I called T&D and they came out the same day and on a Sunday. I was so nervous it was going to be…read moreexpensive, but Corey came out, explained everything that was wrong and went above and beyond what I expected. Highly recommend to anyone in the Onslow area, reasonably priced, and fantastic service.

Did what they said they would do when they said they would do it....and more…read more Highly recommend.

I have used them for years and the lack of customer service has become more prevalent in the last…read morefew years. I have been without my A/C unit since July 9th. I was never kept updated on the "part" that was needed to fix my unit. I finally went to the office, and was told it was on back order and had no idea when it may come in. Now I ask you, how hard was that to give me that information when I text for any information? After 3 weeks and counting of muggy, hot uncomfortable home I contacted Jacksonville Heating and Air. They came right out, diagnosed the problem and I will have A/C in 3 days. Now I ask you again, who are you gonna call? so disappointed and really mad that I had suffered through this heat and no effort from them shame on you

Very pleased with their service. They came out the same day and were able to fix the problem right…read moreaway. The price was fair. I would definitely use them again and would recommend them.

On time, fixed AC, and was at my house no longer than 20 minutes. The bill was $275., but at least…read morewe had air!! The tech explained everything to me, which I appreciated!

Mr. Satterfield and his sons are THE BEST!! They installed a new HVAC for me today. They are…read moredependable, hardworking, courteous, and so nice! Their prices were the most reasonable among the several companies I researched. If you have HVAC issues or need a new one, you can't do better than Airflow Masters!! They bring a wealth of knowledge and experience with them! Win-win!!

I went to yelp to find someone who could help fix my AC system. I immediately got a response from…read moreRichard. Mind you it is a Saturday, Saint Patty's day weekend, and 7:30 AM. He was at my home by 8:30 AM. We have a lot of dogs which he wasn't scared of. He checked the system outside and knew immediately what was wrong. Then he checked the system in the attic. He explained what was going on as well as the solution. He did not make it feel like he was rushing through anything. The inspection was free and we will definitely have him come back to replace the Unit.

From the owner: Looking for a reliable HVAC contractor in Jacksonville, NC? The clear choice is Comfort Theory…read moreHeating & Air LLC. Call today and let our expert team handle all your heating, cooling, and indoor air needs. * HVAC Contractor * HVAC Systems * HVAC Services * HVAC Maintenance * HVAC Repair * HVAC Installation * Central Air Conditioner Installation * Central Air Conditioner Repair * Air Conditioning Units Installation * Air Conditioning Units Repair * A.C. Installation * Heat Pump Installation * Heating System Installation * Ventilation Services * Water Heater Installation * Water Heater Service * A.C. Repair * Heating Contractor

Chuck came by today for our annual maintenance checkup. Very helpfuland identified a potential…read moreproblem. Fixed and we're good to go.

Our upstairs air conditioning unit failed one night and we were not at home at the time. When we…read morecame home a few hours later there was a burning smell. The upstairs thermostat was blank and the screen was black and burnt. I immediately took the thermostat off the wall and turned off the breakers. I called Carteret Heating and Cooling and they responded immediately. The technician came out and found that the problem was in the attic. The technician ordered the parts and returned with the parts and fixed the problem in a timely manner.

Kevin is a dependable and honest person. He was doing work for me and towards the end of the job…read moregot in a horrible car accident. He reached out to me as soon as he was out of the hospital to let me know he would get out to finish as soon as he was physically able to. His pricing is also more than fair and he works on all types of equipment.

Kevin diagnosed a faulty blower motor and damaged shroud assembly for me back in September (2024)…read more He brought in a spare (used) motor and got me back up and running. He then "ordered" a new motor and shroud and charged me ($900+) as agreed. It is December 8th 2024 as I write this and I still do not have the new blower motor and shroud. I still have the used components installed on my air-handler. I have contacted him numerous times, he has responded with various excuses and even admitted to "having forgotten about us.", and recently has said he was in a car accident and would see about getting someone out to install. (That was over a month ago). I think I have been more than patient with this guy, I try to give small business owners the benefit of the doubt and prefer to use them if possible. Lesson learned though. Advice to new customers... go ahead and pay the bigger company. You will save money and time. We will have to go the legal route to get our product or refund...sad, but the world is full of dishonest folks trying to get your $. I don't think running a business is Kevin's primary concern.

Had problem with heat, of course during a cold snap. Excellent service and techs actually showed up…read morewhen they said they would.

From the owner: We have highly qualified technicians to meet your HVAC and electrical needs. We are a Mitsubishi…read morediamond dealer. We specialize in mini splits! Prompt reliable service. We have an on call technician after hours and weekends to include holidays for any emergency service

J.P did a great job!! He was very detailed in serving my ac…read moreunit and was very informative. B. Johnson

I have called 4 times and left three messages. No response at all. After reading the reviews others…read morehave left, it seems like I am avoiding a headache anyway. I will find someone else.