Amazing! Everyone was so nice and patient. Definitely recommend coming here, I had a great…read moreexperience!

I am an existing patient and tried to make an appointment for my daughter. Business hours online…read moreare until 4:30pm on Friday. I called at 1:30 and the office was closed. After hours person told me to call on Monday because she could not schedule an appt. I went online to try an schedule and after THREE attempts (after filling out all the personal and insurance information their system kicks you off and you can't go back a screen and continue, you have to start all over). I gave up and found a different dermatology office. Optima in Northfield, OH office lost a new patient.

A good option if you need a quick appointment and want to be seen by a doctor as soon as you can. I…read morewas able to secure an appointment just a few days in advance. Online booking is easy. Located just before Target/Kohls shopping plaza in an office space with just a few floors. Free parking available. There is a checkin kiosk, but it was not working properly. I was provided with an iPad to complete a questionnaire. I waited about 30 minutes after my appointment time to be seen. After a few basic questions from staff, I waited for the doctor for another 15 minutes. Dr. Amy is enthusiastic and will listen to your concerns. She's very quick and will move on to the next. So be sure to have your questions ready so you don't forget anything. Nice to get a few samples from the team as I headed out. Restroom available in the hallway. Just grab a key at the checkin desk. Overall, clean, generally efficient, and organized.

Had an appointment with Molly Sammon at Apex. Drove there when my appointment was due, the…read morereceptionist told me Molly does not work here any more, I can make an appointment with another Doctor. I'm going to find a dermatologist that cares and will tell me if somebody no longer works there BEFORE I drive there for an appointment I made a year ago.

With an extensive family history of lethal melanoma, one can't be too careful. I made a…read moremiraculously fast next-week appointment with Dr. Styron, who was unfortunately sick that day. The office was able to squeeze me in two days later with Dr. Reep, who completed the full-body scan. When I called to set the appointment, the scheduler was very specific with directions, and I had no problem finding the building; I feel it's unfair for others to blame the office when they are the ones who are running late and/or can't find the place. I arrived early and the receptionists couldn't have been more friendly and professional. They had me look over and sign my paperwork, processed my co-pay, and instead of waiting until my appointment, they were able to get me in a few minutes later. The ladies who asked me medical questions were friendly and efficient, and Dr. Reep was, as well. He was very thorough, talked through the entire process, and had a wonderful bedside manner. I now have a dermatologist, it would seem, and I feel lucky that circumstances steered me to him. I swiftly booked my appointment for next year and was in and out of the office a lot more quickly than I'd anticipated. I cannot recommend this practice enough, and I thank the entire staff for contributing to a very positive experience.

Made an appointment around 2 and half weeks out, daughter is leaving for college and all a sudden…read morebeen getting bad cystic acne. I made an appt gave them my insurance which was thru my husbands work. Mind you I can't walk well, i sent my daughter up to the appointment as she's 18. She called asked if we had caresource still I said yes but did not know she was around the front desk. I DONOT use her caresource ever no matter what. Well, they refused to see her even when I said bill medical mutual and we pay the copay. Well still refused to see her. I called The office and the scheduling line said well we check insurances the day before they should have called you and told you we can't see you due to her having Medicaid secondary. I said well someone didn't do their job and never called me Notthing! Wasted my time wasted my gas on driving there. What a joke. So quick to refuse to see me but can't do your job to begin with ?! It could have all been avoided. Zero communication with the office!!! Horrible customer service!

I had a consult today with Stacey, and I enjoyed everything about the experience! The building…read moreitself is gorgeous and all of the staff are so friendly. Stacey was amazing, and I loved how she let me chat away all of my skin issues and what I'm hoping to accomplish with her. She was very informative and helpful. I can't wait to return to Stacey!

Trouvé keeps claiming I have cancelled multiple appointments going back years. But those…read morecancellations weren't apparently intolerable enough to end the relationship when they occurred. In reality they are peeved that I posted my honest online review. Years ago when they were in a nondescript office complex, they did not enforce their cancellation policy. Over nearly a decade I cancelled 3 appts (they were petty enough to comb their records & check) and that is only because I was genuinely sick. If I had to pay fees for these missed appts I never would have continued services here & definitely would not have pre-paid thousands in cash for 6 microneedling treatments in 2026. They do not do anything special in comparison to other medspas and the only reason I kept going here is to not get hit with surprise rules (like this newfound enthusiasm for previously unenforced policies). They recently moved to a new building which now they apparently have to pay out the wazoo for and suddenly they are enforcing anything & everything to wring you dry. They also see fit to arbitrarily double these fees whenever they feel like it from $75 to $150 w/ no rhyme or reason. Do not believe the sweet as pie "girl how you doin" jazz. They are 2-faced mean girl bullies to the core. They finally canceled my upcoming appointment and have agreed to refund me my remaining balance, which I asked for 3 months ago bc I do not feel comfortable with these people. At that time they refused to refund me bc it was against their "policy." Well what do you know another policy has changed overnight!! Another Trouvé sleight of hand. There will be many of those.Half of my sessions were also performed by non-RN's for procedures that are not just surface level peels but more invasive like microneedling. This is certainly not anything I have encountered at other med spas at this price point. Here's where it gets good : They had the nerve to: 1.) email, 2.) text AND 3.) send me a typed letter to my home about my future appt they were canceling and the return of my balance as if I am being canceled a front row seat with the Pope & not being given the favor of no longer having to frequent some dodgy medspa. I guess some people (rando nobodies who have gotten in over their heads with expanding their business) just have to do things in triplicate w/o addressing the real reason they're angry to make themselves feel vindicated. Ok divas: if you are holding onto someone's money she prepaid give it back to her when she no longer wishes to do business with you and your passive aggressive tendencies can remain in the dark & reviews would not expose you. The nerve they had to act like it was all their idea in the first place to refund me my money and cancel my appointments, using such emphatic language to boot LOL keep the letters coming. Next are you going to get a hot air balloon in front of my house telling me my appointments are canceled? A message in a bottle by way of Lake Erie? ‍ Smoke signals? Bc you have exhausted the known communications technologies of Western civilization. The Trouvé experience: getting hit with ridiculous fees out of nowhere (& have them double!) and then when you're puzzled about it get told they are suddenly enforcing policies that have been dormant for the entirety of the business. Ask to have your cash balance returned and future appts cancelled & they refuse & then have them abruptly change their mind be they rewrite policies to favor their interests and not the consumer. Have invasive procedures performed by estheticians not RN's. Expose them and watch them throw a hissy fit but in person experience profound cognitive dissonance when they "heyyyyy bestie!" you (ie empty playacting devoid of sincerity.) A medspa sells something unusually dependent on trust, reputation and atmosphere. Prospective clients are wondering, Are these people competent? Will they treat me well? Is this place worth the premium for expensive elective treatments? Answer: RUN! Avoid these mercenary snakes!

A Great Doctor ! ! ! I have used his services for over 20 years and he has been absolutely…read moreawesome every visit.

Dr. Baud is truly a great doctor, and then some! He is very professional, kind, and knowledgeable,…read moreand takes the time to talk with you and explain his diagnoses and procedures. We've been going to him for well over a decade now, and wouldn't go to anyone else. He and his wonderful staff are a credit to the profession.

I've been to see Dr. Dauod and her wonderful staff several times now. This time Mom (81) came too…read more And even though she is STILL complaining that her finger hurts, she repeatedly said how nice everyone was. And since she can be really crabby, that's quite a compliment.

Glo Dermatology is the best office you can go to for your dermatology problems. May it be normal…read moreproblems to cosmetic procedures DR Daoud is very gentle and knowledgeable. She will talk with you informatively and let you know what you need. The staff is top notch also they make you feel relaxed and comfortable. I left there feeling so good I recommend Glo Dermatology very highly. Please give the office a call and they will get you an appointment as soon as possible.

Had a very good appointment at the clinic today. Was seen right away and had the doctors attention…read morethe entire time. It was great! The staff was super friendly and the office was clean. The veiw while I waited was incredible! The only down side was again the parking situation. I had to use valet and had to wait almost 25 minutes for them to get me my car. Other then that it was a good visit. Had to go to the lab and that was fast and ibwas in and out in 10 minutes. The whole visit was great.

Dermatology ha to be absolutely the WORST department of the Cleveland clinic. To get an…read moreappointment you have to wait 6 months! And when you go to your appointment, at the main campus (Crile building A-60) the line to check in was all the way to the elevators! 3 people behind the check in area (2 people were not there). One woman had a pink sign saying "She wasn't working". The people checking in didn't acknowledge anyone, nor did they hurry. They chatted amongst themselves. There were papers, trash, empty cups on the floor. One woman who works at a the clinic was shocked! Said "my administrator would die, if our department was like this!" The wait line at 2:15 to "check in" was 25 minutes, I would recommend people to go to ANY other dermatology department. Dr. Congreve should schedule an appointment and go check it out,

I am African american with dark skin. I had the affirm laser treatment done on my face and the…read moreresults are great! The affirm laser improved my skin textured and has helped to even out my skin tone so I do not have to wear as much make-up. I no longer have to wear foundation, just a little press powder and that's it!! I had laser hair removal done on my face and after the first treatment the hair stopped growing immediately. I had all 10 laser hair treatments done and very little hair has grown back and the hair that has grown back is extremely fine and can barely be seen. The staff is very nice & professional also.

You arrive to a very clean,light and organized environment that is running efficiently…read more The front desk is welcoming accommodating and competent. You get the feeling immediately that they like their job and are treated well there. This office aims to run on time and not have patients waiting. They do that very well. Once in the room for my procedure, feeling vulnerable bc only partially clothed. MA Jasmine did an impeccable job of assisting me through that process. She was confident, kind and an excellent communicator and probably the reason why I am writing this review today. When Dr. Haber came in. It was go time. We were all prepped and ready and knew exactly what was happening next. He was like the rest of the crew. All the aforementioned things. His communication was direct. He was professional, and ON TIME. He took care of me and I felt immediate relief. I would recommend this Dr and office 10/10.

Great experiences with Dr. Roman for facial and toxin. She is kind, thorough and helps me…read moreunderstand the options/treatments. Will be returning.

From the owner: Specializing in: - Medical Spas…read more- Physicians & Surgeons, Dermatology

If you say something their office manager doesn't like while your on the phone she will put you on…read morehold until the store closes and she doesn't have to talk to you anymore. She left me on hold for 25 minute until after closing time and I finally gave up.

Dr. Delost is a highly competent, conscientious, and benevolent physician. I have been seeing him…read morefor just about a year now and have nothing but good things to say about him and the team he leads. Thank you for everything you do!