Needed my laptop checked for viruses and malware....long story. Called PC's Done Right, and was…read moreable to take it in immediately. It was scanned and returned to me in about 24 hours! Fast service. Received a text message listing what had been done, and a suggestion for an app for ongoing protection. The charge seemed very reasonable for today's market place. I highly recommend this small, local vendor. Pleasant to work with.

100% recommend PC's Done Right On time, friendly, through…read moreand reasonable priced for services

I couldn't be more satisfied and pleased with Yun Cha's fixing my PC. For over a year, I've had…read moreproblems accessing websites. I started looking for help and was blown away by Yun's ratings which were off the chart. Not only did he quickly solve and then fix the problem, his fee was far less than what I anticipated. If tech issues scare you like they scare me, Yun is the person to see. He is knowledgeable, explains tech stuff in simple terms and is thoroughly professional. Without any reservation, I highly recommend Yun Cha to solve your tech issues. Bruce F.

Very helpful. He quickly diagnosed the problem with my laptop and had it working like new. I liked…read morethe way he explained what the problem was and how he was able to eliminate it so it wouldn't happen again. I found his services quite reasonable.

Bill was the perfect expert for helping my elderly brother get his computer set up. He assessed my…read morebrother's needs and proactively created shortcuts for him so he could easily access YouTube, Gmail, etc.. which was greatly appreciated and something we would not have thought of. He also set up his TV to use easily. He was thoughtful and understanding of what was needed. He is quick, professional and very fair in his pricing. He responds quickly when contacted. You won't be disappointed having Bill help you out for any of your IT, TV, or computer help!

Bill is prompt, savvy and effective. He was a great help when I needed him. Came to my home…read moreoffice twice to fix complicated problems with my home-built system. Highly recommend him for computer support.

He repaired my Dji mini 5 pro and it only took a week or so. He was professional and the drop off…read morewas pretty straight forward. I would definitely bring my electronics to Gadget Genie again.

Joe is a professional in his line of work. He delivers efficient and quality results. He is our…read morego-to for gadgets.

Royce and his crew are amazing. Last weekend, my business email was HACKED! This occurred before I…read morewas going to start an email ad campaign for my new services. Everything associated with my business was associated with that email address. It would have cost thousands of dollars and many labor hours to make a change. Royce knew exactly what to do and handled it completely allowing me to move forward with confidence. I highly recommend his services. Dave - Business Owner

Royce is the best in the business! He will help you get your tech stuff (that's the official term)…read moreorganized and dialed in so it is serving your needs AND in this world of e-security will make sure your system is protected! I HIGHLY recommend Royce!

Daniel did a great job networking 3 computers, setting up the scanner and removing viruses. The…read moreonly issue I had was in retrieving my passwords, but I THINK I have that under control. Definitely knows "his stuff" regardless of how old the computer is or brand. Geek squad didn't do the job I asked of them and wanted to charge again: Fired 'em. I believe the price was within my expectations as compared with other companies. I am technically "challenged", so having all computers in good working condition gives me peace. Thank you!

Going to make this short! Location was not valid. I thought I was in wrong location when directed…read moreme towards a house. Went to address listed on Yelp! Closed, went to house. House was fine, I told myself and him. Then I had to ask for a card or something since he had my computer. Was kicking myself for just handing over my laptop all night! Went back early, and had to ask if I could go in garage to bring it up and check it out. He installed some temp malware and said he cleaned up stuff..It works - but still lots to fix, broken registry, shortcuts broken and still a whole bunch of techy stuff Ned's to be looked at. Oh well, and the fee while may not be high for a normal business, still feel like I didn't get a good deal..

Had them out to terminate raw Cat6 cables and activate lines run by my homebuilder -- friendly…read moreservice & excellent work across the board. What stood out: - Went beyond the ask -- proactively replaced non-functional builder-installed receptacles - Saved me money -- skipped non-essential parts my AI assistant had recommended - Added real value -- advised on ISP setup and wireless mesh configuration Couldn't recommend them more highly!​​​​​​​​​​​​​​​​

Mark and others from Lluminet were absolutely a pleasure to work with, starting with initial…read moreproject inquiry over email/phone to getting the quote to the day of job. Great communication, the price was fair and the workmanship is solid. They ran cat6 cabling in our three story house, setup new access points, ensured we have good wired and wireless connectivity based on our needs.

OMG!!! The guy running the store today is a psychopath! He was trying to give me VERY detailed…read moreexplanations of what could be causing my equipment problems. I told him it was all going over my head and I just needed him to back up and give me simple suggestions as to how to diagnose the problem (i.e. should I call the company to run a diagnostic on my modem). He started telling me how rude I was and ordered me out of the store. Unreal!!!

Ever since moving to Federal Way in 2008 I have gone here for pc repair & upgrades, everytime ive…read moregone there is have a great experience. While there is only 1 behind the desk generally they are kind, knowledgeable and always get the job done. In my personal experience they always hire the right people so please continue to support the local small shop as much as you can, it would hurt all of us if this shop closed.

Edit: HARASSMENT! (With PROOF) This business is harassing me on social media because of my 1 star…read morereview! I attached a SCREEN RECORDING and screenshots for proof! This happened just hours after I posted the negative reviews on google and yelp. Account harassing me: IG username: marleneespacio Only following ONE PERSON... phone factory! Commenting heinous and disturbing messages under my IG photos! SCREEN GLITCH PROOF ATTACHED. Pay very close attention to the screen recordings. I slowed them wayyyy down so you can see how when I press a letter (which becomes dark upon pressing), and what pops up in the text box doesn't always match. What you press on my screen does not register and acts like you pressed somewhere else entirely, or duplicates your action. I also screen recorded the capcut editing app unable to function and scroll, rather spastically twitches and becomes unresponsive to my touch. These are just examples of what I'm experiencing with my phone screen as a whole. Original Review: Dishonest, scammer business. I had a terrible experience here. I came in with a cracked iPhone screen and was offered a $150 aftermarket screen replacement. After the replacement, the phone screen seemed to work fine initially, but later that afternoon my phone started glitching--bright fuzzy screen flashes, lagging, texting and scrolling issues and unresponsive apps. It became nearly unusable off and on. My entire life and career is in my phone, being that I'm a content creator and commercial realtor. It has made my work extremely difficult and frustrating. I purchased on a Saturday, Sunday they were closed, and I called them Monday to address the issue. Phone Factory acted angry and defensive with me (and even YELLED), like I have an ulterior motive and am causing them problems although I benefit NOTHING from returning a defective phone screen?? I still have to purchase a new screen..... it's not my fault the phone screen is defective... this is basic customer service. I was told there was a 30-day warranty on my purchased screen at time of purchase, but when I called, Sam lied to me and told me there was only a 2-day warranty and I couldn't bring it in although I was originally told 30 days. Then the manager later confirmed it was a 30 day warranty after all. I wanted to email screen recording proof of the glitching to the manager, but he refused and said I had to come in person. I explained to him it's a 2-hour drive round trip and I rather not drive all the way out there to show him screen recordings unless we also reach an agreement so I can also switch the screen if I'm to drive all the way there. I felt he was making it unnecessarily difficult. They offered to apply the $150 toward an original Apple screen, but refused any kind of exchange, return, or warranty on the new screen. I felt uncomfortable purchasing another phone screen from them without an exchange or return warranty after I already purchased a defective phone screen from them and have been treated cruelly over a PHONE SCREEN. I said, "I must have an exchange or return option on the new Apple screen, which shouldn't be a problem since it will be a quality screen, right?" He refused. Now, I have to eat the $150 I spent on this after-market screen and go pay full price for a new Apple screen because I won't buy another phone screen without a warranty from this business. I'm completely disappointed by the lack of transparency, poor product quality, and customer service. Save your money and go somewhere reputable. I now have to pay even more to fix what they messed up. There is good reason why they don't get much business. Don't risk it. If you have any issues they will treat you terribly.

Did a great repair on my Samsung S23. Replaced the battery and defective front screen. Very…read morecourteous and professional staff.

My small accounting firm in downtown Seattle had a server crash and I was referred to these guys by…read morea colleague that knew the owner. The owner, Greg, scheduled me the very same day, came down and was able to identify the problem. He said that my server that runs my MySQL database had something going on with the hard drives that a update caused the computer to not know what drives to load onto what filesystems. He was able to fix the issue and get me back up and running in less than 2 hours. He also fixed the issue so that updates like that cannot impact the operation of the server. I will be using these guys in the future, no doubt about it! Thank you!

From the owner: IT Managed and Consulting Services. Computer Networking, Storage, Data Management, Servers, VPN,…read moreFirewalls and more.