Beyond awful!!!!!!! Had a custom 20' x 15' shade manufactured and installed by Riverside Awning. The shade fell and broke our $9,000.00 granite top! No rain, no wind, no one in the area, nothing leaning on it, it just came crashing down!!! I ran outside because it sounded like a car crash in my backyard. (Thank gosh it was all caught on video) If someone was sitting under it, surely they would have been killed!!
Looking at the fallen shade, and hardware above, it was clear it was installed improperly. The protruding metal rod was barely sitting in the installation bracket the whole time.
Anyway, their Insurance company knew they were at fault and funded the new top. However, the owner took no responsibility for it (even though it's on video) and refused to come to rehang unless we paid several hundred dollars to re-install. (With no installation warranty) He was super rude and insisted that it was not their fault!
We ended going with another company to fix their mess. They reworked the whole shade and hardware, now it's super secure and we couldn't be happier!!! Don't use Riverside Awning, they have horrible follow up, horrible products and will leave you high and dry if you ever have issues. read more