If you want to get jipped come here.
Not only do the slots not give ONE DOLLAR- the table host takes advantage of you when you're relying on them for the correct way to play assuming they're more knowledgeable than you to a certain extent given they are running the table, as well as guidance on what to do. They say they provide you "options" on how to play but would a normal person play on a winning hand???? Come on dude.
The tables host told me to double down on a 21 and proceeded to flip a card on MY WINNING HAND OF BLACKJACK! I thought the dealer saw something I did not, aside from the fact that I didn't know on a double down BLACKJACK they would put another card down on my already winning hand!!
I also asked the casino manager to come on the side for us to talk and they proceeded to bring 5 security guards next to me- I'm a 115 lbs, WTF do you think I can possible do for a need to have 4-5 security guards next to me for me expressing myself over a hand that I wanted to speak to the manager on PRIVATELY and about principal- it was over $50 dollars but it's the principal that a dealer should say something on the lines of, "Although you have a winning hand, some people choose to double" vs. DOUBLE ON A 21
Seriously, I've gone to A LOT of casinos, and I don't complain either lol this ones just ridiculous that I couldn't pass up the opportunity on sharing my experience and giving you the option on who you give business to.
This casino does not provide towels either in case you feel like showering, you know, basics of a everyday life of a human being.
They provide ONE towel for your entire stay and when you ask for one more, apparently they're out and don't do laundry to provide their paying guest another towel
Seriously, a joke of a casino. There wasn't even 100 people on Christmas day/night in the ENTIRE CASINO- not bc of corona, but bc people don't like how they play their customers, hence, no one comes to this place.
Aren't the overall reviews and stars you guys received on Yelp enough for you guys to see YOUR PAYING CUSTOMERS don't appreciate how you guys do business????? Shady.
Never coming here again- please don't waste your time and money here. Go to another casino and save yourself the headache.
Promise you won't be dissatisfied if you guys go ANYWHERE else aside from here bc the service is that bad.
Please figure out how to treat people better. It's not nice to manipulate your paying customers. If the dealer isn't experienced, maybe they should keep their opinions to themselves.
I requested the 5 security guards to please rewatch the RECORDED TAPE OF ME PLAYING so they see I'm not making stuff up and they could get to the bottom of it, their only answer was that I made the choice- yes, I made the choice based off a professionals opinion when I'm just playing a card game that I'm not use to considering every casino has different rules per game- there were only 3 total tables open throughout the casino, each with a different game, you did not have options.
DO NOT COME HERE. First and LAST time for me here. 0/10
Also, just a FYI for management- when a customer lets you know they are going to post their negative experience to others, the best thing not to say is to "go ahead".
Learn how to treat people that spend a lot of money at your establishment correctly.
P.S: saw a person get in a fist fight on Christmas Day INSIDE OF THE CASINO, there were not 4-5 security guards next to him, there was one person from the casino+ his GF when this guy literally punched someone in their face but hey, don't mind me- I'm just a 115 lb girl wanting to talk the the floor manager about my concern- didn't know I was so savage to have the need of 5 security guards.
Also- see pic attached, pretty sure it's not ok to cover the fire alarm in the room with a plastic bag!!! read more