I called T&D and they came out the same day and on a Sunday. I was so nervous it was going to be…read moreexpensive, but Corey came out, explained everything that was wrong and went above and beyond what I expected. Highly recommend to anyone in the Onslow area, reasonably priced, and fantastic service.

Did what they said they would do when they said they would do it....and more…read more Highly recommend.

Had problem with heat, of course during a cold snap. Excellent service and techs actually showed up…read morewhen they said they would.

From the owner: We have highly qualified technicians to meet your HVAC and electrical needs. We are a Mitsubishi…read morediamond dealer. We specialize in mini splits! Prompt reliable service. We have an on call technician after hours and weekends to include holidays for any emergency service

I had the unfortunate experience to have two, 1 1/2 ton heat pump systems imploded on me the same…read more 99 degree week. So I can report as a current comparison shopper the Crystal Coast Heating & Air wins hands down! They were quick, professional, fair in price and excellent in technical execution. Their competitor was exactly the opposite they took six weeks to replace a cooling system this summer, can you imagine. Their first installation attempt destroyed the brand-new outside unit. They were conscientious enough to take it away to their shop. Their second unit was then halfway installed before a senior technician had to come and complete the job.But let's not focus on the yahoos. Let's award accolades and more business to Crystal Coast Heating & Air who was, prompt, fair, and technically superior. I can enthusiastically recommend their services. PS I have renovated more than 300 units in my life and still hold a contractor's license so even at 75 I still remember technical aspects of construction. Try Crystal Coast Heating & Air you will not be disappointed

A/C check up. Service tech arrived on-time and immediately…read morewent to work. He checked both our systems and discovered a blockage in a condensate drain saving me from being without A/C. He answered my questions concerning my air flow and was on his way. Great service.

I went to yelp to find someone who could help fix my AC system. I immediately got a response from…read moreRichard. Mind you it is a Saturday, Saint Patty's day weekend, and 7:30 AM. He was at my home by 8:30 AM. We have a lot of dogs which he wasn't scared of. He checked the system outside and knew immediately what was wrong. Then he checked the system in the attic. He explained what was going on as well as the solution. He did not make it feel like he was rushing through anything. The inspection was free and we will definitely have him come back to replace the Unit.

From the owner: Looking for a reliable HVAC contractor in Jacksonville, NC? The clear choice is Comfort Theory…read moreHeating & Air LLC. Call today and let our expert team handle all your heating, cooling, and indoor air needs. * HVAC Contractor * HVAC Systems * HVAC Services * HVAC Maintenance * HVAC Repair * HVAC Installation * Central Air Conditioner Installation * Central Air Conditioner Repair * Air Conditioning Units Installation * Air Conditioning Units Repair * A.C. Installation * Heat Pump Installation * Heating System Installation * Ventilation Services * Water Heater Installation * Water Heater Service * A.C. Repair * Heating Contractor

Kevin is a dependable and honest person. He was doing work for me and towards the end of the job…read moregot in a horrible car accident. He reached out to me as soon as he was out of the hospital to let me know he would get out to finish as soon as he was physically able to. His pricing is also more than fair and he works on all types of equipment.

Kevin diagnosed a faulty blower motor and damaged shroud assembly for me back in September (2024)…read more He brought in a spare (used) motor and got me back up and running. He then "ordered" a new motor and shroud and charged me ($900+) as agreed. It is December 8th 2024 as I write this and I still do not have the new blower motor and shroud. I still have the used components installed on my air-handler. I have contacted him numerous times, he has responded with various excuses and even admitted to "having forgotten about us.", and recently has said he was in a car accident and would see about getting someone out to install. (That was over a month ago). I think I have been more than patient with this guy, I try to give small business owners the benefit of the doubt and prefer to use them if possible. Lesson learned though. Advice to new customers... go ahead and pay the bigger company. You will save money and time. We will have to go the legal route to get our product or refund...sad, but the world is full of dishonest folks trying to get your $. I don't think running a business is Kevin's primary concern.

Highly recommend Penland's Heating & Air for excellent service. Quick response from the gal that…read moremade my appointment and the most professional and efficient work from Jonathan the technician who made the repair and service to my HVAC units. He thoroughly explained the problem and Penland's pricing is very fair. Went from being very worried about not having air condition in this summer heat to having a great day! Thanks Jonathan!

Not only did they come out the same day I called but the technician, Dylan Riley, was friendly, on…read moretime, efficient, knowledgeable, took the time to explain the problem( AC blowing warm air with heat index of 105) and fixed it at a reasonable price. They have restored my faith that at least some businesses still operate the old fashioned way. You can just stop looking- you will find no better service anywhere.

Non responsive to after hours and emergency calls!! Even after 3 calls. Even with warranty…read morecoverage

Although the staff are all friendly and responsive, we have had continual problems with our gas…read morefurnace every winter when the temperature drops below 30. The first year, nothing was done since the furnace began to work when the temperature increased. The 2nd year, they said the thermostat was bad and replaced it, charging us for the labor to replace it. I paid this invoice believing the problem was solved. The 3rd year, the technician said that the exhaust ductwork was sloped toward the furnace causing the condensation to back up and shut down the furnace. I was invoiced a significant amount but I declined to pay since it was an installation mistake that should have been corrected earlier. After 4 years of trying to correct the problem, they are now refusing to correct the (continuing) problem and we were again without heat in the morning. I did an internet search to see if anybody else had this problem and found it was a common problem with gas furnaces installed in an attic. All that was required was to insulate the condensate drain outside. I purchased a $4 piece of insulation and installed it myself. We have had no problem since. Seems like a "professional" HVAC company should have known this type of problem and not corrected it earlier. It's sad that a company does not take pride in providing a professional quality service.

Horable...they started by saying it was 700 then 2500 then 5000 then 6000 and now my water pressure…read moreis Horable and yard has still not recovered. Don't use them.

bought a new unit for our home that included a 5 yr warrant and two service visits included for 5…read moreyears. It's been 2 years and they have not shown up yet. All they seem focused on is a 5 star review. Forget that. I would not recommend this company. TW Newport NC

Thadeus you still owe me the refund for the faulty installation of the shower bath. Give me my…read moremoney or I'm taking you to the NC board.

The so called technician showed up to check my heating unit. No tools, I had to let him use my…read moreladder to get into the attic because he didn't have one. He never put a gauge of any type on the outside unit. I don't know what he did in the attic because he had no tools. I was charged a $63.00 service fee. Haven't heard from them, they never got back with the home warranty company with any type of diagnosis. DO NOT LET THEM IN!!! "SCAM-CO HEATING AND COOLING"