T & D Heating and Cooling wired and serviced a brand new Mitsubishi mini-split system and branch…read morebox. I was forced to call them several times because the lines kept freezing up (see attached photo) it would not cool and the system would display a fault code. Despite my efforts explaining these problems, Thomas Holley (owner) & Graeme Chipperfield (tech) kept telling me there was nothing wrong... yet the system would never operate correctly. So I called Jacksonville Heating Contractors, several things were found wrong that T&D did; (1) the refrigerant was serviced wrong, (2) they did not pull the contamination out of the system and (3) the system was addressed wrong (see description on attached invoice). Several minutes after the Jacksonville tech left, the fault code came back. I called the tech and explained what was happening. He asked me to check the wiring at the branch box to see if the indoor units A & B were crossed. When I checked, (4) they were in fact crossed... I re-wired them and the the fault code disappeared. After all these corrections were made, the system has been operating without any problems, no line freezing, it cools/heats and no fault codes. I contacted T&D owners Thomas & Denise Holley several times asking for a "partial refund" from the $808.00 I paid them for the work they did wrong. I provided them with documentation from Jacksonville Heating Contractors and information from Mitsubishi Tech Support that identifies what they did was incorrect. But they refuse to even talk with me about this and take responsibility for the work they performed. T&D has shown no business ethics and the owners have no integrity to make this right. Beware!

I called T&D and they came out the same day and on a Sunday. I was so nervous it was going to be…read moreexpensive, but Corey came out, explained everything that was wrong and went above and beyond what I expected. Highly recommend to anyone in the Onslow area, reasonably priced, and fantastic service.

On time, fixed AC, and was at my house no longer than 20 minutes. The bill was $275., but at least…read morewe had air!! The tech explained everything to me, which I appreciated!

Mr. Satterfield and his sons are THE BEST!! They installed a new HVAC for me today. They are…read moredependable, hardworking, courteous, and so nice! Their prices were the most reasonable among the several companies I researched. If you have HVAC issues or need a new one, you can't do better than Airflow Masters!! They bring a wealth of knowledge and experience with them! Win-win!!

Comfort Heating and Cooling Technicians (Jacksonville, NC) Eric, John, and Chris are true…read moreprofessionals. They treated my home, wife and I with courtesy and respect. Engineer Josh and Mary in financing provided a clear understanding of what equipment, scope of work, and financial documents was to be completed. If you are looking for a HVAC company that is not going to surprise you with the duration f installation or total cost, I highly recommend Comfort Heating and Cooling. Mark Ramos- USMC Ret.

Just wanted to make a small input on this AC/Heat Company, I am entirely satisfies with the…read moreexpedious service and quality of service they provide. For a small family business they take pride in satisfying the customers and with Chris the Techincian he is unequivocally one of the best in his field , he is very knowledgable at what he does, he troubleshooted the problem and explained how it happened he also took time to give me pointers and lastly, showed me some discrepancies he recommended to do in the near term. I am completely satisfied with the quality of service, the pricing and the people they hired, unlike other nightmare companie's here in Jacksonville who overcharge and leaving without a word receiving a bill in the email. Overall this company Is one of the best.

I went to yelp to find someone who could help fix my AC system. I immediately got a response from…read moreRichard. Mind you it is a Saturday, Saint Patty's day weekend, and 7:30 AM. He was at my home by 8:30 AM. We have a lot of dogs which he wasn't scared of. He checked the system outside and knew immediately what was wrong. Then he checked the system in the attic. He explained what was going on as well as the solution. He did not make it feel like he was rushing through anything. The inspection was free and we will definitely have him come back to replace the Unit.

From the owner: Looking for a reliable HVAC contractor in Jacksonville, NC? The clear choice is Comfort Theory…read moreHeating & Air LLC. Call today and let our expert team handle all your heating, cooling, and indoor air needs. * HVAC Contractor * HVAC Systems * HVAC Services * HVAC Maintenance * HVAC Repair * HVAC Installation * Central Air Conditioner Installation * Central Air Conditioner Repair * Air Conditioning Units Installation * Air Conditioning Units Repair * A.C. Installation * Heat Pump Installation * Heating System Installation * Ventilation Services * Water Heater Installation * Water Heater Service * A.C. Repair * Heating Contractor

Mr Perry was very knowledgeable and affordable. He fixed our unit and explained everything to us…read moreand answered all of our questions we had. Great customer service skills as well. I highly recommend his company

routine maintenance nobody showed up two different times for…read moreappointment. First appointment they called and we rescheduled. Next appointment was a no show. Never heard from them again. So I hired someone else.

Jason, the tech, and his partner were wonderful. They worked quite well together to service my two…read moreac units. I have a semi annual service agreement and I am always pleased. The tech are smart, trained and efficient. They are personable and easy to work with.

Absolutely by far very professional and easy to deal with. I called and they had a tech come same…read moreday. Also the tech Dan Eller was outstanding very professional and down to earth. By far highly recommend this place if all the techs are like Dan I will definitely use them for my HVAC needs. ***** for Dan Eller and very cost effective.

Oct 2024. My heat pump went out. So we called this guy. He came the very afternoon as he had…read morepromised. On time as well. Diagnosed the problem and fixed the problem. He even communicated with my home warranty company so I could get reimburse. Great service and professionalism. You will not be disappointed

This was my first time working with Comfort & Beauty…read more Benny is awesome. He was very professional and provided agreed services in a timely fashion. The guys that came to do the yard clean-up and mowing were very courteous, professional and helpful as well. Benny and his crew have been a delight to work with. Thanks guys!

Our AC unit had an inch of ice on the tubing and wasn't cooling our house on the first hot week of…read morespring. I called for the first time last week and they said it may just be needing a new air filter so to try that and call back if it happens again. (How nice to try to diagnose our problem for free instead of charging us for a house visit if we didn't need it.) It happened again so I called back and they got us in for the next morning. Our repair technician (I believe his name is Wilson) was nice and professional, diagnosed our problem and spoke with me and talked to my husband on the phone. He explained to me what the problem was and showed me pictures that he took to show me what was wrong. He re insulated our lines, cleared our drains, and fixed some problems with the attic unit- even though our problem was low refrigerant! He really fixed up our ac unit that was left not in great shape by the previous owner. The price for labor was very fair and he gave us a good deal. We will use them every time.

I can't say enough good things about this business. They are reliable, communicate very well,…read moreresponsive, and do a very good job. They are very organized and actively look for ways to save me money while also fixing the problem. They have serviced multiple rental homes for me as well as my business and I'm so pleased to have connected with them. I don't think you can go wrong with these guys.

The owner returned the following day and promptly fixed the identified issue. He was exceptionally…read morekind, demonstrating excellent customer service and a strong faith in God. This interaction also served as a valuable teaching moment for the gentleman who was present the previous day; the owners took the time to show him the minor but fixable blockage that caused the problem. I am confident in recommending Kennedy to anyone in the East North Carolina area, as they are very professional and responded quickly to our needs.

Dustin was great! The whole crew really is from answering my call to setting up an appointment and…read moregetting put on the maintenance program. It was all a breeze. Dustin showed up on time and was professional. One thing I liked was that he didn't just tell me what was wrong but he actually took the time to show me on his device how my system was preforming and the specs of what the manufacture recommends for specs. So it wasn't just a "trust what i'm saying" thing. He made sure everything that needed to be done was legit and required. Really glad I chose Kennedy's Heating and Air conditioning. 5 Stars all day. I also decided before he came to enroll in a main program with them and the I was very happy with how much it cost.