Dr. Parry and his staff are the best! My mom and sister go to him frequently and he has always…read morebeen so kind and helpful. He is really passionate about his work and treats his clients with the best care possible. He was located at a different office previously and when he left we had to follow him because he is that good! My mom and sister are always saying how amazing he and his staff are. He even has a little puppy at the office, named Stewie! Stewie loves to greet everyone and make everyone feel comfortable and welcome. Thank you Dr. Parry and Staff!

I went in to talk about getting one of the laser treatments for my face and neck. Dr Parry…read moresuggested I should do the Morpheus 8 instead. He gave me an offer that was 3 Morpheus 8 treatments, face and neck, plus included a free cool peel as my last treatment. My first impression of Dr Parry was he was a caring man and cared for his patients. And the girl working for him was such a sweetheart. I made later appointments because I work. 1st visit, I went in and the girl, (I believe her name is Katie, very sweet), put numbing cream on my face and neck. I had to constantly remind Dr Parry that my neck was included. They came and got me and put me in the procedure room. Dr Parry came in, I was excited. Every visit he seemed rushed. Seemed like he took his frustrations of his day on my face/skin. I knew he was going to be aggressive, he mentioned it. But it felt like he was trying to put that machine through my bones. Thank God for the nerve block. This was extreme. When He was done with my face, I had to remind him I paid for my neck. He rushed my neck. The end of my first treatment I felt frustrated. 2nd treatment, I went in, later appointment. The last one of the day. She numbed my face. He did the nerve block shot, left and came back. Then he starts talking to his assistant Katie and me about one of his clients that came in earlier that day all glammed up and he didn't recognize her, she got offended/upset because he didn't know who she was. He told us that because she thought she was beautiful he was supposed to know her. Talk about awkward. After the first visit I really wasn't excited about going in and getting anymore done. And now this second visit was worse, totally something a professional doctor shouldn't be talking about in front of or with other clients. He did my face and was very aggressive on spots I didn't think he should have been on and gentle on spots that he should have been a little more aggressive on. It seemed like his aggressiveness was pinned up frustration these visits were definitely not what or how you think a person in his position should handle procedures or shop talk. Again, he forgot my neck. I shouldn't have to remind a doctor what I paid for. He should know before he walks in that procedure room door!!! After 2 months I kept looking at my face and it seemed like my eyes, cheeks and neck were looking worse. But the reviews say it takes a few months for this procedure to be noticeable on your skin. So, I waited. I wasn't the smiling bubbly self I usually am. I was just like going through the motions. The only thing I genuinely was happy to see in that office was Katie. 3rd visit, a different girl took me into the procedure room. She told me she didn't need to numb me that day. I asked her why. She said I didn't need it. I told her this was my third M8 procedure and they have numbed and gave me shots on everyone thus far. She left and Katie came in apologizing, she numbed my face. He came in gave me the nerve shots and left. Dr Parry and the other girl came in to do the procedure, which he came in sooner this time than any of the other times after the shots. They came in and immediately started talking about ordering things for his office and what they were low on. She had a pad sitting down taking notes, which was fine with me as long as he's paying attention. As he's talking about the stuff he needs, he starts using words like shit and damn, which again is fine BUT they were doing a procedure on a patient. I thought to myself, "Here we go again, just get through this and one more and I never have to come back". As he's doing my face he's repeating one area and not doing overall face. I'm laying there and pretty much can feel the burning because the shots didn't go into effect full force yet. He did one strip down the left side of my neck and that's all he did to my neck and stopped. I was so frustrated by this visit, I actually got teary eyed and thought I was going to cry. My final appointment, the cool peel. I was more excited hoping that would help my skin bounce back from the torture of the last 3 months. I went in, it was over quicker than me walking up into the office from my car. The only time I saw Dr Parry smile was in the beginning when he was doing my consultation. Maybe I caught him on a good day. I just know I will never go back to him. I waited to do this review months later because everywhere I read about this procedure said it takes time and months for the results to become visible. Well six months later and my face and neck look worse. Loose cheek/neck skin. I wish I would have done the laser. I'm sure that would have been much better on my face and neck instead of the pushing down on my skin stretching it. I have never been so disappointed. I do know that my overall experience, I think he did more harm to my skin than anything. Very frustrating experience.

Dr Eric is the BEST. The office staff is excellent, the experience with the doctor is always very…read moregood!

New patients can fill out their forms prior to arriving. Helpful to know you enter through the…read moreEast Physician Entrance. Friendly, warm, and patient reception desk. Clean facility. Medical staff were knowledgeable, explained what they were doing, and answered questions. Overall good experience.

Dr. D is a nice man but I would never go there again. I had a consult with him for a deep plane…read morefacelift. He recommended his "weekend lift" despite the fact that I'd already had a mini facelift 7 years prior. I ended up looking just about identical to what I did prior to the operation. I was also told a necklift was included, yet there was NO difference in my neck at all (before and after pictures speak for themselves). Also, there's certain things a patient should be doing/avoiding 2 weeks prior to surgery. No one contacted me to give me any directions on stopping ibuprofen,etc. I had to call them and ask. I also found them to be friendly until the surgery is over. You then become a number. For 12,000 I was ripped off. Of course when I brought him my concerns I was told it would get better over time...it did not. I was then gaslit and told it looked fine. Really?. Saw another surgeon who said Dr. D should've known that I was a candidate for a deep plane, not his weekend lift. But then, it's all about the money, right?! PLEASE go elsewhere...I wish someone would've told warned me :/

DO NOT WASTE YOUR MONEY HERE. DO NOT BELIEVE THE FAKE REVIEWS BY STAFF AND FAMILY MEMBERS…read more I had a Xeomin injection here and it was the most horrible experience. It was only my 3rd time getting a botox/Xeomin injection ever. The first couple of times i had botox from different facilities it was great but for some unfortunate reason Google brought me for my 3rd session and the nurse who injected me either didn't know the proper anatomical landmarks or she simply over diluted the product to save more products which a lot of med spas do. I had to go back after two weeks because the injection didn't work and even after the second session to correct what didn't work the first time, sadly it still failed and did nothing. I was so frustrated and flabbergasted, i dont know if the nurse just inject a fake Xeomin on me or just plain old Normal Saline. Anyways, i went to another facility to correct the issue and it worked so i know there's something weong the nurse did to me. What a tragic and sad situation. I'm pretty sure they'll also dilute the fillers so they could save the products. I highly recommend you take your business elsewhere. This place is a corrupt.

I was just there this morning. It was quick (other than the hour I had to wait which is normal and…read morecustomary for the liquid I had to drink, which is required to settle in for the imaging scan) I was done in ten minutes, tops. I highly recommend them as they are courteous and professional.

Worst place ever to go for imaging. I highly do NOT recommend this place. The receptionist was rude…read moreto anyone who walked in, she was yelling at patients on the phone and everyone in the waiting room had to listen to her be rude to others in the office/on the phone. Unprofessional. In addition, the wait time to get an X-ray was an hour when there were only two others waiting to get an X-ray and I was there before them. Unbelievable experience and will not ever come back here.

The physicians, if you can get in to see one, are terrific. However, the University Hospital system…read morehas turned out to be bureaucracy at its worst. First, their front desk staff are rude and overzealous. If you are ill, you can be expected to wait 2 months for the next available appointment or go to an urgent care, when your physician might have squeezed you in. The scheduling only seems to allow for well-patient visits. This may be because UH requires that each visit last only for 15 minutes, putting pressure on physicians to be caring, accurate, and able to diagnose and treat every single thing in 15 minutes. This is not the fault of the practitioners, but rather the system. And is reflected in UH's low abysmal ratings. But really, the front desk staff is reliably awful at this location.

They are always quick to respond and very sweet! I have a lot of health conditions and they help me…read morewonderfully!

I had a consult today with Stacey, and I enjoyed everything about the experience! The building…read moreitself is gorgeous and all of the staff are so friendly. Stacey was amazing, and I loved how she let me chat away all of my skin issues and what I'm hoping to accomplish with her. She was very informative and helpful. I can't wait to return to Stacey!

Trouvé keeps claiming I have cancelled multiple appointments going back years. But those…read morecancellations weren't apparently intolerable enough to end the relationship when they occurred. In reality they are peeved that I posted my honest online review. Years ago when they were in a nondescript office complex, they did not enforce their cancellation policy. Over nearly a decade I cancelled 3 appts (they were petty enough to comb their records & check) and that is only because I was genuinely sick. If I had to pay fees for these missed appts I never would have continued services here & definitely would not have pre-paid thousands in cash for 6 microneedling treatments in 2026. They do not do anything special in comparison to other medspas and the only reason I kept going here is to not get hit with surprise rules (like this newfound enthusiasm for previously unenforced policies). They recently moved to a new building which now they apparently have to pay out the wazoo for and suddenly they are enforcing anything & everything to wring you dry. They also see fit to arbitrarily double these fees whenever they feel like it from $75 to $150 w/ no rhyme or reason. Do not believe the sweet as pie "girl how you doin" jazz. They are 2-faced mean girl bullies to the core. They finally canceled my upcoming appointment and have agreed to refund me my remaining balance, which I asked for 3 months ago bc I do not feel comfortable with these people. At that time they refused to refund me bc it was against their "policy." Well what do you know another policy has changed overnight!! Another Trouvé sleight of hand. There will be many of those.Half of my sessions were also performed by non-RN's for procedures that are not just surface level peels but more invasive like microneedling. This is certainly not anything I have encountered at other med spas at this price point. Here's where it gets good : They had the nerve to: 1.) email, 2.) text AND 3.) send me a typed letter to my home about my future appt they were canceling and the return of my balance as if I am being canceled a front row seat with the Pope & not being given the favor of no longer having to frequent some dodgy medspa. I guess some people (rando nobodies who have gotten in over their heads with expanding their business) just have to do things in triplicate w/o addressing the real reason they're angry to make themselves feel vindicated. Ok divas: if you are holding onto someone's money she prepaid give it back to her when she no longer wishes to do business with you and your passive aggressive tendencies can remain in the dark & reviews would not expose you. The nerve they had to act like it was all their idea in the first place to refund me my money and cancel my appointments, using such emphatic language to boot LOL keep the letters coming. Next are you going to get a hot air balloon in front of my house telling me my appointments are canceled? A message in a bottle by way of Lake Erie? ‍ Smoke signals? Bc you have exhausted the known communications technologies of Western civilization. The Trouvé experience: getting hit with ridiculous fees out of nowhere (& have them double!) and then when you're puzzled about it get told they are suddenly enforcing policies that have been dormant for the entirety of the business. Ask to have your cash balance returned and future appts cancelled & they refuse & then have them abruptly change their mind be they rewrite policies to favor their interests and not the consumer. Have invasive procedures performed by estheticians not RN's. Expose them and watch them throw a hissy fit but in person experience profound cognitive dissonance when they "heyyyyy bestie!" you (ie empty playacting devoid of sincerity.) A medspa sells something unusually dependent on trust, reputation and atmosphere. Prospective clients are wondering, Are these people competent? Will they treat me well? Is this place worth the premium for expensive elective treatments? Answer: RUN! Avoid these mercenary snakes!

Amazing staff! They really care about your goals and help reach them…read more They give you a lot of options and explain everything thoroughly. They answer any concerns. So helpful to pick the best program to follow that meets your needs and with their encouragement to reach your goals.

I felt at ease going and talking to the nurse about what I wanted. Feel supported reaching my…read moregoals. Comfortable atmosphere, zen.