those instructions, only to have the refund request denied by Brandie and Dickie (management) with Lake Buchanan Resort even after we had been provided a refund receipt and despite never staying at the property. The lack of communication, consistency, and accountability throughout this process has been unacceptable. We took time off work, purchased supplies and groceries, and planned our holiday weekend around this trip. Instead, we were left without a vacation, without a stay, and without the resolution we were led to believe had already been approved. Unfortunately, this experience was mishandled from beginning to end. Potential guests deserve to know exactly what happened before choosing to book here. Extremely disappointing experience and poor management. I do not recommend this place to anyone. We have kept records of all communications, refund documentation, and correspondence related to this matter. We hope management will review the situation and do what is right.

Called for pricing for next year RV sight on lake and was told they could not tell me, they were…read moreall rented. Got a 2 minuted run around before she finally told me the price for a waterfront RV sight. Should not take an act of congress to get this information. Customer Service and attitude at the front desk are lacking at best. I was going There when it was Big Chief RV and Resort and never experienced this type of attitude.

It's ok. As a visitor, and comparing to other Jellystone parks we've been to, this one is blah…read more The Jellystone in Tyler and Burleson IMO are way better. Way more activities and more frequent activities. This is basically a property managed RV park with about 150 or so long term families. It's not bad, but compared to the other Jellystones we've been to it's definitely not in par not as fun. The staff is friendly and the multiple pools are nice change of pace.

After 21 years in the Marines, my family and I are traveling full-time in our RV. We booked a…read more14-day stay at Jellystone Park Austin North (about $600) expecting a family-friendly, professional experience -- but it was the worst of our Texas stays. The short-term sites are steeply sloped, making it nearly impossible to level a Class A RV safely. When we asked to move, staff refused, saying level sites were only for "long-term guests," even though the park was half-empty in the off-season. Their only alternative was to pay over $1,000+ plus deposit and $250 for electricity to book monthly. We left and moved to Juniper Ridge RV Park nearby -- level sites, friendly staff, $650/month. Unfortunate to spend Veterans Day packing up because of poor customer service. If you're a family traveling or a veteran like me, I'd look elsewhere.

#WhereAreLoveyAndMillieHowlNow #sunoutdoorslaketravis…read more We are on a year long trip throughout the continental United States in an RV and thought it might be helpful if we added reviews of places we've gone or stayed from a dogs perspective. So here we go The humans booked us right outside of Austin, Tx at the Sun Outdoors Lake Travis RV park and we have to say we give this place 's from a dog perspective one of the things we loved the most were the 3 dog parks, so space for all of us regardless of personalities. Each dog park has a few big trees for shade, picnic bench for the humans to sit & bags and trash close by. While there are no jungle gyms for us to play on, we are ok with that as that gives us more room to run off the crazies. Also no water bowls @ 2 of the parks, but the largest did have a water bowl along with a doggie wash station The park had nice wide roads throughout so the humans can walk us and if there are any other dogs, each can pick a side of the road if needed! Also a nice off road walking path. RV site - nice and enough room between RVs so you don't feel on top of your neighbor. Usually a tree or two per site, picnic table, and grass at our site. Only downside, no fire pit but it was warm out so we didn't really miss it. Humans are happy tho, 50amp service, great water pressure, and sewer available at each site AND daily trash pick up RV park - nice wide roads, no low overhanging branches, gravel site but level enough and enough room for a 42' trailer + truck Took about 20-40 mins to get to downtown Austin depending on traffic. Pool and jacuzzi for the humans, along with a airstream cafe at the pool! also a gym and a clubhouse, again for humans We would definitely stay here again, everyone was nice and the park was kept in great condition #bringfido

This park is wonderful! 3 amazing dog parks. A pool, Hot Tub, activities center,…read moreplaygrounds,excersize room, and one of the friendliest accommodating staff, I've encountered on our road trips across the country. This is truly a very nice park with many amenities and activities. If you find yourself in the Austin Texas area, this is where you want to stay

So, when your AC goes out on a Friday afternoon when the temps are over 100 degrees - and COVID is…read moreeverywhere...you jump in your RV because that AC works and look for the park closest to home to spend a few days - with a pool as an added bonus. Made a reservation Friday afternoon for a late arrival - someone was there as a park host to help me find my spot in the dark. The grounds were kept VERY CLEAN - bathrooms and showers were spotless. Small-ish pool right sized for the number of pads - didn't really need much bigger. I will say that the price per night is more than you would expect to pay for the grounds, but keep in mind that they are in Leander, just 20 minutes from Austin...taxes keep getting higher and higher and they need to pay their bills just like everyone else. Being new to RV ownership we don't have a ton of experience with campgrounds but I was pleased with my stay and with the staff. Hope we come across more people like the folks here at KOA Leander.

It's a decent spot, cute tiny pool, updated playground, everything else is outdated, but they'll…read morenickel and dime you! My parents were stayed there for a weekend because we live a mile away and they charged them $10 every time we just stopped by to visit! And the place was half empty! Also said popcorn and movie on Friday nights and that didn't happen.

The hollows on lake Travis is the best marina. I can't say enough You need a home in the…read morehollows and your treated like gold Thank you to the whole staff.

Mixed Bag. Overall,…read morewe had a good experience. The neighborhood and amenities are very nice. The view from the second-story balcony for Independence Day fireworks is spectacular. The house is comfortable for six to seven adults. Communication was stellar until check-in time. Bill and Vanessa were very good via email and text before our arrival. Bill called us at around 1 pm to welcome us and tell us that "the house is ready". Check-in was at 3 pm. We arrived at 3:20 pm and found the cleaning crew was still there. We had to wait outside until 3:45 pm in 96-degree heat until they were done. Vanessa texted, "We will get you a gift card to the beach club grill for the inconvenience". The next morning, I texted Vanessa asking for an extra parking pass. I never heard back from her or Bill. No gift card. No parking pass. A few minor concerns with the property: nasty stains on the carpeting near the entry, GFCI outlets needing to be reset more than once, only one roll of toilet paper per bathroom, and a nest of red wasps living under the second-story balcony. Yes, these are minor complaints in a world rife with many bigger issues. However, we were disappointed enough to share these concerns. We would certainly return to this area and neighborhood, but not this property.

Krause Springs was such a peaceful, whimsical little escape. The amount of lush greenery and…read moremassive old trees was unreal. Some of the tree roots were the biggest and most unique I've ever seen in my life. The whole place just had such a calm, magical feeling to it. One thing to note is that there are a LOT of stairs in many locations and most are very steep, so it's definitely not stroller-friendly if you are a family with young ones. If you're bringing little ones, just be mindful and watch your step going down the stairs toward the springs. The property itself is absolutely beautiful. You can either camp overnight or purchase a day pass. From what I remember, day passes were $10 per adult, kids under 3 were free, and camping was around $21 a night. They close the springs at 8:00 pm and for campers quiet time is from 10:00 pm to 7:00 am. No loud generators allowed for campers. They had so many little hidden coves and tucked-away areas where you could set up camp, which made it feel really private and peaceful. I was also very impressed with how clean everything was. The bathrooms and showers were pristine, very sanitary, and conveniently located within walking distance of the entrance. One surprise I didn't expect was that they also have a separate swimming pool in addition to the springs, which ended up being great because the water at the springs was a little murky the day we went due to recent rain. Still gorgeous to look at though, especially with the waterfall. It honestly felt surreal, like you forgot you were still in Texas. They also have a beautiful butterfly garden with tons of unique plants and greenery that made the experience interesting. Overall, this place just gave off such a good feeling. Peaceful, relaxing, beautiful, and definitely a must-see if you enjoy nature. We'll absolutely be returning again.

Beautiful hidden gem in hill country. There is a modest entrance fee that allows you access to the…read morewhole space - the natural springs, the man-made pool, butterfly garden, and more. The man-made pool has spring water; this is where I would recommend families with children or inexperienced swimmers go. It's lovely and more of a managed pool setting. We hiked down the stone steps to reach the natural springs which are so beautiful with a picturesque mini waterfall and a rope swing as well! However swimming here can be treacherous. I highly recommend water shoes as there are lots of rocks and moss in the springs. Water depth also varies greatly from one spot to another so it's important to be aware of that. Water temperature was comfortable and cool - felt great on a hot summer day. Wrapped up our visit in the garden, which is so beautifully maintained. Absolutely lovely and zen. The changing room and bathroom facilities are clean and easily accessible. We left feeling dry, happy, and peaceful after a wonderful day in nature.

I stayed in Oasis' RV unit while on a Christmas hiking trip with my 75 year old mom and our dogs…read more The camper was clean, comfortable, and thoughtfully stocked with every necessity you could imagine. Check in and out were both effortless. Sadly, this was my first vacation of the year. So, visiting here off season was perfect for us. It was peacefully quiet and relaxing, with plenty of space inside the camper and out to unwind and enjoy this getaway. However, I can well imagine the fun you could have in warmer weather with all the additional amenities they have to offer. Mom and I really want to go back for some kayaking! Special bonus points for being truly dog-friendly and not charging crazy huge additional fees. Also, checking in to the cozy camper with soft Christmas music playing the first night, set the tone for a lovely stay. Thanks so much!

Vacation This past weekend, friends invited us to stay…read moreovernight with them at Oasis Lake Buchanan in their RV. Our first impression of the property was mixed. The lakefront location is beautiful, the water level was high, and there was a nice breeze throughout our stay. However, the property itself appeared somewhat run-down. The playground was covered in cobwebs and looked like it hadn't been maintained recently. We also noticed a significant ant problem around the campsite, and our friends had to remove several active wasp nests after arriving. Unfortunately, the biggest issue wasn't the property--it was our interaction with the manager. Late Saturday evening, my friend, who had rented the RV site, began receiving a series of text messages from the manager, Josh, complaining about the number of vehicles parked at the site and warning of additional charges. After reading the messages myself, I was surprised by how confrontational and aggressive the tone was. The following morning, as we were preparing to launch our jet skis at the boat ramp marked for Oasis guests, Josh ran over yelling that the boat ramp was private property. My friend--the paying guest who had rented the RV site--tried to have a conversation with him, but Josh remained focused on the extra vehicle and repeatedly threatened to call the sheriff over the threatening text conversation that took place the night before. (There is nothing in the Texas Penal Code about "hurt feelings.") Rather than calmly explaining the rules or working toward a solution, the interaction quickly became hostile. The situation escalated further when Josh began using profanity, including multiple F-bombs, within earshot of my children. At that point, any chance of a respectful conversation was gone. (Texas Penal defines this as "Disorderly Conduct - Language. A class c misdemeanor.) Shortly afterward, he walked away, and that was the last interaction we had with the little angry man. What made the confrontation even more confusing was that, during this entire incident, there were no other guests on the property. The aggressive response seemed completely disproportionate to the situation. Our friends were ultimately told they were "banned" from returning. While the lakefront location itself is very nice, our experience with management overshadowed everything else. Customer service matters, and unfortunately this was one of the most unpleasant interactions I've experienced at a campground. We won't be returning.