Dr. Laura is great. Takes time to get to know you. Gets family history ect. Staff is nice and…read morefriendly as well. I've referred tons of people to her and everyone seems to agree she's great. Side note, the decor is interesting. The theme is hats. Paintings, photos, and sculptures of hats are everywhere in the waiting room.

I think both the doctors are amazing and I really personable. The front desk staff needs an…read moreattitude adjustment. Always very rude

After years of having laser services I found Dr Malhotra. She is truly a laser artist. She has…read moreevery wave length at her finger tips and is just terrific at what she does. She will give you an honest assessment, and a plan to help you look your best. I was very happy with my treatments from her and will go back for more! Linda M

Dr. Malhotra performed the lift, neck, lower eye (got rid of the bags!) and the laser procedure on…read moreme several months ago. As I think back, I would tell anyone it was absolutely a "piece of cake!" I could not be more pleased with the entire experience from the consultation to the final visit! Dr. Malhotra is not only a skilled surgeon, she is a kind and caring person...one who is immediately available after surgery for any and all concerns. Her staff is also phenomenal...Roseanne explained the procedure so thoroughly during the consultation and was a compassionate companion throughout, as well. I cannot recommend this practice highly enough! If you have doubts about your surgery, see Dr. Malhotra! She will calm all of your fears! (I look 15 years younger I've been told!)

I'm 2 weeks out from a breast reduction procedure performed by Dr. Greer. When I first met her, I…read morefelt completely comfortable. She took the time to make sure I was understanding of everything. So far, the results and great and if I ever had any questions/concerns, Dr. Greer has responded right away. This was my first surgery and Dr. Greer, her staff, and the Mentor Surgery Center made it run very smoothly. Also, if you're thinking about having a breast reduction, do it!!!!

Chelsea did my lips and not only was she very knowledgeable, but she was very kind and made the…read morewhole experience so comfortable! 10/10 recommend!

Trying to schedule my mother in law an appointment for double cataract surgery, where I preceded to…read moretell the front desk I had trouble trying to schedule with OPI in Mentor, and I got a new referral for Kellis. In the midst of trying to get a date scheduled, she puts me on hold...for about 5-7 minutes to where she gets back on the phone and says their computer went down and can't schedule my mother in law because of downed computers. I said okay that's fine. When they come back up please just schedule my mother in law your first available appointment no matter when and I would get her there. She says okay no problem. I get no call back, so next day I call back to which I'm told they will not schedule my mother in law and my only option was to be sent to the office manager to know why?!?!? I'm not stupid.... The first call was her putting me on hold to call OPI to figure out what why it was so hard to schedule and I got black balled from scheduling with them.... How insanely unprofessional and actually illegal... HIPPA VIOLATION if I ever saw one... I wasn't even going to be the patient, I am my mother in law's caregiver so I schedule ALL her medical appointments...mind you with no problem! I filed a complaint with the Medical Board. Bunch of caddy, unprofessional people. Wouldn't trust them to do anything... don't go here! Ended up going 45 minutes in the opposite direction and was able to schedule her within 5 minutes with manners, respect and professionalism.

Great staff and doctors. Friendly and knowledgeable. Never have to wait long in waiting room…read more Caring.

I had a consult today with Stacey, and I enjoyed everything about the experience! The building…read moreitself is gorgeous and all of the staff are so friendly. Stacey was amazing, and I loved how she let me chat away all of my skin issues and what I'm hoping to accomplish with her. She was very informative and helpful. I can't wait to return to Stacey!

Trouvé keeps claiming I have cancelled multiple appointments going back years. But those…read morecancellations weren't apparently intolerable enough to end the relationship when they occurred. In reality they are peeved that I posted my honest online review. Years ago when they were in a nondescript office complex, they did not enforce their cancellation policy. Over nearly a decade I cancelled 3 appts (they were petty enough to comb their records & check) and that is only because I was genuinely sick. If I had to pay fees for these missed appts I never would have continued services here & definitely would not have pre-paid thousands in cash for 6 microneedling treatments in 2026. They do not do anything special in comparison to other medspas and the only reason I kept going here is to not get hit with surprise rules (like this newfound enthusiasm for previously unenforced policies). They recently moved to a new building which now they apparently have to pay out the wazoo for and suddenly they are enforcing anything & everything to wring you dry. They also see fit to arbitrarily double these fees whenever they feel like it from $75 to $150 w/ no rhyme or reason. Do not believe the sweet as pie "girl how you doin" jazz. They are 2-faced mean girl bullies to the core. They finally canceled my upcoming appointment and have agreed to refund me my remaining balance, which I asked for 3 months ago bc I do not feel comfortable with these people. At that time they refused to refund me bc it was against their "policy." Well what do you know another policy has changed overnight!! Another Trouvé sleight of hand. There will be many of those.Half of my sessions were also performed by non-RN's for procedures that are not just surface level peels but more invasive like microneedling. This is certainly not anything I have encountered at other med spas at this price point. Here's where it gets good : They had the nerve to: 1.) email, 2.) text AND 3.) send me a typed letter to my home about my future appt they were canceling and the return of my balance as if I am being canceled a front row seat with the Pope & not being given the favor of no longer having to frequent some dodgy medspa. I guess some people (rando nobodies who have gotten in over their heads with expanding their business) just have to do things in triplicate w/o addressing the real reason they're angry to make themselves feel vindicated. Ok divas: if you are holding onto someone's money she prepaid give it back to her when she no longer wishes to do business with you and your passive aggressive tendencies can remain in the dark & reviews would not expose you. The nerve they had to act like it was all their idea in the first place to refund me my money and cancel my appointments, using such emphatic language to boot LOL keep the letters coming. Next are you going to get a hot air balloon in front of my house telling me my appointments are canceled? A message in a bottle by way of Lake Erie? ‍ Smoke signals? Bc you have exhausted the known communications technologies of Western civilization. The Trouvé experience: getting hit with ridiculous fees out of nowhere (& have them double!) and then when you're puzzled about it get told they are suddenly enforcing policies that have been dormant for the entirety of the business. Ask to have your cash balance returned and future appts cancelled & they refuse & then have them abruptly change their mind be they rewrite policies to favor their interests and not the consumer. Have invasive procedures performed by estheticians not RN's. Expose them and watch them throw a hissy fit but in person experience profound cognitive dissonance when they "heyyyyy bestie!" you (ie empty playacting devoid of sincerity.) A medspa sells something unusually dependent on trust, reputation and atmosphere. Prospective clients are wondering, Are these people competent? Will they treat me well? Is this place worth the premium for expensive elective treatments? Answer: RUN! Avoid these mercenary snakes!

Myself, my son and daughter received services from the Chardon Family Eye Care center March 11,…read more2025. The experience was very pleasant. The Ophthalmologists, the receptionist and staff technicians were very professional, friendly, informative, patient and kind. Chardon Family Eyecare is highly recommended.

Had a great exam experience. Got a new pair of glasses ordered. Tried different contacts until we…read morecame to the correct feeling lenses.

I received my first pair of glasses in middle school from Dr. Jemiola when they were located in the…read morearcade! My children are all patients and I've never had a negative experience! The staff have been friendly and helpful with setting up follow ups for me and my family. Because it's downtown parking is always a challenge though. But it's always worth the drive!

I've been going here since my teen years and I'm approaching my mid 40s. Dr Jemiola and her staff…read morehas always been wonderful to me. I'd recommend her to anyone.

Dr Bassiri Gharb is an amazing surgeon. She did my breast augmentation and my facial feminization…read moresurgery. I had a really great experience with both procedures. She is really great at advocating for her patients and also was extremely helpful in getting my insurance to cover these gender affirming procedures. She is super LGBTQIA friendly. She is without a doubt the most educated doctor I've ever had the pleasure of working with as well. She has done 5 fellowships plus she's the director of plastic surgery research and the co director of cranial facial surgery. I honestly would give her 10 stars if I could because of how great my experience was. She is also not one of those doctors that sees you as just a number and she doesn't rush you and takes her time. She also keeps it very real when discussing outcome and possible risks. Last thing I want is a doctor that is just telling me what I want to hear and she is very honest about the risks.