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Network Radiology

3.7 (6 reviews)
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Advantage Diagnostics - Waiting area

Advantage Diagnostics

(7 reviews)

I just got off the phone, trying to schedule a follow-up appointment and the person I spoke to was…read moreone of the rudest individuals that I have ever had the displeasure of interacting with. I was explaining the nature of my doctor's order and instead of actually listening to me, she was lecturing me in the most condescending tone she could muster. When I could finally get a word in edgewise, she responded with, "then why can't you just do what you did before?" Ridiculous. There are many other offices in the area, go elsewhere. My first appointment went smoothly and the technician was kind and compassionate. They need a new person working the phones who can reflect the level of service offered here. Unfortunately, I refuse to be disrespected like that and will not be returning.

I took my wife to the Beachwood, OH Advantage Diagnostics facility for an ABD/PELV CT scan W/O…read moreContrast, for hematuria and specifically to rule out kidney stones. Being certified in CT and having worked in radiology for over 15 years, I knew what she should expect during her visit. Therefore, I advised my wife ahead of time to be certain to reiterate to the CT tech prior to the scan that she was there for a "kidney stone protocol", which she did. A kidney stone protocol calls for especially thin spiral CT slices in the range of 1.0-2.0mm, which is according to industry standards. The thinner slices permit the detection of smaller stones/calculi that might otherwise go undetected with the standard 5mm slices. Unfortunately, the CT Tech was very impersonal, didn't explain anything to my wife beforehand and simply went through the motions to get the job done. There were no patients in the waiting room at the time - no rush - zero pressure - no excuses. Once home, I reviewed the images on the provided disc and discovered that the scan was performed utilizing 5mm thick slices. I contacted the office and spoke with the CT Tech who insisted that the axial images were indeed performed at 2.0mm. Thinking perhaps I misread a series on the disc, I re-reviewed all of the images and confirmed that the axial images were indeed performed at 5.0mm thickness and not with 2.0mm slices as I was being told. I then called the CT Tech again, who, stating that she was currently looking over the images, assured me that the images were performed at 3.0mm thickness. I said, no, I'm looking at the images as well and they were performed at 5.0mm. She then conceded that yes, the images were at 5.0mm. ??? When I asked why she told me previously that the axial slices were performed at 2.0mm, she said, no, we do them at 5.0mm. So, I was first told the scan was performed using 2.0mm slices, then 3.0mm, then finally the truth at 5.0mm. To make matters worse, prior to our appointment I asked what the price would be for this particular CT scan with direct payment not using insurance. The cost was very reasonable. However, to reduce the out-of-pocket cost even further, we asked that they submit the claim through our insurance provider instead. Weeks later, we receive a bill in the mail from Advantage Diagnostics that reflected only minimal savings on our behalf. Interestingly, however, they billed and received over five (5) times the initial direct pay quote from our insurance provider. In the end, we thought that we had discovered a reasonably priced imaging facility that we could rely on for our diagnostic imaging needs as an alternative to the larger institutions. On one hand, the schedulers were terrific and very helpful in orchestrating things with the doctor and the insurance company in the process of establishing the appointment. The CT Tech, on the other hand, showed incompetence, questionable integrity and a gross lack of concern for the patient and the patient's diagnosis. Add to that the gross overcharge to our insurance provider and it goes without saying that there is no "Advantage" to the services provided by this company. Needless to say, we will not be back.

DexaFit

DexaFit

(1 review)

I completed a DEXA scan, VO2 max test, and RMR assessment for the first time to establish the…read morebaseline. The test results were extremely valuable, and I am using them to track progress to reach my goals while working with personal trainer and nutritionist. The results with explanation are printed and can be e-mailed electronically to you, plus you get access to the free app where your data is saved (I posted some of the print outs) I also purchased a $50 add-on for a 15-minute consultation to review the results in detail. Unfortunately, this discussion lasted only 5 minutes, and the provider simply read a few values from the printout without offering any meaningful interpretation or guidance. There was no effort to connect the numbers to lifestyle factors or actionable recommendations. The only recommendation to gain 6 pounds of lean mass turned out to be incorrect--after reviewing the data myself, the target recommendation had 3 pounds. I gathered more insights by simply reading printed explanations. I would not recommend this add on, there is absolutely no value, unless someone is not able to read English, even then it's pretty pricey option for 5 minutes of reading, and potentially inaccurate reading. DEXA scan was very insightful (takes only 6 minutes) and RMR is helpful in understanding your body function. I was disappointed with the VO2 max test experience. Unfortunately, the professional administering the test did not provide adequate instructions or set expectations before starting. I was not informed about the structure or duration of the test, what kind of effort would be expected from me, or whether there were specific metrics to monitor on the screen which was placed in front of me. During the test--there was no communication, guidance, or encouragement. It felt like running in silence, without any idea of what I was supposed to be working toward or when the test would end. When I began struggling and asked how much longer it would continue, the response was vague ("whenever"). No clear confirmation was given as to whether I had completed the test properly or reached the intended VO2 max target. Having mask on and running made is extremely difficult to have conversation and getting one-word answers which did not provide any clarity. Additionally, no alternative equipment options were offered before the test. The provider said she assumed I was a runner, which I am not, and I was not told that the VO2 test could have been conducted using a cycling machine or another method more suited to my abilities. If I had been informed of my choices and the test requirements ahead of time, I could have selected a format that would yield more accurate and useful results.

From the owner: At DexaFit Cleveland, you can expect to experience unparalleled insights into your health with…read moreprecision-driven DEXA scans, VO2 Max evaluations, RMR measurements, and AI-enhanced diagnostics, all aimed at transforming your well-being. Our team will help explain the results and give recommendations on when to re-book in order to track progress in alignment with your goals. Whether you're trying to lose body fat, gain lean mass, build your bone density, or you're just wanting to be a little more informed about your health in relation to longevity, we are here to provide the most accurate measurement of body composition currently on the market. The other tests measure metabolic function (RMR) and cardiovascular stamina (VO2) for further understanding of how your body is operating. Stay fit, Cleveland!

Network Radiology - radiologists - Updated May 2026

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