I'm a hard grader. I only give out 5 stares if I feel like an employee went above and beyond…read more What a relief! We had a problem with our Trane HVAC system. Ricky from Swansboro Heating & Air came and started figuring things out. On his first visit, he found a tiny leak in one of the freon copper lines. He patched it up, refilled it with freon, and thought the system was fixed. But he didn't think it was completely done. Before he left, he asked to be called when the HVAC started blowing heat again. Two weeks went by, and the HVAC system switched to heat on its own and started blowing heat. I called Ricky and left a voicemail. He called back within two minutes and asked me to check a few things on the system. I wasn't expecting what was coming next. He said, I'm on a service call. I'll be there once I finish up here. Yep, true to his word! He was troubleshooting the system within an hour. Talk about customer service! You don't get service like this at any of the corporations. Now Ricky was able to narrow it down to one part. An expensive part. Ricky looked up my serial number, and the part was covered by the factory warranty. Today, July 8, 2026, the part was installed. Tip my hat to Swansboro Heating and Air, serviceman: Ricky. We can't forget Trane HVAC systems for the great warranty and products they produce.

I would avoid this company at all costs. I had to replace all of my units in less than three years…read more They have only one service tech. Every single service call has created additional issues. Have had the same 3rd floor system fail for three straight summers. They have cost me thousands in rental refunds. I used them when I built my house new in 2018 and it's been nothing but constant problems. They are very nice and often apologitic and I have blindly stuck with them. It was a huge mistake. There are other better options.

The owner returned the following day and promptly fixed the identified issue. He was exceptionally…read morekind, demonstrating excellent customer service and a strong faith in God. This interaction also served as a valuable teaching moment for the gentleman who was present the previous day; the owners took the time to show him the minor but fixable blockage that caused the problem. I am confident in recommending Kennedy to anyone in the East North Carolina area, as they are very professional and responded quickly to our needs.

Dustin was great! The whole crew really is from answering my call to setting up an appointment and…read moregetting put on the maintenance program. It was all a breeze. Dustin showed up on time and was professional. One thing I liked was that he didn't just tell me what was wrong but he actually took the time to show me on his device how my system was preforming and the specs of what the manufacture recommends for specs. So it wasn't just a "trust what i'm saying" thing. He made sure everything that needed to be done was legit and required. Really glad I chose Kennedy's Heating and Air conditioning. 5 Stars all day. I also decided before he came to enroll in a main program with them and the I was very happy with how much it cost.

I went to yelp to find someone who could help fix my AC system. I immediately got a response from…read moreRichard. Mind you it is a Saturday, Saint Patty's day weekend, and 7:30 AM. He was at my home by 8:30 AM. We have a lot of dogs which he wasn't scared of. He checked the system outside and knew immediately what was wrong. Then he checked the system in the attic. He explained what was going on as well as the solution. He did not make it feel like he was rushing through anything. The inspection was free and we will definitely have him come back to replace the Unit.

Excellent service provided by Haines Heat 'N' Air…read more I want to specifically commend Ian for the great service he provided as he fixed several issues with our HVAC system. He was professional and knowledgeable, and he took the time to explain every recommendation in a way that made us feel comfortable with his work. We've had experiences with several heating and air companies in the area but never walked away feeling the level of trust we have with Ian! Haines Heat 'N' Air is the ONLY company we will use for our future HVAC needs! Thank you, Ian!

Best in town! Figured out the problem when two other HVAC companies couldn't. Also the most…read morereasonable pricing. Will recommend to anyone having hvac issues.

Update from my last review! The tray that Sanders is responsible for cracking, we ended up having…read moreto back order and we are still waiting for tray. Our HVAC ended up having a major leak due to the cracked tray. The leak went from the attic all the way to the first floor living room and bathroom. DO NOT GO THROUGH SANDERS for any HVAC work! You will regret it and they will not correct nor own up to any of their mistakes!

We noticed a leak in our upstairs unit. We called over 10 other businesses, but either no one…read moreanswered or they had no availability until the following week. I decided to give Humphrey a call despite the reviews, and I am beyond impressed! When I called to inquire about service, the techs arrived in less than 20 minutes at my door. The customer service agent was kind, clear, and helpful. The techs were mindful of our home as it was pouring rain outside, and they wanted to ensure they didn't track all the extra water and dirt from outside. Which was greatly appreciated and just an additional plus to their service! They troubleshooted everything, found the issue, and addressed it immediately. They explained everything they were doing and took pictures and videos, which are all documented in our home's file with their company for reference at a later date. The issue was resolved, and we appreciated their quick response to our urgent need. We will be using them again and will recommend them to friends and family.

I started their program to come out twice a year to service my ac. Today was the first day. I can't…read morecomplain about the price. It's cheaper than many I called. The tech named Jimmy came out. He did more than I've seen anyone do. He also took his time, was informative, and friendly. Jimmy was also very organized which you don't see much anymore. I feel I've made the right choice with these guys and gals.

If you're looking for an HVAC company to scam you, this is the place! We called them due to a loss…read moreof function in our HVAC system. The person who answered the phone informed me that there would be an emergency service charge of $160 just to come out and take a look. I agreed, and they sent a technician within an hour. The technician who arrived was very polite, but once he got into the attic to inspect the unit, it was clear that he was one of the newer, less experienced members of the team. He seemed unfamiliar with different HVAC systems and his companies pricing. He called his manager multiple times to ask what to look for. At one point, the manager instructed him to perform a control panel bypass to diagnose the issue. The problem did turn out to be the control panel. The technician informed me they would need to order a new one and return the next day to install it. He said the bypass he performed would serve as a temporary solution until the part arrived. Afterward, he checked the air handler and said it was operating at about 90% efficiency, but that adding a pound of freon would bring it up to 100%. I asked how much that would cost, and--after another call to his manager--he told me it would be $110 per pound. I agreed, and he took roughly five minutes to fill it. Before leaving, he told me the total would be $590 for everything. Although I thought this was high for just a diagnosis, one pound of freon, and a control panel, I paid, received a receipt, and he left. The next day, the company called to schedule the installation and informed me that I could pay the remainder over the phone or when the technician arrived. I was surprised--I'd already paid $590 the day before. That's when they told me it would be an additional $320 for the labor and the control panel. I had questions about how all these costs were being added up, especially since I had never been given a breakdown or quote beforehand. The technician made it seem like $590 was the total cost. The woman who called said her manager would call me back to explain. About 10-15 minutes later, I received a call from the same manager the technician had been speaking with the day before. He told me the $160 was the base emergency fee, and they charged an additional $160 for the diagnostic service (which he called a "temporary fix"). The freon, he said, was $110 per pound, plus another $160 in labor. The additional $320 was broken down as $160 for the part and $160 for installation labor. I explained to him that the $160 diagnostic fee was never mentioned at any point aside from the initial conversation with the receptionist, and he insisted the technician should have told me beforehand--even though he himself had been on the phone with the technician during the diagnosis. I also pointed out that the freon was quoted at $110 per pound, with no mention of added labor fees--especially not at emergency pricing, which wasn't even necessary at that point. Lastly, there had been no mention of any additional charge for installing the control panel until the scheduling call the next day. Throughout the conversation, the manager repeatedly blamed the technician, saying it was his responsibility to explain the pricing and that it wasn't the manager's fault. He leaned heavily on his "25 years of HVAC experience" as justification for his stance. Although they did return and install the control panel, getting my HVAC system running again, the management and pricing practices of this company are extremely predatory. I would only recommend contacting them if you're okay with throwing money away.

Our HVAC system was not turning on at all and the house was scorching hot for two days it was awful…read moredue to the high temperatures outside, so I decided to call hoping they'd be able to stop by the same day and fix the issue. I emailed them online on their messaging system and it wasn't all but 2 minutes that I received a response! They were able to do an emergency visit and fix the problem! Chase the contractor sent out to assist me was great at letting me know thoroughly what was wrong and the reasons why I was having issues with my system. I appreciated how he completed the job in a timely manner and how he didn't try to upsell me on anything. I would definitely recommend this place to anyone looking to have a quick, affordable and proper service done.

I love Jacksonville Heating Contractors! It's a local, family owned & operated business you can…read morereally depend on. Their technicians are knowledgeable, prices are good, and the office staff is helpful and kind. Let's just say there's a reason why their slogan is "Call an Old Friend!".

On the afternoon of June 17, 2025, I discovered our second floor AC had stopped cooling. I called…read moreJHC for service. I was given a 2-hour service window (4-6 pm) that same afternoon. Their technician, Mr. Buckman, arrived at 4 pm. He rapidly identified the cause of the problem and got our system up and running. I'm very pleased with JHC's response to my service request and with Mr. Buckman's professionalism and good work.