They arrived in minutes. only took minutes to get where i was going' The disptcher very…read morekind,asking if i was goig to of from hoptta lif iwere taking my walker the niceties were appreciated..pricing very goodthat is why I continue to use them they know the city and dont pad the ride going the long to my destinaion. conversation i dont need

In summary, pre-booking is USELESS…read more Today, my Dad was discharged from rehab. I used the Beck Taxi app to prebook a wheelchair accessible van to pick us up at 9:30am. I thought the way pre-booking works is that Beck Taxi will find a wheelchair accessible van IN ADVANCE and be there at 9:30am. SURPRISE! NO, THAT'S NOT HOW IT WORKS! They'll call to see if there's one available starting at 9:30am pick-up time. I talked to their representatives over the phone 3 times and there's still no resolution that I had to cancel. The last representative I spoke to even blamed me for not booking via the operator when I mentioned that there's no point in pre-booking. Yes, pre-booking is pretty much useless.

Whenever I've used Royal Taxi I find the drivers to be really nice and down to earth, they really…read moreseem to care about doing a good job. I've used them to go from my house to the ferry docks a few times and they always do it as quick as possible, resulting in an easy, fast and cheap ride. My bill is always cheaper ( by a few dollars) when I use Royal Taxi. Their cabs also seem to be cleaner than most, smell better as well. Not much else to say, I try to use Royal Taxi whenever I need a cab.

So there I am, standing on the sidewalk outside Best Buy with a 60 inch TV to get home. Royal said…read morethey would send a taxi van. Waited 45 minutes then called their dispatch. No vans available. Thanks a ton Royal. Never calling you again. PS Beck sent one in 5 minutes. Guess who I'll be giving my business to.

Original ride was 90$ driver picked me up and once in the vehicle driver cancelled the ride because…read morehe said it was too far forcing me to request another Uber that was then priced at 152$. Asked customer service to refund the difference since the price surge made no sense and the original cancelled ride was their drivers fault but they ignored my request.I will be using other ride sharing apps in the future.

With drivers cancelling trips at 5,6 & 7. The morning is disgusting. What about the working class…read more You don't promise any pick up for that matter!!! The wait and save and immediate is ALL the DAM same!!!!!

Gayle and I took our last Toronto cab from the Hilton to Union Station to catch our VIA Canadian…read moreguy. Our cabbie was great as he was pleasant to us at the same time he was bluntly and humorously opining about how some drivers who preferred airport runs were "cheating" the system. I didn't catch all the logic, but was thinking the whole time that a guy with this personality would be great in NYC. It was a short ride and we gave him cash, including a nice tip. We also appreciated the extra luggage assistance.

Terrible service. Booked a wheel chair accessible cab from Providence Healthcare to St Michael's…read moreHospital for my sister 3 days in advance. Pick up was 10am. After a dozen automated calls from Co-op Cabs saying they are trying to find a driver it was now 11:15 and I called other special needs cabs in the city and was told no one would be there earlier than at least an hour and maybe keep what I had booked. Finally, frustrated we called Beck Taxi and they arrived within 15 minutes - she was on her way 1 1/2 hours after her scheduled appointment time. Of couse this caused her to be late for her specialist appointment. Such poor service - I would never recommend this company!!

City Taxi in Toronto has to be the most unprofessional taxi service I have ever experienced -- and…read moreI travel this way a lot. It was a very dirty cab that had this grungy film on the windows. First off, the radio communication was very very loud ( well beyond what someone would need -- unless they have a disability, then I apologize -- and it was nothing just agitated yelling at one another. He got lost and my passenger had to walk up the road to the next intersection to flag him down). He never acknowledged the mistake or apologized). Another issue -- and a huge safety issue -- was that our driver (taxi #1709) did not have a working seat belt on the passaged seat behind our driver). I was not allowed to sit in the front seat where I would have been safe as it was against, "their policy" (I was rudely brushed off when asked). He replied that he would just, "drive slow" as a solution. I managed to figure out the tangle of seatbelts to squeeze myself into my fellow traveller so I could use the middle buckle (which was not suggested to me, I figured it out myself) Over all, it was a disaster!

Extremely rude and they try to overcharge. You must be…read morevigilant if you dare to use their services

Gayle and I had a nice ride from Pearson Airport (YYZ) to the Toronto Hilton (Financial District)…read more Our guy wasn't particularly chatty, but he did do the "basics" very well: - Loaded and Unloaded Our Luggage Luggage - Provided a Clean and Comfortable Taxi - Safely Drove us to Our Destination - Took the Most Direct Route Which Resulted in a Reasonable Fare

will charge your credit card multiple times if you try to change a pick up time or cancel. driver…read moretold my wife her card was declined then they charged both her card and mine. fraud.

Response time to pick up call was excellent. We used them two days. Our drivers, who were…read morebrothers, were very friendly. Strongly encouraged us to take the Maid of the Mist boat tour. We did, it was amazing. Pointed out good places to eat. We truly appreciated their input and enjoyed chatting with them. Vehicle was clean and roomy.

I had a very nice experience with Diamond Taxi. They are one of the few who still get out of the…read moretaxi to help load and unload if needed. Fast service, clean vehicle, friendly drivers and safe drivers. What more could you want?

My experience with this taxi service was mixed. A very good driver, and was very apologetic…read more However, the unreliable pick-up times and frequent tardiness was enough for me to stop using this service and instead use Uber.

Fabulous service. Clean and safe and fast. Very knowledgeable about activities in Toronto and in…read moreall great eating places throughout the city. Will deliver take-out and groceries. Kind, smart, and fun service. Quiet if that's what you are seeking. Enjoy the service.

my experience with Diamond Taxi company before this month - September 2025 has been excellent, the…read morewoman who took my calls before then was excellent. She was warm, articulate and supportive. I don't recognize the different people that answer the phone now nor the odd instructions they've given the drivers. I'd love to know if Diamond Taxi is still in existence. if not ...I'm going to start using Uber

I took Diamond Taxi a few times during the weekend and all drivers that I had were amazing and…read moresuper friendly and got me to where I needed to be safe and sound with no issues! The dispatchers were very polite as well over the phone when I called to book! I highly recommend Diamond Taxi!

This used to be a good, reliable East end taxi service…read more Recently, the last 3 times I ordered a cab from Maple leaf taxi the dispatcher did not listen properly and sent the cabs to the wrong place. It was very frustrating. The cab drivers had to phone me and were very late. The first time they messed up I was with an elderly neighbour and we had to wait for a long time. The second time I had just had surgery and he sent the cab to a mall instead of the address I specifically gave. The third time the cab did not show up because he had given the wrong pick up address. I was very clear and polite on the phone and the dispatcher was rude and dismissive. All the cab drivers have been very pleasant so I will give this company one more chance.

Car smelled of smoke Online booking doesn't work, called to…read morecheck on my taxi and was advised, if I didn't call, I'd still be waiting. Calls are forwarded to a call centre in Pakistan.