Hands down the best experience I've had at any dealership. I submitted an inquiry online and immediately received a response from Faith. Even at 8pm she was available, confirmed the availability of the truck I was looking for, and set up a test-drive for me the next morning. Upon arriving at the dealership, the truck was sanitized and ready for me. Dan was an amazing consultant, extremely professional and knowledgeable. He answered all my questions, quickly worked out the purchase / lease options and got the process rolling once I had made the decision. Marilyn took it from there, and was a pleasure to work with. She made the paperwork process painless and quick, and had me out the door in no time! The next day, Dave followed up to make sure everything was good with my purchase, and answered any questions I had. At a time when so many dealerships are taking advantage of customers with massive markups and hidden fees, River Front is putting their customers first and building return business. If you're looking for a new vehicle, hit up River Front CDJR. They're great folks, and have earned my business for life! read more

I had my Ram serviced at River Front Ram, where they replaced my water pump in September 2025. In December, I noticed coolant leaking onto my driveway and brought it back to them. Instead of standing behind their work, I was told I'd have to pay $250 just for diagnostics, and that it would be three weeks before they could even inspect it. They refused to put it on a lift or do a basic check. I took the truck to Naperville Ram, and within minutes they identified the issue: River Front did not install the proper OEM clamps during the original repair. This was a basic installation mistake. River Front refused responsibility and tried to charge me again to fix their own error. If you care about quality work or accountability, take your vehicle elsewhere. read more

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service does not update you and never keep your appt. Made appt for the morning at 8:30am dropped car off the night before. Did not hear anything from them all day called at 1pm was told they would call back never did called back at 2:30 to be old still haven't looked at car dont know when they will and i can pick it up with a airbag light on. Was not given any other options till i complained about it being unsafe and need a rental. Horrbile service happens all the time there read more

My Jeep Instrument Cluster was not working and they said it'd cost me $1000. and I would have to keep the Jeep for a couple of days to PROGRAM the odometer. I called after 12 Days and they said it will take maybe a monyh... When I said I'll take my Jeep back they said I had to pay $280 for Diagnostics!!! When I said HOW can you keep my Jeep for more than 45 days, the service Manager shrugged is shoulders. I was very dissapointed and I paid him the money for doing NOTHING and got it FIXED from ANOTHER place for a TOTAL of $780. I bought my Jeep Wrangler from them and THEN I bought a Dodge Challenger from them. Now NEVER again will I step there do do ANY business with them... I got Scammed. read more

I brought my car in for what should have been a simple software update. Before even doing anything, they told me there would be a $195 charge just to take the car in--which already felt excessive. But what really upset me is that only a few hours later, after the car was already in their hands, they called to tell me that the update might cause my radio to stop working. There was no warning about this beforehand, no upfront transparency--just a sudden heads-up after they had my vehicle. On top of that, the customer service was poor, with little explanation or concern for my time or money. Frankly, this felt like a scam, and I will never be returning. Be careful if you're considering bringing your car here. read more

Absolutely terrible experience since I purchased my new Dodge Ram Promaster 2500. As a business owner with over 15 years of manager experience, leaving a poor review is my absolute last resort however, when you hear my story you will understand why and hopefully NEVER purchase a DODGE vehicle as they will take your money and point fingers as to who is at fault. Purchased vehicle end of November however, I did not drive it until beginning of January as I needed to outfit it with decals and shelving. I've had it in for service 3 times so far and still have problems with rear view cam which was supposedly fixed under a recent recall. The worst part is there is no one to help me out with any of my problems. A manager on 7/5 told me to call the number in the picture which I have 5 times now and it just hangs up on me. I spoke to Chris the service manager today who didn't care that the number hung up on me and asked me if I have contacted the dealer where I purchased it from which should be irrelevant since all Ram dealers service Dodge PROMASTERS. His only resolution was for me to bring the vehicle back however, when I explained I would need a loaner he said that was not possible. Once I figure out how to upload the call recording I will do so. read more

River Front Chrysler Jeep Dodge Ram - Showing number that hangs up on you. - Auto Repair Near Me - North Aurora, Illinois

BAIT AND SWITCH BEWARE: I wanted to share feedback regarding my recent experience negotiating the lease for the gas and hybrid Pacificas. After several positive virtual interactions where pricing was upfront and clearly communicated, I made the trip to the dealership, expecting that same transparency. However, once I arrived, the experience changed completely. Despite having the agreed-upon lease terms in both text and email, the pricing presented in-store was double what we discussed--going from a $600 payment to $1,200 without any clear explanation. This experience feels like a classic bait-and-switch tactic, which is disappointing, especially when the terms are documented. I understand that prices can vary, but this type of inconsistency erodes trust and impacts customer satisfaction. It's no surprise that Stellantis has faced challenges, as these practices reflect poorly on the brand as a whole. In an era where transparency is increasingly valued by consumers, I hope Stellantis and its dealerships will take customer feedback seriously and improve on these tactics. A more honest approach would surely enhance the dealership's reputation and build stronger customer relationships. UPDATE: Based on the reply. This is how you know when it's a typical BAIT and switch when the dealership argues with the customer. I have proof in written. Yes we looked at a different vehicle which you guys quoted $1,200 lease payment and if I give you details on that vehicle how it came out to $1,200 you should be ashamed. The original vehicle we talked about before we came in we worked on that vehicle we had the price at $650 with first month down only and with taxes and fees rolled in. When we came in somehow that prices went up to $697 that's without me rolling my other vehicle in. I showed the message and what did you guys tell me? Oo I don't know how the $650 happened lol you guys are a Joke dealership Stellantis should take your franchise away especially sitting here argue with a customer. This is just one part. Now I'm going show this on every media outlet to expose how you guys are wrong and then try to say I left out other details lol read more

River Front Chrysler Jeep Dodge Ram - Auto Repair Near Me - North Aurora, Illinois

Do not know where to start. If you have a warranty do not use the advisor Mike Goerhing. He will tell you what you need. Then you tell him you have a warranty he says it is not covered. Then you call the warranty. They say it is covered and they say the dealer did not call to see. This is not an aftermarket warranty either. It is Chrysler"s warranty. Then I called the service manager Keith Walega who never answers the phone. I called three times and left messages and he never calls back. So if you have a warranty and they say it is not covered. Question it because they lie. read more

Positive experience. Great price. No pressure to buy. Check them out. Great staff. Will use them again.

Local Buyers Beware! Do NOT purchase a car from River Front Chrysler Jeep..they sell "lemons" (cars with major issues) and do not stand by their cars. I bought a 2021 Jeep Cherokee from them in Nov 2021. It started making a TERRIBLE noise a few weeks ago so I made an appointment to bring it to their service. (Only 67,000 miles on the car.) Dropped the car off at the appointment time, with an EXTREMELY rude Service Associate. Paid $180 for them to even look at the car. After 4 hours, they finally looked at the car and diagnosed it with an $1800 repair. Told us that we needed to pay up-front and told us we had to decide immediately or lose the $180 diagnostic fee. We opted to hold off on the repair because we were uncomfortable with their high pressure. We have since brought it other mechanics (as well as spoken to other Jeep owners who had the identical issue and have already had the repair done) who have let us know that the repair Jeep wanted to charge us $1800 for WOULD NOT HAVE CORRECTED THE PROBLEM. It is really unfortunate that the technicians at River Front Chrysler Jeep seem to also not know what they are doing. (Cannot properly diagnose the actual issue with a car that they supposedly specalize in.) In addition, we have also been informed by the other mechanics that it looks like other 'things' are about to go out on the vehicle. (Again, the car is less than 4 years old and only has 67,000 miles.) THIS IS A WARNING SO THAT OTHERS DON'T MAKE THE MISTAKE THAT WE MADE OF BUYING A CAR FROM THESE GUYS. There are too many car dealerships in the area to use this dealership. River Front Chrysler Jeep seems to sell cars that have major issues and their service department is extremely rude and incompetent. read more

Went in to look at a used vehicle. I informed the salesman and sales manager I was going to home to get my trade in and that I would return to purchase vehicle. I returned in 40 minutes MAX with my trade in and the vehicle I was looking to purchase was being dealt to another customer. I mean signing papers, going over rates, etc. All in a 40 minute timeframe? I can't believe the other customer test drove, and was back signing papers all within 40 minutes! There has to be more to the story. When I questioned my salesman Moises about the situation, he informed me 'They told me to put it back on the lot'. He proceeded to tell me that it's ok if they are signing papers, 'I'll have mine completed before them'. So Moises has me sitting around waiting to see if the deal is going to 'fall through' so I could purchase the car. After wasting my time I told Moises and the sales manager I was leaving and that it would have been nice to get a courtesy call if they were going to proceed with another customer and it was no need for me to return. But they didn't care, the sales manager basically told me 'It's business. He was also supposed to give me a call 'In a little bit'. Honestly, I wasn't expecting him to call me but it would have been nice to get a call from the sales manager or Moises about the situation, but neither of them did. I mean the vehicle sold and to them that's all that mattered. I get it, people say they are going to return to purchase; some do and some don't. But the least they could have done was reach out and ask. I won't be shopping at this dealership for sales, parts or service as a result. Customer service goes along way in today's society and this was a very poor experience. read more

Horrible Customer Service!!!!! I had the absolute worst Customer Service experience at RiverFront Chrysler today. I went to the Service Department to inquire about having the Fuel Filler Housing replaced on my RAM 1500, as the plastic unit ( that encases the gas fuel filler neck) broke at the rivets when I had to use force to dislodge the gas pump (which was stuck) after fueling. I spoke with Mike Goehring, the Service Manager after making an appointment to be sure they had the part and that it was covered under my extended warranty (7/60 Maximum Care Plan). Mike instead gave me the third degree, stating he never heard of this ever happening with a vehicle. I explained that their was actually a class action lawsuit underway for this very issue and is why Chrysler changed the design for later model RAM 1500's. (But that wasn't my concern). Again, asking Mike if this would be covered under my extended warranty (MOPAR Vehicle Protection), Mike said he wouldn't know and couldn't check until I came in for the appointment and they did a diagnostic, took pictures and contacted Chrysler Warranty( which he stated would take about three hours) Not one person was even willing to take a look while the truck which was there. Needless to say I WAS SHOCKED!(we were speaking of a plastic housing unit, not anything of a mechanical nature) I have personally purchased two new vehicles at RiverFront and took my son to recently purchase another one ( RAM 1500, Jeep Cherokee and Jeep Rubicon) and would expect at least halfway decent service, but recieved anything but that today. The dealership was all to eager to sell an extended warranty, but apparently too lazy to reasonably assist a repeat customer. I may not have been clean shaven today, however I am a business professional and shouldn't need to wear a shirt and tie to recieve equal treatment at any establishment. I would never again recommend Riverfront Chrysler to anyone. They apparently dont embrace diversity and Mike was very condescending to say the least. ABSOLUTELY HORRIBLE!!! read more

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Extremely disappointed in this dealership's service department. I purchased a 2021 Jeep Compass in November of 2020 from here. Around June, I noticed my AC was out here and there, I had no idea when it would work and when it wouldn't. I made an appointment on a Saturday and dropped my car off and went home. I got a call 4 hours later saying they weren't able to get to my car and they would look at it on Monday. Monday rolls around, nothing. I finally get a call on Tuesday saying that nothing was wrong with it, it passed the AC test and was blowing cold and to come pick it up. I arrive the next day and am handed a bill of $80 for labor fees!!! Yall did nothing to my car except take a thermometer to the air blowing out. Absolutely ridiculous and I fought it, eventually they told me just to forget it and leave. Another 3 months of my AC working and not working, I decided to take it to a different dealership and explained my situation and experience with this dealership. The kind gentleman punched in my VIN and a big alert pops up saying that the HVAC unit is possibly 1 of 1,000 cars contaminated while being manufactured. So they are currently in the process of getting that fixed for me! I figured I'd show my loyalty by returning here for any service I need because this is where I bought my car from, but I will NOT be returning here. read more

Sold me a new Jeep wrangler that the transmission had to be replaced within 4k miles. If that isn't bad enough, it took two more months to fix it. They blame "corporate" (Jeep), corporate doesn't respond or takes weeks to get through to. They even went so far as to say that they would call the police for a stolen car if we didn't return a rental car because they hadn't resolved an outstanding issue...call the police!!! Look at the other reviews! River Front Jeep and Chrysler/Jeep have horrible service with a sub par product. Think Bronco, they seem more reliable as both a car and corporation. read more

This dealership is scummy don't be fooled. I purchased a used truck from them last year for 27k, and now when I went to trade it in it's appraising at 9k. That's not reasonable deprecation by any means, I maintained the truck and there is no difference in condition. They are thieves go elsewhere. read more

I can't speak for the service side of things- and knock on wood , won't have to anytime soon- but as for the sales half of the business, these folks were an absolute delight to work with, especially after dealing with some of the bigger dealerships in the city. The best compliment I can give is everything worked the way you'd think it should. Internet sales folks were responsive and helpful, and once some basic terms were hammered out we setup a meeting and they had the car prepped and ready to go without any surprises or onsite markup shenanigans, and the F&I process was the smoothest I've ever experienced. I walked in expecting to have to brace myself for a gauntlet of pain and Marilyn the business manager just quickly and politely processed the transaction I was expecting. Seriously was in and out in under 10 minutes. Amazing. PS- the store was super chill, clean, and everyone was wearing a mask. I generally hate car dealerships, but today? I was pretty blown away. Thanks to the whole River Front team that made this process rock. read more

River Front Chrysler Jeep Dodge Ram - Love my new 1500! - Auto Repair Near Me - North Aurora, Illinois

Once again folks here I am giving my review on this establishment. I hate this place. But I had to come back because 2years ago come July 31 I was here for my complete brake replacement. I reviewed them then giving a negative review, and they still get a negative review. I had to bring my car back here because as I initially stated they did my first brake job and my warranty ends July 31st. They had to replace my rear pads and rotors. My job is less than a mile and I have not put many miles on the vehicle. Do that Kraft me to believe the parts were faulty or they put bad parts on vehicle. I arrived at 6:43a they open at 7:00, and I had an appointment. The first service(or there lack of) guy did not even look up at me he just said can you wait in your car till we open at 7:00? Then the second serviceman Mike checked me in s d asked me to wait in waiting area. 2 hours later I initiated the conversation with the third serviceman and he pointed to my car and said , "see that's your car in the air with the lights on getting your brakes replaced." It was not what he said it was how he said it. Then they were going to let me leave without giving me the invoice , cost or not I deserve an invoice to describe the service (that I paid 2 years ago) was done. I hate this place and will never come back and will let everyone know about the service that I believe is horrible, this coming from a Black woman! I hate this place read more

I have NEVER had a good experience with River Front Service Department. They have never honored the clause in my warranty for a loaner, stating they 'don't have any loaners available.' They will never give you an idea of what might be wrong, and they always find something additional that you never wanted them to check. Even with a bumper to bumper warranty, I always end up having to pay them hundreds of dollars....? They aren't concerned for you as a person - they only want to gouge you for as much money as they can strong-arm you to hand over. They don't offer you any explanations, and they don't care if you are inconvenienced - like you don't matter enough to them to waste their time. Terrible attitudes, terrible service, liars and crooks all. Do yourself a favor: never buy or service your vehicle here. read more

One week ago I bought a Gladiator. the sales went well, paid cash. I wrote a review and gave the salesperson 8's and 9's. Today I went back to have equipment put on and while I was waiting in the service area, the sales manager, Dave Semp came charging at me with the printout of the review in his hand. He told me that the sales person had failed because he TOLD me to only give 10's. I tried to explain why I had given the numbers I had but he would shut me out and kept repeating over and over again that he had told me to only give tens. He did this in front of another customer who was also waiting. No matter how I tried to engage in a peaceful conversation, he would not stop waving the papers in my face and saying how I had caused the sales person to fail by not giving him tens. I found this completely unprofessional and uncalled for. bullying a good customer over a rating is not good business. i was going to go there for all my Jeep needs and was going to send my son to my salesperson, but that will not be happening. read more

I just purchased a new '21 Ram from this dealership and I have to say, it was a great experience with the whole team, from Rob, my sales guy, to their finance dept and everyone in-between. The "no hassle" price they advertise online is legit and not the typical bait and switch where the "internet price" is BS. I went to another dealer earlier in the day where the internet price was $1,000 less than MSRP, but then I get in there and that is only if I was a first responder and trading in a lease. What a joke! We typically buy a car every 2-3 years and I know the process pretty well. On average, you can be in a dealership for 4+ hours from start to finish. I was in and out of here with my new truck in less than an hour and a half. Anyway, River Front was awesome and we will buy our next car from them. Thank you! read more

The whole staff overall was helpful Robert and Destiny were very helpful with my oil change. I was empty on gas and filled it up a little. Great service read more

The most corrupt dealership I have ever worked with. The salesman lied about the vehicle's history and they would not return my calls about the repairs needed to fix the issues identified at the time of purchase. They simply ignored me until the warranty expired and then wouldn't complete the repairs. Ultimately, the motor failed after one year with less than 97k miles and they would do nothing to help with the 10k+ in repairs needed. As they may review these posts and try to lie their way out of any responsibility, here is the list of issues discovered on CarFax by my mechanic (even though the salesman said it had NEVER HAD ANY REPAIRS OUTSIDE OF REQUIRED MAINTENANCE): 1- Water pump replaced @ ~55k miles. 2- Intake manifold replaced @ ~55k miles. 3- Airbag clockspring replaced @ 68,085 miles. 4- Right airbag assembly replaced @ 68,142 miles. 5- Valve body replaced @ 68,142 miles. 6- Torque converter solenoid replaced @ 68,142 miles. 7- Oil pan gasket replaced @ 68,142 miles. 8- Front brake calipers replaced 68,198 miles. 9- Pinion seals replaced @ 74,096 miles. Good luck to you if you trust these frauds. I would not buy a cup of water from them if I was on fire. If they treat you the same way they treated me, you will need a good attorney. I can give you my attorney's contact information WHEN you need it. read more

Set up a service appointment 2 weeks ahead of time, took it in on time, 5 hours later they never even looked at it. What kind of customer service is that? Had to set up another appointment for 2 weeks later. read more

Never Again!!! I will never take my car hear again for any work to be done. I really want to stick with dodge since buying a dodge car but the one we bought ours from is no longer convient for us. So we decided to switch. Very bad idea! They will upcharge like no other, say things need to be replaced even though they just replaced it, try to charge you twice for things, sell you things you don't need, take your car 10 miles somewhere where they can't tell you where they went, and also put new stratches in the car, which they won't feel responsible for. Just a warning to anyone out there looking to get there car service here I would definitely go somewhere else!!! read more

River Front Chrysler Jeep Dodge Ram - These are the photo's of the new scratches! - Auto Repair Near Me - North Aurora, Illinois

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I am thankful for such a painless process at Riverfront. My wife and I were pleased with everyone from our salesman (Moises), the sales manager (Dave), as well as Vinnie and Brandon when finalizing our warranty for our new purchase. Most notably, both Dave and Moises were very direct and seemingly supportive of both my wife and I so as to not come across as pressuring us for a sale. They both did an excellent job explaining pricing and incentives available to us and gave us a fair deal right away. There weren't any dreadful waits for backdoor meetings to commence only for them to come back with a price $100 less. Very direct....very straightforward. Having purchased a handful of new vehicles in the past, I would say this was one of the most painless of all by far. After we purchased, both Dave and Moises went above and beyond to make sure everything was in place for us before we drove off the lot. Dave even followed up with a phone call the following day to make sure all of our needs were met. I'd highly recommend River Front to friends and/or family. Thank you guys! read more

A light went on my car, I took it in. The assessment came in a couple days (fine). The required part had supply chain issues and they didn't have an ETA (ok-fine). No loaners available (ick). Rude and condescending staff. I have to call for updates instead of the other way around. And to make it the worse experience ever, they have the part now and have wrongly quoted me an estimate of when it will be ready THREE times. I have been without a vehicle for a month and this is all supposed to be warranties with an available loaner...but at the very least they should give appropriate timing estimates and tremendously improve their soft skills and reliability. read more

To bad the cashier is unpleasant. No porter for the car. Wander in the lot for your ride. Other than that pretty good. read more

Went in for a standard recall. When I picked up my vehicle I had additional lights in my dash that were not on before. The service manager told me it was not related after I sat there an additional 3 hours a second day. Went to another shop, they were able fix it in 10 minutes and told me that the light was on because they did not recalibrate a sensor after the recall software update. They also do not follow the recall procedures provided to them from dodge. The service manager told me that they don't have to follow them. Have pictures and proof of the poor workmanship and incompetence of the service manager and technicians. Would never recommend that anyone go here. Much better service at the Chrysler/dodge in Saint Charles read more

Terrible experience from start to end getting my pro master an oil change a recall and a quote to replace a mirror. Drive to the Naperville dealership! read more

Car dealers suck for the most part primarily because they develop their own reputation! Thinking about the wrath of the upcoming winter, I decided to test the "Mopar Express Lane" for a new battery for my Dodge Truck. The fear of being stranded in a Denny's parking lot on a late, cold & snowy night set me straight! As advertised "Done Fast! Done Right". I quickly paid the emotionless cashier and busted out of the dreaded "waiting room" in under 10 minutes! "I do believe in miracles"! read more

This is my 4th time having service done. The first time was great. Every time since has been a nightmare. This last time for sure. I had damage from rodents. I was originally told I'd have my car back in 3/4 days. They won't keep me updated. They keep ignoring my questions and concerns. I was told I'd get a cal by end of business day. That was yesterday. I had to call to attempt an update which came back empty handed. I asked to speak with a manager and got hung up on. Once my car is done, i will never be back to this place. read more

Where should I begin, this was not my first poor experience with the service department but I figure the first may have been a one off. On my first trip for warranty work I picked my car up to find a gouge in my shifter know leather, I let it go and had replaced. On my second trip I asked the young man on drop if we were going to do a walk-around and check in my vehicle, he stated no. So took my own photos and video of my vehicle while I was there before leaving it on Saturday. To my surprise I was called first thing Monday morning stating my vehicle was ready to go. I call them back to make arrangements for pick later that evening. As I walked to my vehicle I noticed they actually washed my car, now I know what your thinking, typical dealer courtesy, wrong I have had other cars there NONE were ever washed for service work. This obviously raised my suspicions and rightly so as I found a large gouge on my center console trim, pry marks on my dash, scratch on the storage compartment door, chip in my rocker panel and oil stains on my dash. Upset I went back in to speak with the onsite manager Dave Semp as service was closed, Dave came out and I showed him the damage and video/ pictures I took on drop. Dave acknowledged the damage was not there previously at which time he gave me his card and advised my to call the service manager Mike Nicoletti in the morning. I reached out first thing next day and did not receive a call back. I then sent emails to Mr. Nicoletti three times with no response. I finally reached out to the parent company of Jeep Stellantis who was able to reach Mr. Nicoletti and arrange for me to bring my vehicle in. After arranging a call drop with Mr. Nicoletti I receive a call from a service advisor stating they had to order the pieces but will call once they are in. Upon pick up the evening I was given an invoice company showing parts are on order.....never received a call. I have reached out to service twice told I will be called back with no call back. I have emailed Mr. Nicoletti as well as Dave Semp with no return emails. After reaching out to another advisor, an honest employee who wishes not to be named, he informed me this is common with customer concerns they go unresolved. After receiving quotes from other dealers the damage to my vehicle exceeds $2500.00, hopefully those of you who read this will take caution on who you choose to have service your vehicle. As far as me I will caulk this dealer and their managers as a poor example and the reason why many dealers get a poor reputation as shady business. If you have had a similar experience please feel free to reach out so we can put power in numbers. read more

I have another Jeep dealer just 10 mins from my work in Naperville whom I have had several frustrating service encounters using. On a friends suggestion, I tried Riverfront Jeep last year for a recall notice repair (even though they are not as convenient to get to - 20 mins farther out), and I had a very positive experience. I wondered, was it just a one chance good experience? Nope. I took my Jeep back to Riverfront Jeep on 2/8/19 for more service repair on a different issue. I am very happy to say that it was another first class experience all the way, from the moment I dropped my Jeep off, until I drove it away fully repaired. Their easy going friendly staff stayed communicated with me throughout the entire repair. My Jeep was given back to me clean and neat, and REPAIRED RIGHT THE 1ST TIME! I would recommend this dealer to anyone needing Chrysler/Dodge/Jeep repairs. You will be glad you went to Riverfront! read more

Good Morning Everyone please do yourself a favor. Visit this Dealership from the Receptionist Car Porters Finance Marilyn Sales and Service they practice Covid Protocols they are tops if coming for Service ask for Bailey Service Advisor OUTSTANDING IN ALL DEPTS!! Service in all areas is the Best!!! Gods Blessings Jerome P. Bolingbrook IL read more

Went here for the 2nd time for service since moving to Illinois. I love it. I drove about 25 minutes to go to this location due to a pleasant first time experience; an oil change experience. Their customer service and service department are top notch. I called mid morning Friday about a loud belt noise and they told me to come in to see what it is. They looking at it within 15 minutes and found the problem. It needed a belt and a tensioner. An hour or so later, I was done. read more

Terrible experience... I called to make an appointment was told I could not make an appointment to get my oil changed. Got to the dealership had to wait 2 hours for an oil change and tire rotation. There was no line and all 3 bays were open when i got there. When I got the vehicle back I was missing a piece off wheel, they didn't reset Pressure Monitors and all tires were at incorrect pressures. Had to ask for the wheel lock socket back as well. Brought it to the service writers attention and brushed it off and told me they didn't touch that part of the wheel. Will not be bringing any vehicles back to this location for service read more

DECEPTIVE BUSINESS PRACTICES! My son-in-law took his 2014 Jeep Cherokee here in early-November 2021 as 4WD indicator light came on. Dealer diagnosed problem as transfer case module failure and quoted $700 to repair. Ordered part and told him it would arrive early-January 2022 because of supply chain issues. Understood and agreed to repair. Left vehicle there as they said it was undriveable even though he drove it in. Dealer called in mid-December and said part would not arrive until early-February and would not release vehicle to him as they said it was undriveable. Daughter went in next morning and dealer said fine to drive home (less than a mile away). Dealer called in late-January and said part had arrived and to bring vehicle back to install. Again, quoted $690 in writing a second time for work. Son-in-law picked up vehicle and noticed nothing was different. Brought it back immediately and was told that vehicle would now need $4,400 of additional work. AT NO TIME IN THIS THREE MONTH ORDEAL WAS THAT EVER MENTIONED AS A POSSIBILITY OR A DIFFERENT DECISION WOULD HAVE BEEN MADE. Met with Mike Nicoletti, Service Manager, and Corey Spooner, General Sales Manager to no avail. Both unwilling to budge stating that there is no way to diagnose car without this "trial and error" approach. If that's the case, then this is an obvious design flaw as no consumer would ever purchase a vehicle under this repair protocol. Checked with other mechanics in the area that agreed that this appeared to be a scam, especially because the repair is proprietary and none other than a dealer can address. Please read other poor reviews And ask yourself why there are so many for this dealership. As with any business, there are usually a few (mostly unfair to the business anyway) but Riverfront Chrysler Jeep has way too many like this one. Stay away from this dealership at all costs! Criminal and classic example of everything ever said about sketchy auto sales and repair businesses. read more

Another dealer that plays games. Ready to purchase a Rubicon and of course, internet price gets bumped up $1,000. I worked with Thrisha for a few minutes and honestly didn't get a warm, we would love your business vibe. Being transparent, honest and kind wins business...not crappy attitudes. read more

My boyfriend and I drove an hour to check out a car at this dealer. We were not greeted. The sales people were goofing around making immature noises. We had to approach the front desk to request assistance. Moses helped us. He had no idea what features were on the vehicle we were looking at. He then found out that a less expensive vehicle had the one option we had requested. When asking to see the vehicle he stated that there were other cars in front of it and that he couldn't get it out. Very unprofessional and frustrating to say the least. I would never recommend eating your time with this dealer. read more

Horrible service from parts, have issue with wrong parts, the desk guy order for me even when release VIN number of my 2022 vehicle. When ask for the Manager, the director of parts is on his office on the computer and the desk attendant denied and said isn't available. Is release the higher prices on list when sold and he's excuses are "you not In my system for better prices" sometimes when order parts never filled information because you paid with CC or cash, when ask for the better prices that's the answer. That's right? I'm running to a different dealer even when I need drive more. read more