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    Carteret Heating & Cooling

    3.3 (7 reviews)
    Open Open 24 hours

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    1 month ago

    Chuck came by today for our annual maintenance checkup. Very helpfuland identified a potential problem. Fixed and we're good to go.

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    3 years ago

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    9 years ago

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    C/A Heating and Air Conditioning

    C/A Heating and Air Conditioning

    (8 reviews)

    Non responsive to after hours and emergency calls!! Even after 3 calls. Even with warranty…read morecoverage

    Although the staff are all friendly and responsive, we have had continual problems with our gas…read morefurnace every winter when the temperature drops below 30. The first year, nothing was done since the furnace began to work when the temperature increased. The 2nd year, they said the thermostat was bad and replaced it, charging us for the labor to replace it. I paid this invoice believing the problem was solved. The 3rd year, the technician said that the exhaust ductwork was sloped toward the furnace causing the condensation to back up and shut down the furnace. I was invoiced a significant amount but I declined to pay since it was an installation mistake that should have been corrected earlier. After 4 years of trying to correct the problem, they are now refusing to correct the (continuing) problem and we were again without heat in the morning. I did an internet search to see if anybody else had this problem and found it was a common problem with gas furnaces installed in an attic. All that was required was to insulate the condensate drain outside. I purchased a $4 piece of insulation and installed it myself. We have had no problem since. Seems like a "professional" HVAC company should have known this type of problem and not corrected it earlier. It's sad that a company does not take pride in providing a professional quality service.

    Antonelli Comfort Solutions

    Antonelli Comfort Solutions

    (1 review)

    gregg antonelli/antonelli Comfort Solutions, 2896 Hwy.24 Suite G, Newport NC 28570 is hands down…read morebar none the WORST person/company I've done business with in the past 29 years!! I purchased the Goodman heat pump (model #GSZ140301) and air handler (model ASPT37B14) with the Asure ten year parts and labor warranty from antonelli Comfort Solutions. It was installed September 24, 2021 by antonelli's employees (Shannon and a helper) but the heat pump has never operated correctly since the day it was installed. When the unit was installed it wasn't cooling properly so I called their office and antonelli came to check it. He said the unit was low on refrigerant but it was on the other truck and he would send Shannon by. When Shannon checked it he said he couldn't get a reading on the low pressure side. I'm not sure what Shannon did but the unit cooled better but it wasn't long before we needed heat. The unit wasn't heating the house so called antonelli's office again and they sent Shannon back to check it. Shannon said he had failed to connect a wire and that's why the unit wasn't heating.. I don't know for a fact what he did but we got through the winter. Summer of 2022 the heat pump cooled very poorly but I couldn't get antonelli to return my numerous calls or send someone to check it. The 10 year warranty requires an annual inspection of the unit so I was able to antonelli to do that on September 16, 2022. antonelli told me the unit was a half pound low of refrigerant so he said he added that amount. He was at my house a total twenty minutes so obviously he didn't do much of an inspection! In July 2023 the unit was cooling very poorly again so after numerous calls antonelli came to check the heat pump on August 10th. He said the unit was a pound and a half low of refrigerant so he said he added that amount. The next day I received a bill from antonelli in the amount of $101.41 for the service call. I wrote antonelli on August 12th to dispute the charge because I have the ten year parts/labor warranty and for a new heat pump to be low on refrigerate twice in 22 months had to either be a problem with the equipment or the installation. antonelli never responded to my letter. I called his office seven times leaving messages with his office worker (Melissa) and on his voicemail but he never called me back. (About two weeks after I posted this review antonelli unexpectedly sent me a refund check for $101.40. Written a the refund check was "refund for check #**** customer has labor & parts warranty). While I'm glad I finally got my money back it does beg the questions why did he charge me to start with? and why didn't he reply to my letter disputing the charge?) I literally spent months trying to find another HVAC company that would except the warranty. When I finally found one I immediately cut alllll ties with antonelli. When telling someone of the problem I was having with antonelli they said "well maybe he's really busy" to which I replied he made time to cash my seven thousanddddd dollar check by God he should made time to call me back!" It's reprehensible that antonelli didn't respond to my letter, my numerous phone calls or correct the problems with the brand new heat pump/air handler I paid him for, so yes he's the worst person I've done business with in the past 29 years!!

    From the owner: One call and we can take care of all of your heating and air conditioning needs. From service and…read moreinstalls to air duct cleaning, preventative maintenance, and gas appliance repair. The last call you will have to make!

    Carteret Heating & Cooling - hvac - Updated May 2026

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