I would NEVER rent from this company again. Rented a Breckenridge vacation home from River Ridge in late June 2023, and they knew it would be painted around that time but still rented it out. We arrived to stay in a painting construction zone for 3 nights. River Ridge at first claimed to not know it was being painted, then told us there was nothing they could do - didn't try to move us to a different house; didn't refund one penny of a $450/night rental due to painting. Later, in an email, River Ridge claimed it was a "gesture of goodwill" to let us out the remaining 2 nights we didn't stay in a house after we abandoned our vacation due to the house situation. If you stay in one of their houses, expect them to do nothing for you if anything goes wrong, and keep the number of the Breckenridge short term rental nuisance hotline handy (970-423-5334)! read more

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Was hoping to book a reservation with them with a large group of people to stay in the mountains. Vrbo said that minimum age needed to be 30 for booking, and the link to their rental agreement didn't actually go anywhere. We went on and booked under one of our guests who was 32. To our surprise, our reservation was rejected because all of our guests are not above 30. Our group ages range from 25-32. Apparently this policy is to "protect the properties". It wouldn't be hard to bypass these checks if you had bad intentions, so this policy doesn't really do anything but prevent good intentioned folk from booking units. We hope this company changes their arbitrarily agist policy. read more

It is unfortunate that a company has to act in such a manner during a time like this. Despite your policy listing refusal for refunds in "unforeseen circumstances", I doubt that government-mandated shelter in place laws due to a worldwide health crisis applies. It is clear that this falls outside of your policy, and I would wager that I'm not the only one who sees that. Finna, the assistant operations manager, could not give me any information when I spoke with her. She was overwhelmed with any requests to speak to other management and abruptly hung up on me. We, as well as 4 other couples, are just trying to recoup our funds in this time of crisis. From a business standpoint, I do not understand why your company would not refund the funds and maintain good standing with your customers. I would be willing to bet that they would happily rebook with the approach of being treated like a person instead of just monetary items. I am sure that other people will see this and it will direct business elsewhere. I would also encourage other rental agencies to do what is in the interest of the customer, providing yourselves with potential follow up business instead of black marking your company. Seeing as though I am not the only person who has had a negative experience and is potentially out thousands of dollars, I would like Ashley, the CEO, and the entire staff to see us as PEOPLE and make this right. Final review. No stars, avoid at all costs, buyer beware. Summit County used to have superior lodging. Now you can only hope you dodge places like this. read more

It has been extremely refreshing working with organizations that have been understanding and accommodating during COVID19. Unfortunately this was NOT one of them. We had booked this house way in advance of the pandemic and attempted to cancel the reservation a MONTH (if not more) in advance due to Governor Polis stay at home order. Our group was coming from Denver and it was against the states recommendations for us to visit summit county. Unfortunately, River Ridge Rentals would not refund us for the house, cleaning fees, ect. They were only offering the security deposit back. Our group completely understands the financial impact the pandemic has on small businesses. We understood the company many not be able to refund us for months (and we offered to wait for the refund as long as the company needed). They still would not budge. Finally, after weeks of emails and calls left unanswered, they finally refunded us half of the booking. But that took hours of calls and emails to achieve that end goal. It's unfortunately for other small businesses in summit county as I am extremely hesitant to book through independent rental company as opposed to the major corps like AirBnb and VRBO (who have been EXTREMELY accommodating during this time). I would NOT recommend booking with this company in the future. read more

My family has stayed at a house that River Ridge Rentals manages ever since I was a child. The scenic views, beautiful homes, and mountain escape is the perfect way to take a vacation. Staying alongside Copper Mountain, there are hiking trails, ski runs, and beautiful mountain tops to explore. The rental company was more than accommodating. The houses were clean and accommodations homie. The rental company made it easy for us to check in and out of our rental. Can't wait until my next stay. read more

River Ridge Rentals - View from the Lumberjack Lodge. - Vacation Rental Agents Near Me - Breckenridge, Colorado

Dont book with this company!!!! the house we booked was a very nice house, with plenty of space and great amenities. the problem was with how the house was maintained by RR. i understand things happen, we have booked many houses in the past, but there ended up being a very long list. after the repair guy came twice, we wanted a day off, so i texted the list to the text number i was given. i was told later that they never heard about any of our issues!! after a 750$ cleaning fee, there was rat poop on the deck by the bbq, cobwebs, the sinks not cleaned, the fireplace had to be adjusted by putting your hand IN the fireplace! the den rug was rolling up, so we all tripped on it. the patio cushions were dirty and everywhere, the spa top was broken, faucet handles were off, and lightbulbs were out. im sure there were more but i cant remember them all. i feel badly for the owners of this nice house, because the managers are not managing it!!!! read more

We planned a Spring break trip here this year and Coronavirus hit the week before we were supposed to leave . We were all reluctant to cancel but were left with no choice when Vail closed the whole mountain down to skiing. Also, travel was discouraged and stay home messages and social distancing was put in place . There is actually a National Emergency to stop the spread of Coronavirus . River Ridge Rental is refusing to fully refund our money in this actual emergency. For no other reason would we be cancelling our trip. We are all disappointed we couldn't go to the mountains and ski but this is completely out of our control. A credit for next year is not an option for us unfortunately...VRBO even updated their policy allowing for FULL REFUNDS. Be informed before you book with this property !!! @riverridgerentals @vrbo Full credit now issued so they did take care of us in the end! Thank you River Ridge Rental read more

Not only was the rental absolutely gorgeous, it was in an amazing locations. We were able to ski right from our backyard to the ski lifts every morning. Can't get much closer than that! The rental company was amazing as well. As our party was driving back to California, I realized that I had miss placed my wallet. The rental company very extremely responsive and helpful. They were in contact with the cleaning company and had a staff ready to go look themselves. Within 20 minutes they had helped me locate my wallet. Such great customer service! Cannot recommend them enough! read more

Fail... It's too bad this management company is not representing the homeowner to the client in a fashion that respects the home. Just dont do it. Not worth the hassle. read more

The Owner was originally unwilling to either refund our deposit or re-schedule our stay due to the COVID pandemic. After he re-rented our unit for the same time slot, River Ridge Rentals refunded our deposit. read more

What a beautiful place! My first impression upon walking in was "Wow, this is unreal!". While each room is spacious and warm, the item which stuck out to me most was the view from the living room. Floor to ceiling windows that overlook the trees and have the mountain in the background were incredible. I enjoyed that the group I went with mainly cooked at the lodge, and the kitchen is a great place for that. Fully equipped with all our utensil and cooking ware needs, we made great meals that caped off our ski days. The nearby village is great. It was nice to have apres-ski beers and then schedule a massage at the nearby spa. We were also so close to the slopes that we walked and didn't have to worry about shuttles or wait-times for pick-up. I highly recommend this River Ridge Rentals, and I plan to make this a regularly annual event with friends! read more

Baker House was perfect for our group! Each level of the house has a bedroom with an ensuite bathroom, which makes the house well suited for both families as well as groups with couples. The large open living area and kitchen on the main floor was great and allowed us all to come together and catch up after spending the day on the mountain. I wholeheartedly recommend Baker House to any family or group that is planning to travel to Copper Mountain! read more

River Ridge Rentals made our vacation planning so easy and our vacation one of the best ones yet! The place we stayed was clean and in a great location! We received a phone call from someone at River Ridge Rentals the first full day to make sure everything was going well and to see if there was anything they could do to make our vacation even better. I highly recommend using River Ridge Rentals for your next vacation. Great customer service. 5 stars all around! read more

While the COVID-19 pandemic has been difficult on all facets of our society, most travel companies have been flexible and understanding on travel changes and cancellations. River Ridge Rentals is NOT one of these companies. We booked a June extended family vacation with them last fall before the pandemic started, and we have had to cancel as several family members are susceptible to the virus and cannot travel. We initially explained the situation to their management team, but they said they would not waive their normal policies regardless of the pandemic and our inability to travel, only offering the security deposit back. The management team refused to budge stating that the rentals would be able to resume after June 1st and we should still come. Over several emails and phone calls, we reiterated that the health of our family was not worth the risk and we requested a full refund. Only after threatening further legal action, they hesitantly refunded the cleaning fee, security deposit, and a refund of the lodging. We found out that they also rebooked the house we canceled at a reduced rate for all nights, so they received almost 150% on the lodging rates by rebooking the same house...DO NOT book with this agency as they look out for owners and would not help guests in the pandemic... read more

Difficult to work with. Still waiting for refund from COVID. Originally refused. We'll see if it ever comes. Oh by the way, check the great reviews in March of 2020. Think about it. Colorado ski resorts were shut down in MARCH. March 2020 reviews are a SCAM. BEWARE. As a VRBO owner in Grand County, I found this rental company an absolute nightmare to work with. Why two stars? circumvent the algorithm. read more

If I could give zero stars I absolutely would! My daughter and some friends were in a Snowboarding competition at Copper Mountain this April and we rented a house that was advertised online as 7 miles away from the mountain I paid the entire week's rental in advance When we showed up at the house it was actually 23 miles away up a treacherous, unplowed mountain road - an hour away from where we needed to be. I immediately contacted River Ridge and told them we couldn't commute an hour each way several times a day to Copper Mountain. Even though the location of the house was misrepresented and we NEVER SET FOOT in the unit, they refused to refund any of my entire week's rental payment, forcing me to make a claim through my credit card Beware read more

Big place...Alpine Drive. One of my good buddies is getting married soon. After one too many bachelor party/guy weekends in Vegas, we decided to break away from the usual routine of strippers and blow. Instead, we decided to go to Breckenridge, get as many of our friends as possible and get a huge place. We contacted River Ridge and they found this place for us: http://www.riverridgerentals.com/view-property.php?id=582 The pictures don't do it justice. The place was the perfect size and a perfect fit for the 10 of us. There was still a bunch of snow on the ground and it actually snowed while we were there. When we first got to the house, everything looked immaculate. They provided us with a couple sleds, which got good use even though my ass bone is still bruised. There are absolutely zero complaints about the place they set us up with other than that we couldn't stay longer. When I go back to Breck, I will definitely be using River Ridge Rentals again for finding a place to stay in! read more

I've been lucky enough to stay with friends in the Lumberjack lodge for ski trips a couple of times. It's in such a perfect location for easy trail access and great amenities, like a hot tub with a beautiful mountain view, for keeping the fun going when the ski day ends. The house is fantastic, clean, and very well maintained. And Copper has given me some of the best ski days I've had during my 4 years living in Colorado. I really can't wait to get back there for more adventures from everything Copper has to offer, in both winter and summer, especially after learning to mt bike now. read more

We had the most amazing time at Baker House! First off, it is gorgeous and the scenery is breathtaking. The photos do not do justice to just how magnificent the home is and what an incredible location it's in. We had four sets of people traveling and everyone had their own master suite with ensuite bath, plenty of privacy, and lots of luxury. Comfy beds, a roaring fire, and a hot-tub were just what our bodies needed after long days exploring Copper and the surrounding areas. The home is up on the hill, backed up to national parkland so the views are endless - nothing but trees and sky for as far as the eye can see! We were in Copper to ski and there is lift access just across the road from the home which made our daily ingress and egress from the slopes a breeze. The community is gated, clean, and well-run. The 24-hour courtesy shuttle was prompt when called and allowed us to really take advantage of the spa, restaurants, and bars during our stay. We cannot wait to go back to Copper and will definitely be staying at Baker House again! read more

A group of 14 of my family members rented a Breckenridge house back in Jan. 2020 for a mid-June 2020 stay. The COVID-19 pandemic obviously threw a wrench into our plans. The state of CO lifted the short-term rental ban only one week prior to our scheduled arrival date; however the state's ban on gatherings of 10 or more people remained in place. River Ridge Rentals was very difficult to work with during all of these unfolding events. They never offered us a full refund of our deposit, nor did they offer us a credit for a future reservation. They claimed they no longer had our deposit money as they had given it to the property owner. Completely unacceptable in my opinion to not accommodate your renters dealing with extenuating circumstances like this pandemic. I am very disappointed in my experience working with River Ridge Rentals. read more

Thank you for working with us to remedy the situation for our forced cancellation due to the COVID-19 closure of summit county.

Thank you River Ridge Rentals for working with me to get a refund for a cancelled reservation during the corona virus pandemic. I know it is not your policy and you can only do it with the agreement of the property owners who must approve a refund. Not an easy task! Renters need to understand you have a "no refund" policy and refunds are rarely if ever possible. It took a pandemic and understanding owners to grant a refund. read more

I agree with the reviewer below...AVOID RIVER RIDGE RENTALS at all cost. There are too many other rental companies to take a chance on this company, unless you like someone taking you deposit money and giving you random stories, excuses, and never returning your call. The rental property was cold all the time, hot water only worked sometimes, hot tub was poorly maintained, the cable and internet was malfunctioning, and the place was never given a formal inspection. I guess that's so they can keep your deposit and there is nothing you can do about it. Please, please find another rental company. Update: I tried to voice my review with HomeAway.com and this is what they said: "Thank you for submitting your review. The purpose of the review system is to give travelers an opportunity to comment on the experience of renting a vacation property. We can only post reviews that are consistent with our review policies The review you submitted does not meet our guidelines and it cannot be posted at this time." I guess what they are really saying is that we will not post a negative review from a company who is paying us. Works out great for those two companies but what about the customers. Please avoid River Ridge Rentals. read more

They did great. The place was as described. The communication was excellent before, during and after our stay. We had a couple small maintenance issues and they were fixed within an hour literally. I would use them again in a heartbeat. Ask for Jason....very nice guy. read more

We went through River Ridge Rentals in Feb. 2014 for a ski trip at Copper Mountain. The house was great, but we were really disappointed by River Ridge. I should state that I have used them a couple times in the past with no problems. But on this occasion, the house was booked and we had I think a 3PM check in. We flew into Denver, made the drive into the mountains, and we were in town earlier than the check in. No problem, we would go eat lunch, check out the town. We decided first to go see where the house was and see if by chance it was ready. The cleaning crew and a manager were onsite and so we asked hey, any chance you would let us stash our stuff in the garage? Sure, no problem. Thanks, that's appreciated. Then we had a little one who started doing the potty dance so an adult took 2 kids in the door, right across the hall, to use the bathroom. He also walked around while he was waiting for them, just checking things out, it was an amazing house! We left as planned and came back after the check in time. They called us and informed us we would be charged a couple hundred dollars extra for early check in. We explained the situation thinking surely it was a misunderstanding, but no, the person checked with a supervisor, and said yes they were charging. They did lower the amount a bit I think to $100, but really it wasn't the money, it just wasn't very nice. Also we noticed that all of the house instructions were just written really rude and I can't remember the phrase because it was about 5 months ago but it was the joke of our trip, something like "If you do X, there will be an extra charge added to your account." Which I get, but it was seriously after almost every section, so just over and over. And just not very friendly. I don't know if the owner or the management company is responsible for the conveniences in the house, but that was lacking in some cases specifically the kitchen, miserable and few pots and pans, 1 Tupperware container, a microwave that didn't work, etc. We travel a lot and it's not like us to write a negative review (I love to write positive reviews!) but the management this time just left us with a real negative feeling. It just wasn't friendly and helpful and hospitable like you would expect. Would it keep us from renting the perfect house because they manage it? Probably not. But I would make an effort to go through a different company next time if possible. read more

It has been 2.5 months and they have not returned my deposit of $1,000. They have made up some excuse about a fireplace door being missing. There were no fireplace doors when we arrived. They did not formal check in to even know what the state of the home was. I have asked them to replace them and refund me the difference, but they haven't even done that. They keep making excuses why they can't get the replacements yet, or can't get in the house yet. I am going to have to file a small claims case and fly back to Colorado just to get my money back. I would not rent from them unless you think it is worth the total rental cost plus the cost of the deposit because you probably won' get it back. Every house has things broken or missing. So they can just decide to charge you to fix it. read more

We used River Ridge Rentals last summer and have booked our stay in Breckenridge again this summer through the River Ridge. We are returning to the same house. The house was great and just as described. The service provided by River Ridge Rentals was first class. read more

Stayed here and what an amazing house! Total relaxation in this castle! Well equip for a large party. So many rooms we never used them all. This place was super cozy. I happen to notice that the promised shampoo, conditioner and body wash in some showers were out. The view was amazing and we stayed at 148 Overlook Dr. One thing people should be alerted on is the altitude of greater than 9600 ft above level! The air quality is terrible and affects your breathing. Felt like I had the flu and were suffocating! I then learned after a google that this is s problem here and that's why they have oxygen shops and clinics readily available to service those who get sick. Who wants to be sick the entire vacation? It happened and kinda changed my idea of coming here again I'll stick to warm climates at ground level! They should also have earlier check in times. Hope most don't suffer with the altitude sickness otherwise can be great trip countdown to home in full effect ... The gassy smell in house and horrible air quality almost unbearable! read more