If you're looking for an HVAC company to scam you, this is the place! We called them due to a loss of function in our HVAC system. The person who answered the phone informed me that there would be an emergency service charge of $160 just to come out and take a look. I agreed, and they sent a technician within an hour. The technician who arrived was very polite, but once he got into the attic to inspect the unit, it was clear that he was one of the newer, less experienced members of the team. He seemed unfamiliar with different HVAC systems and his companies pricing. He called his manager multiple times to ask what to look for. At one point, the manager instructed him to perform a control panel bypass to diagnose the issue. The problem did turn out to be the control panel. The technician informed me they would need to order a new one and return the next day to install it. He said the bypass he performed would serve as a temporary solution until the part arrived. Afterward, he checked the air handler and said it was operating at about 90% efficiency, but that adding a pound of freon would bring it up to 100%. I asked how much that would cost, and--after another call to his manager--he told me it would be $110 per pound. I agreed, and he took roughly five minutes to fill it. Before leaving, he told me the total would be $590 for everything. Although I thought this was high for just a diagnosis, one pound of freon, and a control panel, I paid, received a receipt, and he left. The next day, the company called to schedule the installation and informed me that I could pay the remainder over the phone or when the technician arrived. I was surprised--I'd already paid $590 the day before. That's when they told me it would be an additional $320 for the labor and the control panel. I had questions about how all these costs were being added up, especially since I had never been given a breakdown or quote beforehand. The technician made it seem like $590 was the total cost. The woman who called said her manager would call me back to explain. About 10-15 minutes later, I received a call from the same manager the technician had been speaking with the day before. He told me the $160 was the base emergency fee, and they charged an additional $160 for the diagnostic service (which he called a "temporary fix"). The freon, he said, was $110 per pound, plus another $160 in labor. The additional $320 was broken down as $160 for the part and $160 for installation labor. I explained to him that the $160 diagnostic fee was never mentioned at any point aside from the initial conversation with the receptionist, and he insisted the technician should have told me beforehand--even though he himself had been on the phone with the technician during the diagnosis. I also pointed out that the freon was quoted at $110 per pound, with no mention of added labor fees--especially not at emergency pricing, which wasn't even necessary at that point. Lastly, there had been no mention of any additional charge for installing the control panel until the scheduling call the next day. Throughout the conversation, the manager repeatedly blamed the technician, saying it was his responsibility to explain the pricing and that it wasn't the manager's fault. He leaned heavily on his "25 years of HVAC experience" as justification for his stance. Although they did return and install the control panel, getting my HVAC system running again, the management and pricing practices of this company are extremely predatory. I would only recommend contacting them if you're okay with throwing money away. read more

Our HVAC system was not turning on at all and the house was scorching hot for two days it was awful due to the high temperatures outside, so I decided to call hoping they'd be able to stop by the same day and fix the issue. I emailed them online on their messaging system and it wasn't all but 2 minutes that I received a response! They were able to do an emergency visit and fix the problem! Chase the contractor sent out to assist me was great at letting me know thoroughly what was wrong and the reasons why I was having issues with my system. I appreciated how he completed the job in a timely manner and how he didn't try to upsell me on anything. I would definitely recommend this place to anyone looking to have a quick, affordable and proper service done. read more

Honestly, I read the other reviews and I had a different experience. Specifically, a gentlemen named Brad came through on a Sunday to service was fast and efficient and he talked me through every step. He also told me he was doing things to save me money and then continued to show me how and why. Great time. Extremely responsive. I called and Brad was here within 15 minutes. I recommend these guys. read more

Do not recommend. They came to my house and fixed an issue with AC unit drainage pipe. Once they left the AC unit would not power on. I had never had any issues with the HVAC unit getting power so I assumed the technician must have caused issue. I called them to come back and fix new issue but they told me I would have to pay an $80 service fee to come back and that it was probably my fault that AC unit had no power. Had a local electrician check out system instead and found that the HVAC technicians blew a fuse while they were working on it. Richie's wanted to charge me for an issue that they caused. Will not recommend their business to anyone. read more

Service call on current 20 year old system, system was not blowing cold air. Contacted Carolina Comfort last week for my other system, part was under warranty, however; I was charged $1600 to replace it and quoted a price of $15,000 to $20,000 to replace the older unit. So I spoke with Tucker from Richie's HVAC just to get a ballpark price, not knowing the older unit would have to replaced a week later, I was told it would cost half that price quote by Carolina Comfort. Richie's came out this morning (Brad & Cam) and confirmed it needed to be replaced total cost $8000. The installation Team (Chase, Dillion & Christian) showed up at 1300 and completed the install by 1700. From the service Team to the installation Team all were very professional, polite, and most importantly knew their jobs. Excellent service gentlemen many thanks! read more

Called Richie's HVAC a day before yesterday. They figured out the problem. I knew that it would cost for them to repair. My unit was 10 years old. So I replaced the whole unit. They said they could do it the next day in the afternoon. They backed up what they said. They were on time. The crew worked very well together and had the new unit up in about 2 1/2 hours. They did a great job. Now this house is a little too cold for me but don't mind complaining that it's too cold. I Will see with time how everything works out. read more

They promptly answered my call for a service request, and they came to inspect the unit when they said they would. But the good news stops there. My unit is not even six years old and my accumulator was leaking. The unit was under warranty, but the tech never checked that. He was going to charge me thousands to repair it, and was recommending I install a new unit for over $7000. In addition, information he told me about why he was recommending a replacement other contractors told me they did not share that same opinion. I called another contractor to come out and look at my unit, the parts were under warranty, and it was fixed for a fraction of what these folks quoted me. I felt like all this company was doing was trying to pressure me into buying a whole new unit instead of repairing. I do not recommend this firm. Run don't walk away from these guys. read more

My regular HVAC guy was unavailable. My husband called Richie's. They were punctual and thats about the only thing I can say positive. I'd leave 0 stars if I could. The guy shows up at 3:30pm and takes about 30 minutes to diagnose the issue. He said I need a new circuit board and it's going to total $800 even(seems like a made up number right?) I said "it is what is it" and began to research average costs. I guess he found the panel because he went straight to work without telling me he found it. Takes him maybe 15 minutes tops to replace and then stands around saying he is just making sure it works. I went to my attic and took a picture of the circuit board and looked up how much it retails for. $160 retail and they probably paid less being a hvac company. I expected a written bill or some sort of agreement before he began working and I had none of that. This man showed up at 3:30pm and was ready to take my card by 4:30pm. I had to ask for a bill to show what im paying. It said "circuit board diagnosis and replacement. Total $800. When I started to get frusterated asking for an explination I was told "it cost what it cost" okay so you are telling me OVER $600 IN LABOR FOR AN HOUR OF ONE MANS TIME?? I would never price gouge my customers the way Richie's HVAC did to me. I attached my receipt and cost of the part for visibility. It doesn't even break down labor and materials because they know exactly what they are doing read more

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Requested their service at about noon today 17 July 2021. They were on others calls ( 2 ahead of mine) but showed up at about 5pm 17 July 2021. Very clean and professional about keeping us informed about our cost and needed repairs. Answered all my question when finished. Could not ask for any better service than what I received. Outstanding job and highly recommend Tucker. Jacksonville NC ( Do not know why review says I'm from California) read more

My review is so long and I've typed it out on google so I am attaching the review I posted. Bottom line, the person before me rated him a 1. So did I because that was the lowest that I could give him. DONT USE HIM!!! You will be sorry. read more

Richie's HVAC - Read this first - Heating & Air Conditioning/HVAC Near Me - Jacksonville, North Carolina

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They are a complete ripoff and skeaming company! Would not use them ever again or recommend them if my house was 100 degrees and nobody else could come out!! $64/lb for Freon when the 25lb tank of it only cost $125! And needless to say they didn't even fix the problem and refused to guarantee their crappy job when the AC stopped working not even a week later! They are money hungry and could careless about their customers read more

I have used this business since 2009, when I purchased a house in the area. He and his team have always been very responsive when I need their help. They have repaired, recharged and reconfigured the duct system in my house. I don't let anyone else touch my HVAC system. I have never been blindsided by a bill. Estimates and why the work is needed has always been discussed prior to work being done. When I had an issue while living in WA state, they were quick to respond and make right the issue that I had. I have always been able to reach someone when I have a question or concern. Outstanding customer service and really down to earth people. read more

I recommend this company to everyone I know. This company has great customer service and were very fast in getting my AC working quickly. They explained what caused my AC to stop working, and what needed to be done to avoid it again. Thank you so much for doing such a great job....for a great price!!!!!!!!!! read more