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    River Oaks Pediatrics

    4.7 (3 reviews)

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    6 years ago

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    Texas Children's Pediatrics Pediatric Medical Group

    Texas Children's Pediatrics Pediatric Medical Group

    3.4(59 reviews)
    0.4 mi•Upper Kirby

    Appointments are easy to make. Place has been super clean during and post Covid. Staff are friendly…read moreand flow is organized. There is always an officer on duty so super safe. Dr.Cook is the best and has seen my child since 2020.

    I'm extremely disheartened by my experience here. When it comes to the care of our children we are…read moreall looking for a pediatrician that won't take their care lightly. Instead my experience has been chalked up on their end to merely an inconvenience. I called prior to the birth of my son to confirm if the pcp of my choice was taking new patients. I was told they were only taking newborns and to designate the doctor as the pcp at the hospital. This was different to the process with my first so I called back to confirm and was told the same thing. We've had multiple visits now with whom I thought was my pcp. At each visit I was asked who is my pcp and have given their name. I went into my MyChart to schedule an appointment for my child only to see a pcp had been selected on my behalf. When I called to ask about this I'm only now being told my desired pcp is not taking any new patients, newborn or otherwise, and simply sorry that someone gave me the wrong info on multiple occasions. For me I'm not willing to accept that type of treatment when it comes to the care of my child. I'm not willing to stick around and see what other ways they are willing to "inconvenience" me and my loved ones. Now I am scrambling to find a pcp that works for our family that will take a non-newborn and so far am striking out Update: I spoke with the location manager and she was much more helpful than front desk staff going through doctors accepting patients and their qualifications and assuring me that she would go back to my call recording and retrain the team. That acknowledgment and correction would've gone much further earlier, instead I have chosen a pcp at a different location.

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    Texas Children's Pediatrics Pediatric Medical Group - I hate this place so much

    I hate this place so much

    Texas Children's Pediatrics Pediatric Medical Group
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    River Oaks Pediatrics - pediatricians - Updated October 2026

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