Had problem with heat, of course during a cold snap. Excellent service and techs actually showed up…read morewhen they said they would.

From the owner: We have highly qualified technicians to meet your HVAC and electrical needs. We are a Mitsubishi…read morediamond dealer. We specialize in mini splits! Prompt reliable service. We have an on call technician after hours and weekends to include holidays for any emergency service

T & D Heating and Cooling wired and serviced a brand new Mitsubishi mini-split system and branch…read morebox. I was forced to call them several times because the lines kept freezing up (see attached photo) it would not cool and the system would display a fault code. Despite my efforts explaining these problems, Thomas Holley (owner) & Graeme Chipperfield (tech) kept telling me there was nothing wrong... yet the system would never operate correctly. So I called Jacksonville Heating Contractors, several things were found wrong that T&D did; (1) the refrigerant was serviced wrong, (2) they did not pull the contamination out of the system and (3) the system was addressed wrong (see description on attached invoice). Several minutes after the Jacksonville tech left, the fault code came back. I called the tech and explained what was happening. He asked me to check the wiring at the branch box to see if the indoor units A & B were crossed. When I checked, (4) they were in fact crossed... I re-wired them and the the fault code disappeared. After all these corrections were made, the system has been operating without any problems, no line freezing, it cools/heats and no fault codes. I contacted T&D owners Thomas & Denise Holley several times asking for a "partial refund" from the $808.00 I paid them for the work they did wrong. I provided them with documentation from Jacksonville Heating Contractors and information from Mitsubishi Tech Support that identifies what they did was incorrect. But they refuse to even talk with me about this and take responsibility for the work they performed. T&D has shown no business ethics and the owners have no integrity to make this right. Beware!

I called T&D and they came out the same day and on a Sunday. I was so nervous it was going to be…read moreexpensive, but Corey came out, explained everything that was wrong and went above and beyond what I expected. Highly recommend to anyone in the Onslow area, reasonably priced, and fantastic service.

Proficient efficient and fairly priced! The work is done well, no mess left behind! Technicians are…read moreknowledgeable and really take pride in their work! I would personally recommend them for replacement or annual maintenance! Job well done!

On time, fixed AC, and was at my house no longer than 20 minutes. The bill was $275., but at least…read morewe had air!! The tech explained everything to me, which I appreciated!

I went to yelp to find someone who could help fix my AC system. I immediately got a response from…read moreRichard. Mind you it is a Saturday, Saint Patty's day weekend, and 7:30 AM. He was at my home by 8:30 AM. We have a lot of dogs which he wasn't scared of. He checked the system outside and knew immediately what was wrong. Then he checked the system in the attic. He explained what was going on as well as the solution. He did not make it feel like he was rushing through anything. The inspection was free and we will definitely have him come back to replace the Unit.

From the owner: Looking for a reliable HVAC contractor in Jacksonville, NC? The clear choice is Comfort Theory…read moreHeating & Air LLC. Call today and let our expert team handle all your heating, cooling, and indoor air needs. * HVAC Contractor * HVAC Systems * HVAC Services * HVAC Maintenance * HVAC Repair * HVAC Installation * Central Air Conditioner Installation * Central Air Conditioner Repair * Air Conditioning Units Installation * Air Conditioning Units Repair * A.C. Installation * Heat Pump Installation * Heating System Installation * Ventilation Services * Water Heater Installation * Water Heater Service * A.C. Repair * Heating Contractor

We have used CCHA for several years and without a doubt the best! I called today, and they were…read morehere today and fixed the problem. Love them, would and have recommended them to everyone. Thank you for great service without the high price. David & Scot Le Rouge tete

Requested AC service on a Friday night, we got down to our place at Indian Beach it was not working…read moreproperly. Called around 8:20pm spoke to the answering service they took my information and advised someone would be calling me. Approximately 20 minutes later received a call from the technician and he told me that he would be there the next morning, he would call me when he was on the way. Technician called about 11am and said he was on the way. He arrived and diagnosed the issue and had the repair done in about an hour. Pricing was fair for an emergency call for service on a weekend. Will be signing up for their annual maintenance program.

In the heat of the air conditioning season, CA got me a serviceman within a day and a half. Of…read morecourse, this was the only day of the week I had something scheduled that could not be changed (doctor appt.). The receptionist was wonderful in helping me work out a strategy and hopefully a repair. Diagnostic service call was reasonable and expected. I have no problem with folks making a living. I do have a problem with companies that gouge you because, well because they exploit the situation. Repairman had parts on his truck (dual capacitor), and I had cool air within an hour. I first heard of C/A from a coworker, whose friend's husband worked for the company. Honest and reliable were the words I always heard her tell people when making the a referral. True!

Non responsive to after hours and emergency calls!! Even after 3 calls. Even with warranty…read morecoverage

I've used Antonelli's many times, everything from clogged drainage lines shutting off the system to…read morefull heat pump system replacement. All of their service has been quick, top notch and reasonably priced. As a STR owner who lives a few hours away, I am highly reliant on professional and responsible service providers. Antonelli's checks all the boxes.

gregg antonelli/antonelli Comfort Solutions, 2896 Hwy.24 Suite G, Newport NC 28570 is hands down…read morebar none the WORST person/company I've done business with in the past 29 years!! I purchased the Goodman heat pump (model #GSZ140301) and air handler (model ASPT37B14) with the Asure ten year parts and labor warranty from antonelli Comfort Solutions. It was installed September 24, 2021 by antonelli's employees (Shannon and a helper) but the heat pump has never operated correctly since the day it was installed. When the unit was installed it wasn't cooling properly so I called their office and antonelli came to check it. He said the unit was low on refrigerant but it was on the other truck and he would send Shannon by. When Shannon checked it he said he couldn't get a reading on the low pressure side. I'm not sure what Shannon did but the unit cooled better but it wasn't long before we needed heat. The unit wasn't heating the house so called antonelli's office again and they sent Shannon back to check it. Shannon said he had failed to connect a wire and that's why the unit wasn't heating.. I don't know for a fact what he did but we got through the winter. Summer of 2022 the heat pump cooled very poorly but I couldn't get antonelli to return my numerous calls or send someone to check it. The 10 year warranty requires an annual inspection of the unit so I was able to antonelli to do that on September 16, 2022. antonelli told me the unit was a half pound low of refrigerant so he said he added that amount. He was at my house a total twenty minutes so obviously he didn't do much of an inspection! In July 2023 the unit was cooling very poorly again so after numerous calls antonelli came to check the heat pump on August 10th. He said the unit was a pound and a half low of refrigerant so he said he added that amount. The next day I received a bill from antonelli in the amount of $101.41 for the service call. I wrote antonelli on August 12th to dispute the charge because I have the ten year parts/labor warranty and for a new heat pump to be low on refrigerate twice in 22 months had to either be a problem with the equipment or the installation. antonelli never responded to my letter. I called his office seven times leaving messages with his office worker (Melissa) and on his voicemail but he never called me back. (About two weeks after I posted this review antonelli unexpectedly sent me a refund check for $101.40. Written a the refund check was "refund for check #**** customer has labor & parts warranty). While I'm glad I finally got my money back it does beg the questions why did he charge me to start with? and why didn't he reply to my letter disputing the charge?) I literally spent months trying to find another HVAC company that would except the warranty. When I finally found one I immediately cut alllll ties with antonelli. When telling someone of the problem I was having with antonelli they said "well maybe he's really busy" to which I replied he made time to cash my seven thousanddddd dollar check by God he should made time to call me back!" It's reprehensible that antonelli didn't respond to my letter, my numerous phone calls or correct the problems with the brand new heat pump/air handler I paid him for, so yes he's the worst person I've done business with in the past 29 years!!

Set up an appointment with Penland via Dylan Riley on 28 Jul 26. Dillon came out as scheduled on…read more30 Jul. Dillon was very knowledgeable and friendly. Indicated he would provide a written estimate in a day or two for the ductwork repair. Did not hear back from him. Called Penland to ensure they had my email address and phone number and pass Dillon a message IRT the estimate. Never heard back from anyone. Went to their website and send an email via their "contact us" email. As of today, 31 Aug, have not heard from Penland. I assume the job wasn't big enough. Needed to just tell me that.

Not only did they come out the same day I called but the technician, Dylan Riley, was friendly, on…read moretime, efficient, knowledgeable, took the time to explain the problem( AC blowing warm air with heat index of 105) and fixed it at a reasonable price. They have restored my faith that at least some businesses still operate the old fashioned way. You can just stop looking- you will find no better service anywhere.