I was so hopeful that I could use riverside to service my car because I live so close to them, but I was so disappointed. I noticed my car seemed to be lacking power, not wanting to get up and go as quickly as usual. Then my check engine light came on, followed by a high pitched whining noise only when I accelerated. I immediately parked it and hooked it up to a code reader. I had one code; P0299 turbo/supercharger underboost. We also checked all my fluids, including the oil, and everything looked okay. I called riverside and was so relieved that they could get me in right away. I didn't drive the car again except from my house to riverside which was not even 2 miles. While driving there I noticed a sort of metal on metal noise that would come and go. Otherwise, I made it to riverside okay. They never called me, so we stopped by later to see what they found. This is exactly their summary: "customer states the check engine light is on. Engine starting to lock up. Coolant is empty. Head more than likely warped due to overheating. Coolant appears to have gone into the engine which has caused the internal failure. Needs engine replacement." They also said my turbo was fine. I found this pretty surprising considering everything pointed to the turbo not being fine, my car never overheated, and there was no evidence of coolant in my engine when we checked everything. While still giving them the benefit of the doubt, but also wanting a second opinion before spending the $6000+ they quoted me, I had the car towed to another dealership. One that I'd been to before and trusted, it was just much farther from me. But thank goodness I did! They ran a full diagnostic (like you're supposed to) and said my turbo did have internal damage and it did need replaced, and I also had an oil leak from the oil cooler. So I had this other place replace my turbo, replace the oil cooler, and do an oil change. I have my car back now and it's running beautifully. Had I let riverside replace my engine for $6000, I would've still needed my turbo replaced for another couple grand. I'm not sure if they truly thought they were right, or if they were just totally trying to screw me out of thousands of dollars, but either way I will never bring my car there no matter how convenient the location may be, and I would never recommend their service department. The one star is just because they all were polite, but I'm not sure it matters how polite you act if you're being dishonest. I rely on my car to get me to and from work, my daughter to and from school, and I'm a single mom surviving on my income alone. Had I trusted riverside, as you should be able to trust these places, the results would have been devastating. read more