Service was quick and team was professional but the pricing was way to high for the service…read moreprovided. The company will get the job done but you will definitely pay extreme prices to receive it. Simple clog cleared "about 20 feet" using outside access pipe. 500+ dollars. Too steep!

I absolutely had to leave this plumbing group a review. After an exterminator came to visit earlier…read morein the week they told us there was concern for a plumbing issue in our master bathroom. My husband and I called three separate plumbing places in New bern that were recommended, none of which returned our calls. I went to the next-door app and had many recommendations, but most were recommending river dog. I called on a Friday afternoon and they were at our house promptly at 8 AM on Saturday morning. The technician was extremely professional, respectful, and honest. Turned out we did not need a plumber, but he was able to help us with another issue that we were having. They will definitely be our plumber in our phonebook and we will be using them for all of our plumbing needs. Keep up the great work, river dog!

They did great work and the best price around to install a instant hot water heater…read more I will use them again.

This is a family-owned company. They are good people and are fair in terms of costs. Peggy in the…read moreoffice is wonderful to work with and all the techs I have dealt with are terrific.

My washing machine drain kept backing up & flooding the laundry room. Mike & company came the…read morenext day, cleared the pipe & charged me a very reasonable amount. When it flooded again, they came back out, dug up a drain clean out & didn't charge anything at all!! Now the drain is working perfectly. I'd recommend this company to anyone with clogged drains!!!

Very easy company to deal with quick to respond very reasonable prices and took care of the problem…read morewould definitely use again trying to use your voice thing quick Spond very reasonable prices and took care of the problem would definitely use again

Two great guys, Robert and Garret, removed three toilets at my home and installed three new ones…read more The service was better than most and they were courteous and kind. They clean up everything. I recommend them highly! Will certainly call them again if I need too. Jean C.

We needed a door lock installed and the doorframe repaired on an outside door. Kop Construction's…read moreresponse was immediate. Their work was flawless. More importantly, their price was significantly less than what other providers had quoted. Good response time, exceptional work and great pricing! Their name and number are prominently placed on my refrigerator door. They also offer plumbing services.

They are organized to respond quickly. They are professional, very competent with sophisticated to…read morebasic plumbing equipment.

I can highly recommend this company. I had a issue, I called them they came right out. They were…read moreable to find my problem. They fixed my problem, very please with there work. Very professional, told me every thing that had to be done. They are also honest people !!! There number is in my phone for future work if needed. Thanks again. Danny T.

Prompt service by a very knowledgeable Rennai tankless water heater. Fixed the problem in under 5…read moreminutes.

We received two bids basically the same but decided to go with cayton based on a neighbor . We…read moregreatly regret that decision and the neighbor agrees now . It has not been a good experience at all. The sales guy Eric V. Has proven not to be honest and reliable . The workers who show up to do the work are awesome and decent people . Our first experience which should have given us a clue,was when we had an appointment for Eric to come over and look at our house and give us a quote. Our appointment was at 10am. I was sitting in the living room and well after 10 am , Darrin called him to see if he got lost ... he proceeded to give Darrin attitude saying he was at our house at 9:45 and we didn't answer the door . So Darrin asked me why I didn't answer and I said because no one knocked on the door . Eric said he couldn't come back until 12:30. We had other plans but we wanted the estimate so we delayed them . Well, we have ring door bell.. so guess what ? He didn't come to our house ( even though clearly he had our address). Darrin called him back to let him know. When he showed up at 1230 he apologized because he went to two houses over instead of ours. That is minor but we just got more of the same after we signed the contract. We ran into problems with Eric and The worst part is the company owner refused to take our call saying he was too busy and whatever Eric says he stands behind, he's " his man". Well I guess we are old fashioned and honesty is important to us . Won't go into details but we are now talking with rinnai corporate about the outstanding issues. Hoping they can help or get involved with the local business . No matter how long you are in business you should care about the truth and doing the job you are paid to do . Sadly cayton has wrung us out on multiple issues. Update : a call with Rinnai customer service revealed that Cayton is not a certified dealer which might explain their lack of knowledge installing the wireless module ( though we were not told that by cayton). If you want a certified dealer , check with Piedmont Gas, has we known that's where we would have gone . But Rinnai Corp is going to take care of us and we don't recommend James l. cayton for anything .

We had some new installations and some repairs and not necessarily just plumbing, Doug hooks up gas…read morelines to stoves and fireplace and does many other tasks, just ask him. Very professional and prompt and they clean up and carry off their mess. JP

Best plumbing company around!! Would definitely recommend to anyone. Professional, Reliable &…read moreFriendly.

Every time we need a plumber, Shep and crew are wonderfully responsive. When I let him know there…read morewas an actively leaking hot water heater in a vacant listing of mine, it was replaced the next business day. Can't get any better than this. And when we had two toilets replaced recently in our home - non-emergency work- they came as soon as their schedules allowed. Polite, prompt, and reasonably priced.

He came same day within a few hours of us calling. He was very friendly and reasonably priced. Got…read morethe job done. Will contact again for any other issues. :-) Review from Trent Woods NC.

Good work but he really needs to work on his communication skills & being reliable to show up when…read moreyou say you are. If by chance you can't make it...COMMUNICATION IS KEY!!Thats really not hard at all to do & it's really not asking too much at all from a long time customer's point of view.When I say I NEED plumbing help ASAP I meant it!!Cmon now we've gotta do better & be better than this!!!!