First of all, this is a great business!…read more We had a clogged drain a few months ago, so we called our previous plumber and never received a call-back, so based on the Yelp reviews I called River Dog. I left a message and Matt called back within a short time. Our clog was fixed the same day and the problem was explained by the service person who was very knowledgeable and friendly. A few weeks later, the clog happened again and without any complaint, they came out and cleared it again. I was a little surprised that it was done without charge! If you need a good, honest and reliable plumber, River Dog is the best place to start!

Service was quick and team was professional but the pricing was way to high for the service…read moreprovided. The company will get the job done but you will definitely pay extreme prices to receive it. Simple clog cleared "about 20 feet" using outside access pipe. 500+ dollars. Too steep!

overall, service was prompt. service technician kept me informed and was able to do the repair…read moreservice the same day. service technician was very engaging and personal. there was a problem with the water pressure after completion but promptly returned the next day possible clog in line but city was doing work on waterline upstream which may have alleviated the clog. bottom-line repair was completed.

From the owner: We provide painting and Service Maintenance and Repair for all of your Residential plumbing needs…read more From emergency plumbing, to drain cleaning, to bathroom remodels, we’ve got you covered! Let’s Revive your space!

David and Josh were great! They offered a fair price and did excellent work. Highly recommend them!read more

Rude on the phone for an estimate. Not helpful at all. Doesn't charge by the hour but by the job…read morebut when asked what the cost of the specific service would cost, could not say, even with specific details given.

I am so pleased with the work Waterleaf plumbing did for us when they replaced our shower set. The…read morejob was complicated because they had to access the plumbing by cutting through a wall behind the shower. The end result is excellent. They did a very professional job at a fair price. I will never use any other plumber.

From the owner: Top-quality plumbing work is only a call away. Whether you need to replace a faulty fixture or take…read morecare of a major plumbing issue, the local plumbers from WaterLeaf Plumbing have what it takes to tackle your project. We can take on residential and commercial jobs in Jacksonville, New Bern, NC and up to 100 miles away.

Prompt service by a very knowledgeable Rennai tankless water heater. Fixed the problem in under 5…read moreminutes.

We received two bids basically the same but decided to go with cayton based on a neighbor . We…read moregreatly regret that decision and the neighbor agrees now . It has not been a good experience at all. The sales guy Eric V. Has proven not to be honest and reliable . The workers who show up to do the work are awesome and decent people . Our first experience which should have given us a clue,was when we had an appointment for Eric to come over and look at our house and give us a quote. Our appointment was at 10am. I was sitting in the living room and well after 10 am , Darrin called him to see if he got lost ... he proceeded to give Darrin attitude saying he was at our house at 9:45 and we didn't answer the door . So Darrin asked me why I didn't answer and I said because no one knocked on the door . Eric said he couldn't come back until 12:30. We had other plans but we wanted the estimate so we delayed them . Well, we have ring door bell.. so guess what ? He didn't come to our house ( even though clearly he had our address). Darrin called him back to let him know. When he showed up at 1230 he apologized because he went to two houses over instead of ours. That is minor but we just got more of the same after we signed the contract. We ran into problems with Eric and The worst part is the company owner refused to take our call saying he was too busy and whatever Eric says he stands behind, he's " his man". Well I guess we are old fashioned and honesty is important to us . Won't go into details but we are now talking with rinnai corporate about the outstanding issues. Hoping they can help or get involved with the local business . No matter how long you are in business you should care about the truth and doing the job you are paid to do . Sadly cayton has wrung us out on multiple issues. Update : a call with Rinnai customer service revealed that Cayton is not a certified dealer which might explain their lack of knowledge installing the wireless module ( though we were not told that by cayton). If you want a certified dealer , check with Piedmont Gas, has we known that's where we would have gone . But Rinnai Corp is going to take care of us and we don't recommend James l. cayton for anything .

He does good work, and he goes the extra mile to figure out complex problems and save you money…read more That matters most. Lizard with a ladder also upholds the stereotypes of contractors. We had him out several times, and he missed his promised time every single time. We had to call several times when he forgot he was supposed to be at our job. Still, once he was there, he would work diligently and make every effort to do things the right and best way, not the easiest way. He did not take shortcuts, and you want an electrician who cares about doing your wiring correctly. He also took the time to solve problems we presented that were not part of the original plan, and he added them in at a fair price. This probably explains why he was often late. It can be hard to know how long a job will take, especially when you are doing your best to do things safely and correctly and taking the time to do it right. So we were understanding about that, once at our house, he often stayed longer than scheduled to make sure we were happy and the job was done correctly. We will use him again.

Requested a sump pump be replaced and sump tank emptied. The plumber did those things. But did…read morenot put the seal back on the lid. I asked him if he could put it back on so I can pay him. He then just tightened the lid back on and STILL forgot to put the rubber seal back on. I know have to spend time unscrewing the the lid myself and put the seal back on. 2.9 out of 5.

Highly recommend Matthew and his company! We continue to use them because they are knowledgeable,…read moreskilled, fair, and Matthew went above and beyond for us! Excellent! You can trust them.

Very nice, very friendly, very knowledgeable. I had been trying to get my outside well pump fixed…read morefor months and they did it within days. Would have been the same day, but they waited a day because i didnt have my check book with me and do a fee for credit cards. HIGHLY RECOMMEND them!!!

I would call this company for any plumbing issues! Even when the service I requested was outside…read moretheir scope, they worked hard to help me find one that could. It's the type of hometown company that prides itself on taking care of their customers and community!

Kaden did an amazing job. He explained everything to us in a way we could understand and stated the…read morenext steps. A fair price for a weekend call, with a scheduled return call as well. Update review 6/12/26. My initial experience was positive; Kaden diagnosed the source of the leak, which is the only reason I gave 1 star. However, when it came to repairing the shower, communication and professionalism were issues. 5/21/26: 2 workers came as stated to start the demo, and after assessing the size and removal of the shower material, I was told they would return on 5/26/26. Before leaving, one of the repairmen requested a payment but didn't provide an amount. I called the office while he was here to request an invoice so I could pay with my credit card. I never received it, and they were a no-show. I sent an email on 5/31/26 and received no response, but I knew it was read that same day based on the email tracking. My husband called on 6/4/26 anI was told that the repairman felt they couldn't handle the project and needed extra help, and that demo would start on 6/8/26 and be done within a week. Well, that never happened. 3 repairmen showed up on 6/8/26 and had no idea what was going on. My husband and son were told that the mo would start on 6/9/26, and it was another no-show. I then messaged on 6/9/26 to say that this business is unprofessional and that we no longer needed their services. I also questioned items on the initial invoice that weren't provided or needed.

Dixon Heating and Air does not deserve even 1 star! This has been the company I have used for years…read moreuntil this past fall. Last year before hurricane Frances my A/C messed up. They told me to turn it off and they would try and send a service technician out if they could. With the storm hitting the next day I did not figure they would get anyone out to look at it. To my surprise a technician was here that afternoon. We turned everything back on and everything worked fine. The technician said he did not see anything wrong with it and it could be that the card was possibly going bad. He said he would order one to have it Incase it messed up again in the near future. A couple of months go by and I start using my heater. It soon was acting up so I called and told them what the last technician had said about the card. Told the lady I was going out of town for a week but if they would set up a time that I would have someone here to let them inside to check out the system. It was November and I did not want to come home and the issue not be resolved. She would not give me an approximate time so I told her my son would be here after 12 and wait for him to get here. The unit was off inside along with the breaker. When my son arrived home at 12 there was a box by the back door with my old card in it. He put the box inside and went home. When I arrived home 5 days later I turned the breakers on and it still was not working so I called them again and told them that my unit was still not working properly. The next week a different technician showed up. This fella was not professional or courteous at all. He tromped throughout my house with his dirty work boots on. He spends about 30 mins checking out the thermostat etc etc etc. Then he said a needed a whole new unit because I had leaks. When I would try and ask him questions he did not listen to me. I can tell when someone is listening or not and this fella did not want to hear what I had to say. Rudest most unprofessional person I have ever had dealings with. My unit was not fixed and was not functioning properly. They sent me an invoice for the card that did not need to be replaced. So I took them the invoice and the box with the card in it. Told them that the unit was still not working and asked them to not send the last technician to my house again and told them exactly how he acted. The lady told me that I did not need to pay anything at this time because the unit was not working. She said the "they" would be getting up with me to schedule a time to come and work on the unit and to give me a price on a new unit. Never heard anything from them. Called the office and the lady said that she would have to ask "them" and see what was going on. She continually could not answer any of my questions and kept referring to "them" of "they". Finally I asked her who exactly "they" or "them" were. Told her that is who I would like to speak to. She said that "they" were unavailable at that time. Asked her if she would have "them" call me. NEVER heard anything from "them"! So I emailed "them" a detailed letter stated everything that had happened and how dissatisfied I was. Told "them" I needed to have the unit working properly, either by repair or replacing. Honestly it just wore me down and I had to find someone else to repair the unit. Feel as if this company did not want my business anymore. Seems that "they" are only interested in doing brand new installs and could care less about fixing anything or replacing anything. Don't understand how you can do business with someone for years and then treat an existing customer the way they treated me. Do not recommend for any type of work. If the rest of their employees are anything like the technician that came here, they will have trouble with customers. No one wants to be talked down to, not listened to or be treated like he treated me. No one wants anyone to tromp through their house with dirty boots and act the way he acted. Something has changed because this company went from a 5 star reputable business to a business that will not contact you back with employees that could care less about customers.

The service call was super friendly. Bill came to our home and fixed our AC unit, he was very…read moreprofessional and personable. I will have him come out again!!! Thanks again. Eric, Colleen, and Sadie