I can not say enough about Powell Heating & Cooling Services out of Beaulaville. The owner walked…read moreme through a situation at 5am one morning, and was here within an hour of the first time I ever called them. Today his entire crew came to install the new system. Extremely Professional, Clean , Careful Polite. I will forever promote their services. Hands Down the Best Choice! 10 for me!

Waking up to an A/C not cooling correctly during the smoldering hot days of summer makes for a…read moretough morning. Especially when you know just how busy HVAC companies are during the dog days of summer. Luckily we called Powell HVAC and they were able to squeeze us in on a already busy schedule within 2 hours of the phone call! This is the second time we've used this company and both times I was quite impressed with their friendliness, knowledge, and being not pushy at all. They fixed the unit, gave the hubby some advice, and charged a very fair price. Next time we have an HVAC issue we know who to call again!!

We noticed a leak in our upstairs unit. We called over 10 other businesses, but either no one…read moreanswered or they had no availability until the following week. I decided to give Humphrey a call despite the reviews, and I am beyond impressed! When I called to inquire about service, the techs arrived in less than 20 minutes at my door. The customer service agent was kind, clear, and helpful. The techs were mindful of our home as it was pouring rain outside, and they wanted to ensure they didn't track all the extra water and dirt from outside. Which was greatly appreciated and just an additional plus to their service! They troubleshooted everything, found the issue, and addressed it immediately. They explained everything they were doing and took pictures and videos, which are all documented in our home's file with their company for reference at a later date. The issue was resolved, and we appreciated their quick response to our urgent need. We will be using them again and will recommend them to friends and family.

I started their program to come out twice a year to service my ac. Today was the first day. I can't…read morecomplain about the price. It's cheaper than many I called. The tech named Jimmy came out. He did more than I've seen anyone do. He also took his time, was informative, and friendly. Jimmy was also very organized which you don't see much anymore. I feel I've made the right choice with these guys and gals.

If you're looking for an HVAC company to scam you, this is the place! We called them due to a loss…read moreof function in our HVAC system. The person who answered the phone informed me that there would be an emergency service charge of $160 just to come out and take a look. I agreed, and they sent a technician within an hour. The technician who arrived was very polite, but once he got into the attic to inspect the unit, it was clear that he was one of the newer, less experienced members of the team. He seemed unfamiliar with different HVAC systems and his companies pricing. He called his manager multiple times to ask what to look for. At one point, the manager instructed him to perform a control panel bypass to diagnose the issue. The problem did turn out to be the control panel. The technician informed me they would need to order a new one and return the next day to install it. He said the bypass he performed would serve as a temporary solution until the part arrived. Afterward, he checked the air handler and said it was operating at about 90% efficiency, but that adding a pound of freon would bring it up to 100%. I asked how much that would cost, and--after another call to his manager--he told me it would be $110 per pound. I agreed, and he took roughly five minutes to fill it. Before leaving, he told me the total would be $590 for everything. Although I thought this was high for just a diagnosis, one pound of freon, and a control panel, I paid, received a receipt, and he left. The next day, the company called to schedule the installation and informed me that I could pay the remainder over the phone or when the technician arrived. I was surprised--I'd already paid $590 the day before. That's when they told me it would be an additional $320 for the labor and the control panel. I had questions about how all these costs were being added up, especially since I had never been given a breakdown or quote beforehand. The technician made it seem like $590 was the total cost. The woman who called said her manager would call me back to explain. About 10-15 minutes later, I received a call from the same manager the technician had been speaking with the day before. He told me the $160 was the base emergency fee, and they charged an additional $160 for the diagnostic service (which he called a "temporary fix"). The freon, he said, was $110 per pound, plus another $160 in labor. The additional $320 was broken down as $160 for the part and $160 for installation labor. I explained to him that the $160 diagnostic fee was never mentioned at any point aside from the initial conversation with the receptionist, and he insisted the technician should have told me beforehand--even though he himself had been on the phone with the technician during the diagnosis. I also pointed out that the freon was quoted at $110 per pound, with no mention of added labor fees--especially not at emergency pricing, which wasn't even necessary at that point. Lastly, there had been no mention of any additional charge for installing the control panel until the scheduling call the next day. Throughout the conversation, the manager repeatedly blamed the technician, saying it was his responsibility to explain the pricing and that it wasn't the manager's fault. He leaned heavily on his "25 years of HVAC experience" as justification for his stance. Although they did return and install the control panel, getting my HVAC system running again, the management and pricing practices of this company are extremely predatory. I would only recommend contacting them if you're okay with throwing money away.

Our HVAC system was not turning on at all and the house was scorching hot for two days it was awful…read moredue to the high temperatures outside, so I decided to call hoping they'd be able to stop by the same day and fix the issue. I emailed them online on their messaging system and it wasn't all but 2 minutes that I received a response! They were able to do an emergency visit and fix the problem! Chase the contractor sent out to assist me was great at letting me know thoroughly what was wrong and the reasons why I was having issues with my system. I appreciated how he completed the job in a timely manner and how he didn't try to upsell me on anything. I would definitely recommend this place to anyone looking to have a quick, affordable and proper service done.

Best in town! Figured out the problem when two other HVAC companies couldn't. Also the most…read morereasonable pricing. Will recommend to anyone having hvac issues.

Update from my last review! The tray that Sanders is responsible for cracking, we ended up having…read moreto back order and we are still waiting for tray. Our HVAC ended up having a major leak due to the cracked tray. The leak went from the attic all the way to the first floor living room and bathroom. DO NOT GO THROUGH SANDERS for any HVAC work! You will regret it and they will not correct nor own up to any of their mistakes!

I love Jacksonville Heating Contractors! It's a local, family owned & operated business you can…read morereally depend on. Their technicians are knowledgeable, prices are good, and the office staff is helpful and kind. Let's just say there's a reason why their slogan is "Call an Old Friend!".

On the afternoon of June 17, 2025, I discovered our second floor AC had stopped cooling. I called…read moreJHC for service. I was given a 2-hour service window (4-6 pm) that same afternoon. Their technician, Mr. Buckman, arrived at 4 pm. He rapidly identified the cause of the problem and got our system up and running. I'm very pleased with JHC's response to my service request and with Mr. Buckman's professionalism and good work.

Excellent service provided by Haines Heat 'N' Air…read more I want to specifically commend Ian for the great service he provided as he fixed several issues with our HVAC system. He was professional and knowledgeable, and he took the time to explain every recommendation in a way that made us feel comfortable with his work. We've had experiences with several heating and air companies in the area but never walked away feeling the level of trust we have with Ian! Haines Heat 'N' Air is the ONLY company we will use for our future HVAC needs! Thank you, Ian!

Comfort Heating and Cooling Technicians (Jacksonville, NC) Eric, John, and Chris are true…read moreprofessionals. They treated my home, wife and I with courtesy and respect. Engineer Josh and Mary in financing provided a clear understanding of what equipment, scope of work, and financial documents was to be completed. If you are looking for a HVAC company that is not going to surprise you with the duration f installation or total cost, I highly recommend Comfort Heating and Cooling. Mark Ramos- USMC Ret.

Just wanted to make a small input on this AC/Heat Company, I am entirely satisfies with the…read moreexpedious service and quality of service they provide. For a small family business they take pride in satisfying the customers and with Chris the Techincian he is unequivocally one of the best in his field , he is very knowledgable at what he does, he troubleshooted the problem and explained how it happened he also took time to give me pointers and lastly, showed me some discrepancies he recommended to do in the near term. I am completely satisfied with the quality of service, the pricing and the people they hired, unlike other nightmare companie's here in Jacksonville who overcharge and leaving without a word receiving a bill in the email. Overall this company Is one of the best.

The owner returned the following day and promptly fixed the identified issue. He was exceptionally…read morekind, demonstrating excellent customer service and a strong faith in God. This interaction also served as a valuable teaching moment for the gentleman who was present the previous day; the owners took the time to show him the minor but fixable blockage that caused the problem. I am confident in recommending Kennedy to anyone in the East North Carolina area, as they are very professional and responded quickly to our needs.

Dustin was great! The whole crew really is from answering my call to setting up an appointment and…read moregetting put on the maintenance program. It was all a breeze. Dustin showed up on time and was professional. One thing I liked was that he didn't just tell me what was wrong but he actually took the time to show me on his device how my system was preforming and the specs of what the manufacture recommends for specs. So it wasn't just a "trust what i'm saying" thing. He made sure everything that needed to be done was legit and required. Really glad I chose Kennedy's Heating and Air conditioning. 5 Stars all day. I also decided before he came to enroll in a main program with them and the I was very happy with how much it cost.