I made a reservation in error for a date and time that preceded the date and time I made the reservation. Rather than try and contact me for an obvious error, this company charged me for a phantom trip!! Be very careful about using this company - their business practices are ruthless. There are plenty of other alternatives out there and I recommend you use someone else. read more

Was very concerned about reserving a reliable and legitimate limo service to pick me up at Toronto Pearson. Moe made my reservation, gave me clear instructions for when i cleared customs, and told me the bill would be "$75.50 and not a penny more!" he was right on the money and the limo he arranged was new and very clean sedan. definitely recommend them to everyone! read more

I used Exceptional Limo recently for a very important function. Amazing service, gorgeous limo... was really pleased with how smoothly everything went. Highly Recommended if you need luxury Limo service in Toronto! read more

Can't say enough about Moe for helping us in a tricky situation and Eddy for being a wonderful driver. Both are so helpful and exceptionally kind. Prices are very reasonable and service is top notch. I would use again and recommend to anyone who needed transportation in the GTA. read more

Toronto Car Service was suggested to us by my wife's aunt and uncle, and they did not disappoint. We were a little overwhelmed by the flight to Toronto and it was raining, so having Moe greet us was a breath of fresh air. He immediately jumped into action and got us loaded and delivered to our hotel quickly. I arranged our tour through the car service, which was great since it all just went on the credit card together and we didn't have to worry about separate bookings. Moe was extremely knowledgeable about the area, and takes huge pride in his hometown of Toronto! We loved the warm welcome to the city of Toronto! I don't remember the name of our driver on the return trip to the Toronto Pearson International Airport (Marco maybe??) but he was very professional and got us there efficiently. He checked on me when it was clear I was getting a little 'green' from the winding roads, and offered candy to help :) It's not the Transporter guy but I would highly recommend this professional service with great and ON TIME drivers and delivery. read more

I have been using Exceptional Limo Service for over 10 years now, both for business and personal, and the service is always consistent and reliable. I have had several drivers, all are punctual, well dressed and come in clean reliable vehicles suitable for the number of passengers they are picking up. Upon return arrival at the airport, check in at airport valet counter and car comes within minutes. Drivers always insist on handling all the luggage, passenger seat moved up for ease of entry and water available if we want it. Premium service, and you get what you pay for. I have recommended this service to my friends and colleagues and will continue to do so as I am confident they will get Exceptional service. read more

I'm quite surprised the ratings for "Exceptional Limo Service" is as good as it is online. From my personal experience, these guys get the job done (drove me 15 mins from my home (Mississauga 401/Mavis) to Pearson Airport This is not where my issues stand with this limo company. #1 - I was given a ridiculous bill for $96 at drop off (without tip). I travel extensively and use airport limos at least 6 times a month. This is the first time I've ever paid $96. I usually pay $55-65 one way as I live only 15mins away from the airport. I questioned why it was so expensive to the driver and he told me that he was given that rate from dispatch. As I still needed to go through security, I paid my fee and went into the airport feeling a bit concerned that I may have been ripped off. #2 - Upon checking in, I called their company for an explanation as to why their rate was so high. I called but no answer, then about 20mins later I received a call from a man stating he missed a call from me. I told him about my concern regarding the rate that I paid, and immediately he was in defensive mode. First he states "I want you to you know that I don't believe in the saying that "the customer is always right" - Okay for one, even if you don't believe that, you don't say it to your customer. I myself am in sales and in that type of position you do everything in your power to first LISTEN to your customer and try to resolve their concern. He went on asking me "do you complain about your rate to Air Canada for your airfare?!" I told him since I know what I'm paying, of course I don't have a problem. Then raising his voice he went on to state his company is different from others, his insurance is higher etc. Do you think a customer really cares if your insurance is higher? He was extremely aggressive, unprofessional, and would not let me speak. I tried several times to intervene to have him stop and listen - then I told him to stop and listen to himself and the way he is speaking to me. I have never experience such lack of respect and unprofessionalism from a 'professional limo service'. This man then told me if I cannot afford this rate, not to call his company and he doesn't need business from "people like me". This makes me laugh, because it wasn't about being able to afford this limo ride (which is a business expense for me). I believe in fair rates for the service provided and it was the principle for me to find out why their rate was so high. I would never recommend Exceptional Limo to anyone - especially for your clients and corporate guests, unless you want Exceptionally Bad Customer Service. read more

I love this limousine service. It serves class and exceptional service. Its prompt and clean. The best Toronto limo service I've personally used. http://www.exceptionallimo.ca/ This is the site if anybody is ever interested. You can always rely on their professional team. read more

I've used a lot of car services in the past and I have to admit this company makes a home run. Great customer service, smooth ride, squeaky clean SUV, professional driver, on time, cold bottled water in today's hot weather. I couldn't ask for anything better. They did a great job. read more