Kaden did an amazing job. He explained everything to us in a way we could understand and stated the…read morenext steps. A fair price for a weekend call, with a scheduled return call as well. Update review 6/12/26. My initial experience was positive; Kaden diagnosed the source of the leak, which is the only reason I gave 1 star. However, when it came to repairing the shower, communication and professionalism were issues. 5/21/26: 2 workers came as stated to start the demo, and after assessing the size and removal of the shower material, I was told they would return on 5/26/26. Before leaving, one of the repairmen requested a payment but didn't provide an amount. I called the office while he was here to request an invoice so I could pay with my credit card. I never received it, and they were a no-show. I sent an email on 5/31/26 and received no response, but I knew it was read that same day based on the email tracking. My husband called on 6/4/26 anI was told that the repairman felt they couldn't handle the project and needed extra help, and that demo would start on 6/8/26 and be done within a week. Well, that never happened. 3 repairmen showed up on 6/8/26 and had no idea what was going on. My husband and son were told that the mo would start on 6/9/26, and it was another no-show. I then messaged on 6/9/26 to say that this business is unprofessional and that we no longer needed their services. I also questioned items on the initial invoice that weren't provided or needed.

They charged my 93 old mother over a $1000 for two hours of work. She called them for a clogged…read moretoilet. They did not confirm that she was on a septic system and did not look for the clean out. They also charged her a credit card fee when she paid with a check for the service. I called the owner several times and he said he would call back but never did.

My HVAC unit was purchased from this place under 3 years ago. I have called multiple times to have…read morethem come check certain things and I always get the I'll get somebody to call you back and no one ever does. My latest experience was before the snowstorm where I was having an issue and called them to come check it. They came out and said nothing was wrong, and charged me a diagnostic fee. I got a second opinion and the second person found the problem. I had to pay out-of-pocket even though it's still under warranty because I used a different company. I have called multiple times to follow up and continue to get the will call you back story. Stay away. Very unprofessional.

Excellent techs with five star attitudes and work ethics. I am not very impressed with their…read morecommunications program, Housecallpro. The information has to come from somewhere?

worst plumber ever. Rude girls in the office. poor communication. Asked for over 20 things to be…read moredone. wouldn't provide and estimate or work order. Didnt address the leak I originally called about. had to come back 2 more times to fix leaks they caused. dropped toilet water canister on my carpet. it still stinks a month later. brand new installed toilet leaks, is not even attached to the floor and still leaks. the girl on the phone actually told me to call another plumber. unbelievable

Quick professional service. Price is also very reasonable and plumber very professional.read more

Excellent Customer Service and Highly Recommended On Time and Call Before They Come. Love Themread more

Not the best first impression: I knew I had a broken or disconnected pipe in my outside shower as…read moreit's been an issue for a few years now with our brutal winters. All the pipes are inside a wall and insulated. That said, James and Michael responded within 24 hours which is a rarity in this area and I really appreciated the promptness. The remedy was a surprise at $600 and the service charge of $96 was even more of a surprise. In short, I wanted to give it some thought. I'm also a strong believer in a second opinion although it's hard to compare "apples to apples." Although a good friend recommended Boot's I had not used them before and perhaps the trust issue was a factor although I had no reason to not trust their opinion of the remedy. Quite coincidentally, a plumber I've known for 25 years was in the neighborhood and stopped by that same day. He fixed the issue, albeit temporary in all likelihood and had the shower running in minutes by simply placing the pipe back in position. Used the shower that evening without incident. In closing, I can't say anything negative nor would I, because they really didn't do anything. I guess my biggest beef is the service charge and uncertainty of what spending $600 would do to eliminate or dramatically reduce the issue. Danny Shell Emerald Isle, NC 28594

Prompt service by a very knowledgeable Rennai tankless water heater. Fixed the problem in under 5…read moreminutes.

We received two bids basically the same but decided to go with cayton based on a neighbor . We…read moregreatly regret that decision and the neighbor agrees now . It has not been a good experience at all. The sales guy Eric V. Has proven not to be honest and reliable . The workers who show up to do the work are awesome and decent people . Our first experience which should have given us a clue,was when we had an appointment for Eric to come over and look at our house and give us a quote. Our appointment was at 10am. I was sitting in the living room and well after 10 am , Darrin called him to see if he got lost ... he proceeded to give Darrin attitude saying he was at our house at 9:45 and we didn't answer the door . So Darrin asked me why I didn't answer and I said because no one knocked on the door . Eric said he couldn't come back until 12:30. We had other plans but we wanted the estimate so we delayed them . Well, we have ring door bell.. so guess what ? He didn't come to our house ( even though clearly he had our address). Darrin called him back to let him know. When he showed up at 1230 he apologized because he went to two houses over instead of ours. That is minor but we just got more of the same after we signed the contract. We ran into problems with Eric and The worst part is the company owner refused to take our call saying he was too busy and whatever Eric says he stands behind, he's " his man". Well I guess we are old fashioned and honesty is important to us . Won't go into details but we are now talking with rinnai corporate about the outstanding issues. Hoping they can help or get involved with the local business . No matter how long you are in business you should care about the truth and doing the job you are paid to do . Sadly cayton has wrung us out on multiple issues. Update : a call with Rinnai customer service revealed that Cayton is not a certified dealer which might explain their lack of knowledge installing the wireless module ( though we were not told that by cayton). If you want a certified dealer , check with Piedmont Gas, has we known that's where we would have gone . But Rinnai Corp is going to take care of us and we don't recommend James l. cayton for anything .

Excellent communication prior to the appointment. Arrived on time, very professional and careful in…read moremy home. Incredibly knowledgeable and were able to fix an issue addressed improperly by another plumbing company. The service tech, Jay, was courteous and friendly. Would highly recommend!!

Adam was prompt and handled my emergency on more that I've occasion. He's someone you can rely on…read more U highly recommend him.

We received fast and courteous service. After the serviceman checked our project he gave us…read morechoices and explained things to us. Good service!

Matthew's Plumbing has done some work for us before, a PRV and a water heater replacement. I had…read morethem come today to check for a leak which I was pretty sure didn't exist. The city of Raleigh refuses to check their water meter or replace it without an invoice from a plumber. Our water bill was higher than usual the last few months. I did a toilet leak test and found no leaks. Nothing else on the property showed a leak. I called the water department and they were less than helpful. Despite our bill going DOWN after turning ON our sprinkler system, they insisted there was a leak. Matthew's Plumbing sent two guys out who listened to the story, checked the meter as I did, checked the crawl space (no leaks) and listened to me complain about the water department. I was expecting to pay $200+, instead they only charged me $75. These people are honest. I was upset enough that I would have paid the $200 or more had they asked me to do so. Today's visit is why I'll keep doing business with them.