T & D Heating and Cooling wired and serviced a brand new Mitsubishi mini-split system and branch…read morebox. I was forced to call them several times because the lines kept freezing up (see attached photo) it would not cool and the system would display a fault code. Despite my efforts explaining these problems, Thomas Holley (owner) & Graeme Chipperfield (tech) kept telling me there was nothing wrong... yet the system would never operate correctly. So I called Jacksonville Heating Contractors, several things were found wrong that T&D did; (1) the refrigerant was serviced wrong, (2) they did not pull the contamination out of the system and (3) the system was addressed wrong (see description on attached invoice). Several minutes after the Jacksonville tech left, the fault code came back. I called the tech and explained what was happening. He asked me to check the wiring at the branch box to see if the indoor units A & B were crossed. When I checked, (4) they were in fact crossed... I re-wired them and the the fault code disappeared. After all these corrections were made, the system has been operating without any problems, no line freezing, it cools/heats and no fault codes. I contacted T&D owners Thomas & Denise Holley several times asking for a "partial refund" from the $808.00 I paid them for the work they did wrong. I provided them with documentation from Jacksonville Heating Contractors and information from Mitsubishi Tech Support that identifies what they did was incorrect. But they refuse to even talk with me about this and take responsibility for the work they performed. T&D has shown no business ethics and the owners have no integrity to make this right. Beware!

I called T&D and they came out the same day and on a Sunday. I was so nervous it was going to be…read moreexpensive, but Corey came out, explained everything that was wrong and went above and beyond what I expected. Highly recommend to anyone in the Onslow area, reasonably priced, and fantastic service.

I needed their services to fix a broken AC zone thermostat and do a normal servicing of my AC…read moresystem. I'm very positively surprised. The tech was quick to identify the issue with the thermostat and had the necessary part in hand to do the repair. Also, the regular servicing was done efficiently and there was absolutely no attempt made to upsell me on any unnecessary things. Their hourly rate is comparable to what other companies charge in the area. Definitely recommend.

Having just moved to the state and purchasing a new home we knew no one to call when our air…read moreconditioner was malfunctioning. When I called in the afternoon I was told it could be two days before they could get some there but if they had an opening they would let me know. Within the hour I got a call that a tech was coming at 8am. Philip came, diagnosed and fixed the issue in under an hour. Gave some free advise as well for maintenance and care of the unit. Thank you

Never got a call back. I found someone else to do the work. Hard to rate someone who won't…read morecommunicate let alone do the work.

Great company, fast response time and good experience with our install. We are thankful that Dowty…read morewas able to remove our old ducts and system, the house is cool even on the hottest days. Thank you for your great work at our home. We were referred locally and happy with the whole process

Mike and his team are truly amazing and went above and beyond yet again. He showed up withing an…read morehour of my call during a heatwave and diagnosed my unit in the middle of a down pour and lightning storm. He returned forst thing in the morning and swapped the part and got my house cooling immediately. The service has been consistent over the years and they truly care about their customers. 5 stars is not enough. They answer ni matter what and always take care of you! 100 percent recommend them for all of your HVAC needs here in ENC!!!

Absolutely the fastest response I've ever had. When my A/C stopped cooling, this company responded…read morewithin several hours. Found out Hurricane Florence had damaged my unit. Decided to buy a new one rather than repair the old one. Decent price and it was installed two days later. I highly recommend this company.

Non responsive to after hours and emergency calls!! Even after 3 calls. Even with warranty…read morecoverage

Although the staff are all friendly and responsive, we have had continual problems with our gas…read morefurnace every winter when the temperature drops below 30. The first year, nothing was done since the furnace began to work when the temperature increased. The 2nd year, they said the thermostat was bad and replaced it, charging us for the labor to replace it. I paid this invoice believing the problem was solved. The 3rd year, the technician said that the exhaust ductwork was sloped toward the furnace causing the condensation to back up and shut down the furnace. I was invoiced a significant amount but I declined to pay since it was an installation mistake that should have been corrected earlier. After 4 years of trying to correct the problem, they are now refusing to correct the (continuing) problem and we were again without heat in the morning. I did an internet search to see if anybody else had this problem and found it was a common problem with gas furnaces installed in an attic. All that was required was to insulate the condensate drain outside. I purchased a $4 piece of insulation and installed it myself. We have had no problem since. Seems like a "professional" HVAC company should have known this type of problem and not corrected it earlier. It's sad that a company does not take pride in providing a professional quality service.

My AC went out in this horrible heat. They had a technician come out the next morning and found out…read moreexactly what was wrong. They ordered the parts and installed them the next morning. The technician was polite and professional. Left absolutely no mess and my system works like new. I cannot say enough about this company. Would highly recommend to anyone that needs repair or replacement. 5 stars for CCAC.

My heat went out on one of the coldest days of the year, they were out had the problem diagnosed,…read moreand had the part ordered right away. As soon as the part came in, they were out there to fix it in the frigid temps to make sure my children and I had heat before the snow storm and coldest temperatures in a very long time here. I cannot thank Mr. Parks and his crews on such an amazing and prompt service. And decently priced compared to larger companies, and cleaned out my vents at the same time (to my knowledge at no extra cost) I highly recommend them for your heating and air needs!!!!

We have used CCHA for several years and without a doubt the best! I called today, and they were…read morehere today and fixed the problem. Love them, would and have recommended them to everyone. Thank you for great service without the high price. David & Scot Le Rouge tete

Requested AC service on a Friday night, we got down to our place at Indian Beach it was not working…read moreproperly. Called around 8:20pm spoke to the answering service they took my information and advised someone would be calling me. Approximately 20 minutes later received a call from the technician and he told me that he would be there the next morning, he would call me when he was on the way. Technician called about 11am and said he was on the way. He arrived and diagnosed the issue and had the repair done in about an hour. Pricing was fair for an emergency call for service on a weekend. Will be signing up for their annual maintenance program.

My HVAC unit was purchased from this place under 3 years ago. I have called multiple times to have…read morethem come check certain things and I always get the I'll get somebody to call you back and no one ever does. My latest experience was before the snowstorm where I was having an issue and called them to come check it. They came out and said nothing was wrong, and charged me a diagnostic fee. I got a second opinion and the second person found the problem. I had to pay out-of-pocket even though it's still under warranty because I used a different company. I have called multiple times to follow up and continue to get the will call you back story. Stay away. Very unprofessional.

Excellent techs with five star attitudes and work ethics. I am not very impressed with their…read morecommunications program, Housecallpro. The information has to come from somewhere?