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Dean Johnson Management

5.0 (1 review)
Open • 9:00 am - 6:00 pm

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10 years ago

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Beaver Creek Nordic Center - A well coned tree that decorated itself just right for Christmas.

Beaver Creek Nordic Center

(3 reviews)

On my recent trip to Colorado I stopped by the Beaver Creek Nordic Sports Center to rent some…read moresnowshoe gear for the day. I've rented gear from this location many times before, and it's always been a pleasant experience, but I felt like my recent visit was less than enjoyable. Laurie assisted us, and when I opened the door to the shop she told us to wait outside, she was on the telephone at the time, and it appears that she was the only one in the shop. So we waited outside, and a couple minutes later she comes out and asks us what we need, she seemed a bit frazzled at the time. We let her know that we're here to rent gear for the day. While sitting outside she has us fill out the paperwork and she brings some hiking shoes for us to try on. Once we tried on boots that fit, she asked for our credit cards, and took them back inside the shop to ring us out. It seemed to be taking a little long, so I thought it might be a good idea to check and see what was going on. When I opened the door to the shop she tells me that my credit card is being declined, and I thought that was strange because I just used it to get a cup of coffee within the last 30 mins and it was working fine at that time. I started to approach the counter because I noticed they have a credit card machine with the chip reader and perhaps she needed to insert my card in there for it to work, and once I do that she puts her hand up and tells me "can you just stand over there". She then walks to the front of the counter and my credit card works when she inserts the chip. After that she comes outside to give us our receipts and says we're good to go, and then I ask her to please explain how to put on the snowshoe gear because my mom has never done this before. She did explain the gear and made sure our poles were at the correct height after I asked her to, however as soon as someone else walked up to the shop, she was quickly walking away and I had to raise my voice and say "Wait a second, we would like to use the restroom before we get on the lift can you please give us the code?" The entire interaction with Laurie was very strange. Usually they would give you a map and share their recommendations of where to hike depending on your skills level. I'm not sure if this was stopped due to COVID-19 protocols or if she just forgot to do it. She seemed a bit rushed or perhaps she wants to limit customer interaction as much as possible due to the COVID-19 situation, but whatever the reason I didn't feel like it was good customer service. I've gone on multiple tours and rented gear in the past, and it's always been great. I understand that with the COVID-19 situation some changes needed to be made (i.e. trying on gear outside, leaving your shoes in bins outside), but if an employee is so fearful of what's going on that they come across with an attitude, perhaps they shouldn't be in a customer facing role, there has to be a happy medium. I wish the best for this shop, but definitely feel like they would benefit from having more of a friendly and warm approach, providing excellent customer service at a distance if they want those customers returning. Without customers there will not be a Nordic Center in Beaver Creek, and that would be a real shame because McCoy Park is such a lovely place to explore.

BC Nordic Center does tours and rentals for Mc Coy Park in Beaver Creek, but don't bother! McCoy…read moreused to be a wonderful place with miles and miles of trails dedicated to snowshoing and cross country skiing. But they've changed policies and now you will be competing with downhill skiers and snowboarders for the trails. Serenity and the mystic experience of the mountains is gone! The Nordic Center charges significantly more for the lift ticket up to McCoy, and the experience is so diminished! The people at the Nordic Center are nice enough, but don't bother with tours here or trying to enjoy McCoy if you want to snowshoe or cross country unless you like paying top dollar for not much.

Beaver Creek Lodge, Autograph Collection

Beaver Creek Lodge, Autograph Collection

(143 reviews)

$$$

I stayed here for a few nights to ski with family. It was an expensive stay. So expensive I got…read moretravel insurance for the first time in my life. During the pandemic I understand you have to temper your expectations but this hotel was crazy understaffed. Like one person at the front desk and one valet. That was it. We had to get our bags to and from the room. There apparently was a ski valet but the front desk gave us no clue how to locate it. They just didn't know. They didn't take our skis there. It was plain weird. The signs in the hotel say no skis in the rooms but we had no choice! No one could tell us where the ski valet was. It was located in a non descript door by Christy's. We found it on day two. Also, no one could tell us where the illustrious ski bridge was that supposedly makes the hotel ski in and ski out. We figured it out on our last day of skiing. I believe it is called the Creekside Trail or something. Note the hotel is only ski in. And you have take off your skis to cross a fairly busy road. There is no skiing out from the ski bridge. The room was bigger than usual so that was good. But if the staff can't provide basic information about the hotel, given how much Marriott charges for this hotel, I can't recommend. It's just ok. Might as well stay at the Best Western in Eagle for a fraction of the cost and drive in.

Don't ruin your summer trip to Beaver Creek by staying at the Beaver Creek Lodge. Stayed 5 nights…read moreto get the complimentary breakfast only to be told that deal did not apply. Welcome to $8 coffee and $24 eggs. Hotel is deserted. missing basics like a Please make up the room sign" and a concierge. In dire need of a renovation.

Christie Lodge - Multiple indoor hot tubs

Christie Lodge

(127 reviews)

$$

Disappointed with the grounds but not with the room. I think overall my stay was fine. While I was…read morethere I was put off a bit by the staff staring at me walking to the hot tubs that were closed and no one said anything. I watched this happen to another couple as well so I know that no one at the front desk told us. I had even called the day before to confirm the hot tubs were open, and it wasn't mentioned. The room, especially for the price and location was great. They do however strategically take photos so you don't see there isn't a working fireplace so take that into account when booking in the winter. Overall it was a fine stay but I will not be back. I'd rather stay down mountain in Edwards for the same price.

We have stayed here in the past and expected the same good service. But unfortunately that was not…read morethe case. We booked our timeshare week alerting reservations that we were both mobility challenged. No problem we were told. What a joke! First there are very limited handicap parking and then our unit required using stairs to access. I am waiting for one of us to fall. The rooms are pretty small packed with furniture so we are banging our shins into bed frames. Not only was front desk unhelpful they were pretty rude. I do not see how this facility can possibly be ADA compliant. So many issues for mobility challenge people that are not addressed. Stay somewhere else. Do not endorse this place by staying here. If I could give negative stars, I would.

The Westin Riverfront Resort & Spa, Avon, Vail Valley

The Westin Riverfront Resort & Spa, Avon, Vail Valley

(232 reviews)

$$$

We were recently married at Beaver Creek and we used the Westin Riverfront Resort and Spa as our…read morebase of operations. All of our guests stayed here and everyone raved about the quality of accommodation, the attentiveness of service, superb amenities, exceptional on-premise dining, and the delight of ski-in / ski-out at a world-class mountain. The rooms here are very well appointed and the staff ensures that every possible need is attended to. From the crew at the valet station, the concierge desk (who host daily après ski hot chocolate and fresh-baked cookie parties!), the housekeeping team, the ski valets, the spa attendants, and all of the wonderful F&B folks, the service here is impeccable. The hotel amenities include an elegant spa, well-equipped gym, pilates and yoga studios, heated salt water pool, and three infinity hot tubs that are perfect for après ski soaking. Of particular note, the Westin has updated its Ski Valet shop which offers faultless service for those availing themselves of the Beaver Creek Ski resort. The valets bring your skis to the Gondola which is right outside the door! The lobby bar, the Lookout Bar, and the Stoke and Rye served our guests with superbly crafted food and drink. It should be mentioned that Chef Richard Sandoval is leaving so Stoke & Rye is being repurposed into an Italian eatery under the guidance of a new Chef - we look forward to experiencing this new venue. We held an arrival dinner for our guests in a private space - the Osprey Room - and the food, drink, and ambiance were exceptional. The room was cozy yet spacious and created a warm, welcoming environment for our guests who traveled from all three coasts. We want to make particular mention of our hostess, Sonja Eichenberger. Sonja managed every aspect of our affair, ensuring every dimension of a large party was attended to the last detail. Sonja listened to the Bride's comments and discerned solutions that were both creative and thoughtful. We had several dignitaries in our party - two Senators, a US Attorney, and a Fox News commentator - and Sonja saw to it that consideration was made for both their privacy and security. Much of the success of our special event rests with Sonja. The Westin Riverfront Resort & Spa at Avon is an exquisitely fashionable property but it is the staff that makes the experience special. Thank you Sonja for making our week at the Westin a lifelong memory!

Possibly the nicest Westin that I've stayed at? There is a lot to love about this place, the views,…read morethe beds, and the amenities are all top notch. As with any Ski Town hotel worth its salt, the Westin also has a variety of food and beverage options. All of which (with possibly the exception of the lobby bar) are excellent. Parking fee is a little egregious- especially during the offseason, but not much to be done about that.

Club Wyndham Resort at Avon

Club Wyndham Resort at Avon

(46 reviews)

Had a great weekend in Vail right before peak season. Below includes the great, good and not so ok…read moreparts of our stay. GREAT: Small events like s'mores are set up by the hotel. There's fresh apple cider and coffee in the lobby at night. The rooms are clean, beautiful and super spacious. This is a great location within walking distance to multiple restaurants. The washer/dryer in units are a great add. Having a ski check is an awesome option but we didn't take advantage of it. You're set up with coffee, tea and some soap for the dishwasher and washing machine. Fabulous shower, plenty of linens. The fireplace is an awesome touch. The staff will provide a humidifier on request. Good: the valet team gets an 7/10. They mostly accomplished getting my car to me when I needed it. They were pleasant for the most part. Not a lot of them offered to assist me with my bags. My valet call got "missed" or forgotten the day we left. NOT so ok: 1) Surprise valet cost:After everything was pre-paid. We were notified that if we were bringing a car, it would be a mandatory $45/day/car cost. When booking through Booking.com it wasn't clear, but there might be some notes on the website. 2) Unclear on housekeeping : After the first night I was expecting the beds to be turned. I asked the front desk and a young woman politely explained that housekeeping was additional cost per day unless you were staying for over 7-Days. This was fine but would have been nicer to know in advance. 3) Poor communication : We requested late checkout at 9am the day of our departure. It was confirmed by the Manager that we were good to check out at 11 instead of 10. At 10:01 our room received a call. At 10:05 we had someone knocking at our door. At 10:20 we had a maintenance person at our door. We called to the front desk to ask the to stop sending individuals and we were working on leaving. The manager was extremely apologetic and made sure we were comfortable leaving. David is the only reason this review gets a 3 star review instead of 1. Very kind and understanding. In short it is definitely worth the stay but just be prepared for some weird one offs and hope that you don't get kicked out right at 10am. I would stay here again since the space was so beautiful and comfortable.

I've been a Worldmark owner for many years! We've stayed a many resorts. This was the most…read more"average" resort from the Worldmark collection so far!!! They say that all rooms are "presidential", however, they just seem to be larger in size with fancier soaps, dishes and silverware. Really no seasons ir anything and no other amenities. Just because you have fancy silverware, plates, cups, and pots and pans does not make this a high end location. Being In the center of town is convenient, however, if you've been to a Worldmark location, you know most resorts are on the outskirts of town." as a sidenote, be prepared to spend a fortune when parking your vehicle. There's no other locations to park other than the resort itself and it's valet only..... an hefty $45 a day.... And then the valets have signs out for tips.... Of course. While there is no pool or outdoor activities, they do try to have events in the owners lounge, or snacks in the lobby. Again, more of an average type of event. Considering this is a "presidential" room location. You would expect more. For the most part, stuff was very nice. They all seem to be well informed of the area, and always had a smile on their face.

Dean Johnson Management - vacation_rentals - Updated May 2026

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