T & D Heating and Cooling wired and serviced a brand new Mitsubishi mini-split system and branch…read morebox. I was forced to call them several times because the lines kept freezing up (see attached photo) it would not cool and the system would display a fault code. Despite my efforts explaining these problems, Thomas Holley (owner) & Graeme Chipperfield (tech) kept telling me there was nothing wrong... yet the system would never operate correctly. So I called Jacksonville Heating Contractors, several things were found wrong that T&D did; (1) the refrigerant was serviced wrong, (2) they did not pull the contamination out of the system and (3) the system was addressed wrong (see description on attached invoice). Several minutes after the Jacksonville tech left, the fault code came back. I called the tech and explained what was happening. He asked me to check the wiring at the branch box to see if the indoor units A & B were crossed. When I checked, (4) they were in fact crossed... I re-wired them and the the fault code disappeared. After all these corrections were made, the system has been operating without any problems, no line freezing, it cools/heats and no fault codes. I contacted T&D owners Thomas & Denise Holley several times asking for a "partial refund" from the $808.00 I paid them for the work they did wrong. I provided them with documentation from Jacksonville Heating Contractors and information from Mitsubishi Tech Support that identifies what they did was incorrect. But they refuse to even talk with me about this and take responsibility for the work they performed. T&D has shown no business ethics and the owners have no integrity to make this right. Beware!

I called T&D and they came out the same day and on a Sunday. I was so nervous it was going to be…read moreexpensive, but Corey came out, explained everything that was wrong and went above and beyond what I expected. Highly recommend to anyone in the Onslow area, reasonably priced, and fantastic service.

We have used CCHA for several years and without a doubt the best! I called today, and they were…read morehere today and fixed the problem. Love them, would and have recommended them to everyone. Thank you for great service without the high price. David & Scot Le Rouge tete

Requested AC service on a Friday night, we got down to our place at Indian Beach it was not working…read moreproperly. Called around 8:20pm spoke to the answering service they took my information and advised someone would be calling me. Approximately 20 minutes later received a call from the technician and he told me that he would be there the next morning, he would call me when he was on the way. Technician called about 11am and said he was on the way. He arrived and diagnosed the issue and had the repair done in about an hour. Pricing was fair for an emergency call for service on a weekend. Will be signing up for their annual maintenance program.

Had problem with heat, of course during a cold snap. Excellent service and techs actually showed up…read morewhen they said they would.

From the owner: We have highly qualified technicians to meet your HVAC and electrical needs. We are a Mitsubishi…read morediamond dealer. We specialize in mini splits! Prompt reliable service. We have an on call technician after hours and weekends to include holidays for any emergency service

My AC went out in this horrible heat. They had a technician come out the next morning and found out…read moreexactly what was wrong. They ordered the parts and installed them the next morning. The technician was polite and professional. Left absolutely no mess and my system works like new. I cannot say enough about this company. Would highly recommend to anyone that needs repair or replacement. 5 stars for CCAC.

My heat went out on one of the coldest days of the year, they were out had the problem diagnosed,…read moreand had the part ordered right away. As soon as the part came in, they were out there to fix it in the frigid temps to make sure my children and I had heat before the snow storm and coldest temperatures in a very long time here. I cannot thank Mr. Parks and his crews on such an amazing and prompt service. And decently priced compared to larger companies, and cleaned out my vents at the same time (to my knowledge at no extra cost) I highly recommend them for your heating and air needs!!!!

My HVAC went out while I was out of town. A simple clogged drain line ended up with them…read moreproactively replacing a capacitor and joining their annual HVAC membership club. Had to endure 2 heated phone calls about how I was in a legally binding agreement that I couldn't get out of. Eventually they allowed me to cancel the membership. They did get the AC working again but I would not trust them due to aggressive sales tactics and high prices.

Chris Applegate was at my home this morning to do plumbing maintenance. He was very flexible when I…read moreasked him to follow up on the hvac and plumbing leaks I have been experiencing this week. What a hard worker. He jumped right in and thoroughly checked on and evaluated the hvac leak and capped off a spigot line discovered earlier. Very impressive knowledgeable technician who showed a great deal of care and listened intently to my questions and concerns. So grateful for the follow up from Coastal Home.

Cecil and Grayer Sherrill are excellent! Excellent customer service! Installed our HVAC system for…read moreour new home and made excellent recommendations! We highly recommend Total Comfort Heating and Cooling!

If you have HVAC problems these guys are the way to go! Couldn't have nicer employees, truly a…read morecompany of integrity. I was really impressed by how fast they came to my call, and they gave tips on how I can avoid future issues.

Set up an appointment with Penland via Dylan Riley on 28 Jul 26. Dillon came out as scheduled on…read more30 Jul. Dillon was very knowledgeable and friendly. Indicated he would provide a written estimate in a day or two for the ductwork repair. Did not hear back from him. Called Penland to ensure they had my email address and phone number and pass Dillon a message IRT the estimate. Never heard back from anyone. Went to their website and send an email via their "contact us" email. As of today, 31 Aug, have not heard from Penland. I assume the job wasn't big enough. Needed to just tell me that.

Not only did they come out the same day I called but the technician, Dylan Riley, was friendly, on…read moretime, efficient, knowledgeable, took the time to explain the problem( AC blowing warm air with heat index of 105) and fixed it at a reasonable price. They have restored my faith that at least some businesses still operate the old fashioned way. You can just stop looking- you will find no better service anywhere.

We just had One Hour Heating & Air Conditioning of Morehead, NC. install a whole new HVAC system in…read moreour home. Brad and James the installers did an excellent job, very knowledgeable and professional. We will continue to use them for our heating and cooling services. Bob and Andrea Smith New Bern, NC.

Outstanding! We had a 16 year old system that finally gave up on the hottest day of the summer. I…read morecontacted my brother in law a retired historic preservation expert who I knew had just installed a new air condition system while redoing the inside of his home. He immediately recommend I contact Dan of One Hour H&AC Crystal Coast. Dan came out and within 2 minutes he recognized the system that he had serviced when we first moved in. He also showed me why the old system gave up the ghost this time and why a new system was financially a better choice. I asked him for a recommendation and the next day he recommended a new system, all costed out. He patiently explained all of the improvements of the last 16 yrs. And patiently answered all my questions to my satisfaction. The following day, He came back with a professional installation team like we had in the military. The biggest problem? The air handler was in a very tight space in a very low attic. Out with the old and in with the new: Johnny the team leader and the team of installers turned a difficult job into smiles . At the end, everyone was drenched from the 90* tight attic and smiling. For a long moment I was back in fatigues. The thermostat was installed. Johnny turned it on and explained how to work it, then gave me the instructions, smiled, shook my hand and said to call him or Dan, If I had any questions. 5 stars+

I needed their services to fix a broken AC zone thermostat and do a normal servicing of my AC…read moresystem. I'm very positively surprised. The tech was quick to identify the issue with the thermostat and had the necessary part in hand to do the repair. Also, the regular servicing was done efficiently and there was absolutely no attempt made to upsell me on any unnecessary things. Their hourly rate is comparable to what other companies charge in the area. Definitely recommend.

Having just moved to the state and purchasing a new home we knew no one to call when our air…read moreconditioner was malfunctioning. When I called in the afternoon I was told it could be two days before they could get some there but if they had an opening they would let me know. Within the hour I got a call that a tech was coming at 8am. Philip came, diagnosed and fixed the issue in under an hour. Gave some free advise as well for maintenance and care of the unit. Thank you