My HVAC unit was purchased from this place under 3 years ago. I have called multiple times to have them come check certain things and I always get the I'll get somebody to call you back and no one ever does. My latest experience was before the snowstorm where I was having an issue and called them to come check it. They came out and said nothing was wrong, and charged me a diagnostic fee. I got a second opinion and the second person found the problem. I had to pay out-of-pocket even though it's still under warranty because I used a different company. I have called multiple times to follow up and continue to get the will call you back story. Stay away. Very unprofessional. read more

Excellent techs with five star attitudes and work ethics. I am not very impressed with their communications program, Housecallpro. The information has to come from somewhere? read more

My heat went out last night on the coldest night I remember in December here ( I'm from Chicago but I've been so spoiled so far). My realtor called Scott and they were out here so quickly. Two kind and personable gentlemen ( one named Vada and I'm so sorry I forgot the other's name) got things up and running and stuck around to make sure it would continue to work. I could not be happier that I don't have to use a space heater again. Highly recommend this company. read more

Had to have a technician to come out to look at gas stove. First lets start with the terrible phone etiquette of the office staff. Next the technician gave a wrong diagnositic report and mentioned the office would follow up with a phone call which did not happen. I had to hire a reputable company to do the repair and fortunately they were very skilled and fairly priced unlike Scott Plumbing. Then I get a bill for the service technician with tax added. When I called stating this wasn't right, I once again had to deal with the office who rudely put me on hold, did not care and mentioned they always tax all their customers. I wish I had read all the reviews before calling this company. DO NOT USE THIS COMPANY! read more

After just buying and moving in to our new home, we wanted to find a good, dependable and reputable HVAC company that would provide us with reliable service and competitive rates. We located a company nearby and had them come out to service our system. We also signed up for their service contract, which provides us with two system services per year as well as a 10% discount on any parts needed. The two techs that came out were very friendly, courteous and professional and were quite informative on offering suggestions for our unit. So glad we chose Scott Plumbing and Heating for our HVAC and plumbing needs. read more

Scott Plumbing and Heating did a great job replacing my ac unit. Excellent experience with them. Showed on time, did what they said in estimate and everything works. read more

Scott replaced my hot water heater. The office staff and the technicians were all polite, informative, and professional. I used their service again for a heating and air conditioning service and had the same result. I will continue to use their service until there is a problem, which I do not forsee. read more

Came the next day for a problematic drain. Diagnosed, corrected and improved situation while educating me on general plumbing. Always rely on the professionals. Tommy was courteous and efficient. read more

We have had a service contract with Scott plumbing/HVAC-heating since moving to oriental( 11/2021) and that has gone fine. We had our first service call related to a non functioning AC. They came out expeditiously, diagnosed and fixed the problem in no time. Courteous, professional and friendly. We felt well taken care of and cooled down in the 98' heat in no time. read more

I was a couple of months late (with otherwise very timely payment for work done) and I got a NASTY letter in the mail...saying "YOU WON", or something like that. Threatening to take my tax return. I had every intention of paying (and I did). Nasty people. read more

I scheduled a reconnect of my kitchen sink, garbage disposal, etc., after having new countertops installed. A crew from Scott's arrived on the date scheduled and had everything taken care of in good time. Tommy and Damon were professional, efficient, friendly, and respectful of my home. I would definitely call them again for my future plumbing needs. read more

Way too many excuses with this place!! Just don't bother, save your time, money and aggravation and just call someone else if you want reliable service as well as a service tech that SPEAKS ENGLISH!!! If you are paying by the hour you don't need someone that doesn't understand the language fumbling around with diagnostic work! Condescending kid at the office also gave a ton of excuses...what a joke!!!!!! read more

One star since lowest that will record. I am new to area and asked HVAC guy in Brevard who was in his network for American Standard. That is how we came to use Scott. Very disappointed. The workers are fine. Did decent work, were polite and showed up on time. Shawn Scott is not of that class. He only returned three phone calls out of twenty left. One when I called after he failed to show up for an appraisal, once when I called to complain about his failure to return call (got different gate keeper to call him) and finally to tell me that his quote was not complete and that I was responsible for electrician. His claimed he told this to my wife. She says that he did not, and she has no reason to lie. Never trust a person that does not want customers to have his cell number. I may now have problems with service calls after this, but I do not care if it keeps another customer from being burned. Avoid this company! read more

Scott has always come whenever we called and helped us in every way possible. We will continue to use them, and hope to get a new unit from them. JH read more

These are go-to guys on the east coast. They are reasonably priced and respond like pros. They have been this way for the decade I have known them. They are steady. read more

The experience with the company was absolutely horrible. The office was vague about scheduling, did not call to let me know when the people would arrive and behaved in a less than professional manner. The job itself was done poorly with inappropriate tools and therefore damage to my drywall. Follow up was also unacceptable. Never again. read more

They agreed to install the mini-split I acquired over the internet. They did a good job. The heat function was broken on installation and I paid to have that fixed. Then, they told me (reason unknown) that they were not longer going to service me. Good luck to you if you use them... read more

Scott's Plumbing & Heating gets 5 stars. I would give them 10 stars if I could! The 23 year old HVAC system in our church failed early Saturday morning, June 23 2018, and we decided to purchase a new system. I called at 7:45 am on Monday, June 25 2018, and Shawn Scott showed up within an hour to give me an estimate on options for a new system. I called three other HVAC companies on the same day. Two of them never returned my calls and the other said they could not come out for an estimate for at least three weeks. I had Scott's estimate in hand on Tuesday afternoon, June 26 2018, and signed a contract the next day. On Friday, 29 June 2018, Scott's suffered a devastating fire which gutted the office and showroom. On Tuesday, July 3 2018, Scott's installed our new system!! So, less than one week from signing the contract and after suffering a devastating loss in a fire, Scott's installed our new system when no other company in the area could even manage to show up for an estimate due to the high volume of service calls they were experiencing as a result of the excessively high temperatures. WOW! Customer service does not get any better than this! You rock, Shawn Scott! Thank you! read more

My wife called Scott Plumbing to ask about the cost of replacing our kitchen faucet with a new one we had bought. She was quoted a price of $85.00. Oct. 2, 2019 the guy from Scott Plumbing came to do the replacement. It took him much longer than I would have expected to accomplish a rather simple job. We had the current faucet installed 5 years ago. It only took about 30 minutes start to finish then. The man clearly was not a journeyman level plumber Scott plumbing provided us. However, I was willing to overlook this as long as the work was done without any leaks. We were not provided with an invoice by the service person before he left. He stated we would be mailed a bill. On Oct. 16, 2019 we received a bill for $212.50 plus 14.34 tax for a total of $226.84 for the installation of our kitchen faucet. I called Scott plumbing to complain about the bill as it was about 2 1/2 times what we were quoted. After talking to the girl at the office for some time she stated someone would call me back to discuss the matter. I called three days later as no one ever returned my call. Another woman talked with me and said someone would call me back. A couple more days and finally someone did. After much going back and forth they were willing to remove $45.42 from the bill. An amount equal to 30 minutes of their time. I'm still not satisfied as we were being charged for a skilled craftsperson when clearly we were provided with someone who was not. So to my way of thinking we should get what we are paying for @ $85.00 an hour and nothing less is fair. Scott Plumbing did not act in a fair or professional manner in my opinion. read more

I asked for a repair estimate. Scott's never determined what the problem was and they billed me for work I hadn't requested. (Subsequently, another company had no problem resolving the real issues.) After I disputed the charge in person, over the phone and in writing, Scott's sent the bill to collections. When I still refused to pay, this bill then showed up on my otherwise excellent credit report. This was the worst experience I've ever had with a plumber. read more

Scott Plumbing is A+. This past summer, July 2017, they installed a new HVAC system in our condo. It was a difficult job. Scott Plumbing was timely and professional in every aspect. The installation is perfect and passed county inspection with flying colors. The inspector even commented on what a great job it is. My husband and I highly recommend their services. read more

I called these folks at 3:53 pm Friday before the Fourth of July holiday weekend. My hot water tank had stopped working. They were here by 5:30pm and fixed it. I thought I'd have to wait with no hot water until after the holiday. The fellows that came were very nice, wended their way through four dogs with two others barking from another room. They explained to me what they were doing and what I could expect. I was so pleased. read more

This company provide outstanding customer service. The employees were very professional and knowledgeable. They were friendly and got the done in efficient and timely manner. I will definitely recommend them to friends and family. Excellent employees. read more

Always conscientious, polite, professional, and on time! They get here and get it done! Total satisfaction! Thank you!

I bought an old house in New Bern that came with plumbing problems. In the space of two months I hired them several times. The biggest problem was that the sewer drain backed up into the house. I called Scott Plumbing who twice sent guys here who wasted time and fixed nothing. One of them left the tool he needed an hour away in Oriental, drove there to get it, came back to my house and still couldn't solve the problem. I was charged a high fee for all his time including his drive to Oriental.They never did bring their rooter. I tried to discuss this with Mr. Scott but he never returned my calls. When I called for the third time his receptionist told me that he said until I was willing to dig up and replace the whole sewer line from the house to the street they could do nothing for me. I called the City of New Bern. They sent a crew within a few days who resolved the problem by removing roots on the "city side" of the sidewalk. They began in my front yard, though, and replaced pipe from there to the street. They charged me nothing. I'll never do business with Scott Plumbing again. read more