I've been going to this location for about 5 years and never had any issues until now. My last eye…read moreexam and selecting new frames a few weeks back went well. My gripe is that I was waiting for a phone call or notification that my new glasses were ready for pickup. Apparently they use an automated system to send a text message that I never received. If I had not called them 8 days later after ordering my new glasses, I wouldn't even have known they were ready for pickup. The rep I spoke to confirmed my phone number on file was correct. He said sometimes they have issues with the automated system but confirmed they wouldn't have made a call out for me to pick up my glasses. Not the best customer service in my opinion.

I love these guys! They are pricey (having my own frames lensed cost me twice as much as the…read moreoptometrists I've been using but they're worth it - my "regular" optometrists told me that both sets of frames I brought in could not be prescription lensed...Harvey & Lewis did the first pair and in only 7 days!! I'm going back in this week to have the 2nd pair done. Sometimes you really do get what you pay for - they're worth every penny of it!!

I scheduled an appointment 2 weeks ago. They called me daily to confirm my appointment (really…read moreannoying). Then cancel my appointment the morning of my appointment. Absolutely no heads up. Zero courtesy. No appointment available for another 2 weeks. Horrible experience.

Excellent service. Individual service from astaff unlike anothr opthamologist in West Hartford…read morewhere you are treated with cattle. Unlike that place, opthamologist takes his time with you rather than rushing out to the next patient. Does not try to sell you hearing ads.

Have been going here since late 1980's. Great quality and the service is so good. You might be…read morespending more than Target but the quality of the eyeglasses are super I have even just had my lenses changed out twice that is how good the frames are.

One of my very favorite eye doctors. They we very nice and knowledgeable about how eye glasses work…read morethey where a lot of help and very honest. It was a pleasure being a client of there's. I totally recommend them they are also cheap too

From my first phone call asking about a confusing insurance situation, to the appointment with the…read moreoptometrist, and finally to a referral for surgery, the experience has been amazing. I truly feel as though everybody at this Eyeglass Place is on my team. (If only they offered primary care :-).

Very friendly, welcoming and helpful team here…read more Best eye exam I have ever had, and that includes many places in major cities like New York City, Los Angeles, San Franciso, Houston and others. The only time I felt the doctor was giving an in-depth look at what was going on with my eyes. They offer you two additional exams that insurance does not pay for, but they are not expensive and worth it for the amount of detail analysis/images they are able to get on your eyes. I hate shopping and shopping for glasses is not remotely on my list of "favorite things" to do; however, she was very helpful and narrowed the type of styles I liked so I could pick what worked best for me. Just got my glasses today - in only about a week, and just in time for a long trip. Thank you.

Nice young lady So kind reminded us of a discount they treat you like family kindnessread more

Would give zero stars if I could. Lied to me several times about the arrival of my glasses. Said…read morethey sent them out twice only to call back a few days later saying they never sent them. Every time you talk to someone you get a different answer. Incredibly disappointed. Do not go to this location if you want accurate information and good customer service.

Harvey and Lewis , are the consummate professionals. Not only have they been in the area for 60…read moreplus years , they have an amazing selection of frames and are truly customer focused . Highly recommend !!

Agnes is a scholar and a lady. Knowledgeable, professional and efficient. Amazing serviceread more

Jennifer performed a wonderful demonstration of different frames within my taste parameters. She…read morethen went over the different lens options and we found glasses that I really love! Great Service as it all went beautifully quickly! A great value for what I wanted! 5 Stars

Ray was absolutely great! He was kind, patient, and went above and beyond. He helped both me and…read moreanother customer fix our glasses at no charge, even though he didn't have to. That level of customer service is hard to find. I would definitely recommend taking the time to visit and support this business. Thank you, Ray, for your outstanding service!

This a great place for eye care; Dr. Lindower and his staff are always very knowledgeable, friendly…read moreand ready to help. Our visits are very structured, informational and we always leave knowing we had the best care. The office is always clean, well maintained; has informational pamphlets and videos playing; along with magazines and some light materials. Dr. Lindower has great technology and a very good setup for testing your eye care and the process is efficient and quick. I highly recommend him for your vision care.

I knew I was going to drop some change pretty hard when I needed new contacts. One of the things I…read moreappreciated most about TotalVision was that the group here is very transparent about costs from the minute you get in. In fact, there are 5 different tiers of contact pricing, so that helped me figure out what would fit me best. In addition, they let me try a certain type of contacts for 4 days and come back in to determine if it was a good fit and feel for me. That little gesture really helped solidify my confidence and eased the pain of the cost. Dr. Lindower was very kind and efficient without making me feel rushed. The other two people working here who helped during my appointment - I forget their names! - were also very nice. You could tell they do the same sequence with most of their patients, but I felt cared for and not just another paying customer. They answered my questions along the way and were very descriptive about what a certain test or a certain liquid was for. It was a little challenging getting a first-time appointment, but there was a lot more flexibility for the follow-up appointment. Definitely call with a bunch of time leeway in mind. I'd definitely recommend TotalVision.

They sold me insurance on my glasses telling me if they get scratched , break, get lost or stolen…read morethey will be repaired or replaced.. it's a lie... they will not replace them .. they told me I had to pay full price .. it's all about them getting commissioning on sales .. I wonder how many people this has happened to ...

Uncaring unprofessional branch waited a month to get my eyeglasses only for their lab to say they…read morecouldn't fit my prescription into my chosen pair of glasses waste of mh time and vision has gotten worse BEcaue of it