I just got off the phone, trying to schedule a follow-up appointment and the person I spoke to was…read moreone of the rudest individuals that I have ever had the displeasure of interacting with. I was explaining the nature of my doctor's order and instead of actually listening to me, she was lecturing me in the most condescending tone she could muster. When I could finally get a word in edgewise, she responded with, "then why can't you just do what you did before?" Ridiculous. There are many other offices in the area, go elsewhere. My first appointment went smoothly and the technician was kind and compassionate. They need a new person working the phones who can reflect the level of service offered here. Unfortunately, I refuse to be disrespected like that and will not be returning.

I took my wife to the Beachwood, OH Advantage Diagnostics facility for an ABD/PELV CT scan W/O…read moreContrast, for hematuria and specifically to rule out kidney stones. Being certified in CT and having worked in radiology for over 15 years, I knew what she should expect during her visit. Therefore, I advised my wife ahead of time to be certain to reiterate to the CT tech prior to the scan that she was there for a "kidney stone protocol", which she did. A kidney stone protocol calls for especially thin spiral CT slices in the range of 1.0-2.0mm, which is according to industry standards. The thinner slices permit the detection of smaller stones/calculi that might otherwise go undetected with the standard 5mm slices. Unfortunately, the CT Tech was very impersonal, didn't explain anything to my wife beforehand and simply went through the motions to get the job done. There were no patients in the waiting room at the time - no rush - zero pressure - no excuses. Once home, I reviewed the images on the provided disc and discovered that the scan was performed utilizing 5mm thick slices. I contacted the office and spoke with the CT Tech who insisted that the axial images were indeed performed at 2.0mm. Thinking perhaps I misread a series on the disc, I re-reviewed all of the images and confirmed that the axial images were indeed performed at 5.0mm thickness and not with 2.0mm slices as I was being told. I then called the CT Tech again, who, stating that she was currently looking over the images, assured me that the images were performed at 3.0mm thickness. I said, no, I'm looking at the images as well and they were performed at 5.0mm. She then conceded that yes, the images were at 5.0mm. ??? When I asked why she told me previously that the axial slices were performed at 2.0mm, she said, no, we do them at 5.0mm. So, I was first told the scan was performed using 2.0mm slices, then 3.0mm, then finally the truth at 5.0mm. To make matters worse, prior to our appointment I asked what the price would be for this particular CT scan with direct payment not using insurance. The cost was very reasonable. However, to reduce the out-of-pocket cost even further, we asked that they submit the claim through our insurance provider instead. Weeks later, we receive a bill in the mail from Advantage Diagnostics that reflected only minimal savings on our behalf. Interestingly, however, they billed and received over five (5) times the initial direct pay quote from our insurance provider. In the end, we thought that we had discovered a reasonably priced imaging facility that we could rely on for our diagnostic imaging needs as an alternative to the larger institutions. On one hand, the schedulers were terrific and very helpful in orchestrating things with the doctor and the insurance company in the process of establishing the appointment. The CT Tech, on the other hand, showed incompetence, questionable integrity and a gross lack of concern for the patient and the patient's diagnosis. Add to that the gross overcharge to our insurance provider and it goes without saying that there is no "Advantage" to the services provided by this company. Needless to say, we will not be back.

The staff were wonderful The ladies who greet you and sign you in were helpful and kind. The tech…read morewho did MRI went to extra trouble to make sure I was comfortable. And the Dr and myself had the results in less than 24 hrs. This is for the one on High St in Columbus Ohio

Learned my lesson! I do not just go anywhere anymore for a CT Scan, MRI or X-RAYS, I shop around…read more The hospital quoted me around $1400 for an MRI after calling my insurance they stated that Advantage Diagnostics is only around $400 - $450. Ok so I'd rather that my deductible is applied to the lesser amount. I've also had X-Rays done that have been a fraction of the cost I would have paid in a hospital. They have an open MRI for those that need this type of machine due to phobias. I think that this MRI might have been the most thorough that I ever had. The test I had was 45 minutes without contrast. The last 15 minutes I was injected the contrast and I did not feel it. I think the technicians name is MaryAnn, she had angel hands. Tip: If you have any past MRI's done take them in so that they have something to compare it to. Remove all jewelry, stay still so that the images are clear, make sure you use the restroom beforehand. Make sure you let them know how thankful you are that they are their to help you.

I was just there this morning. It was quick (other than the hour I had to wait which is normal and…read morecustomary for the liquid I had to drink, which is required to settle in for the imaging scan) I was done in ten minutes, tops. I highly recommend them as they are courteous and professional.

Worst place ever to go for imaging. I highly do NOT recommend this place. The receptionist was rude…read moreto anyone who walked in, she was yelling at patients on the phone and everyone in the waiting room had to listen to her be rude to others in the office/on the phone. Unprofessional. In addition, the wait time to get an X-ray was an hour when there were only two others waiting to get an X-ray and I was there before them. Unbelievable experience and will not ever come back here.

Very friendly and helpful staff. They got me in quickly to see the doctor. Dr Maryann took her time…read moreand asked a lot of questions before she gave me her conclusion. She also gave me options on its treatment. I highly recommend the Mayfield Health Express Urgent Care. I'll be back, the next time I need them.

Fantastic staff! The doctors/PAs here are just so personable and friendly. Even with a full waiting…read moreroom, at the end of the day, they are still patient and kind. I've never felt like a number when being seen here. We've visited several times in the past year as we are a family of 4 and have gotten a same day or next day appointment each time. So grateful to have this place nearby, highly recommend!

I went here for an MRI at the requested of a chiropractor after a car accident. Very easy to find…read more When I got there, I was informed ed that it would an hour before she got to me because they were running behind. There was only one other person there and they were being scanned. That was my reason for not giving them 5 stars. The place is very clean and the ladies are nice. I like the open MRI because I don't like. Eing closed up in tha round machine. Since I was having the MRI on my neck, I had to be all the way in the machine. Some nice music was playing and I kept dosing off. Once started, i was only in there for about 20 minutes and then it was over. I waited maybe 5 minutes and she handed me the disc of my scans. Very good experience outside of the long wait.

I have been here multiple times and the staff and technicians have always been great. I have had…read moreMRI's at every hospital system in Cleveland except for Metro , I have no fear of confined spaces or being enclosed in a machine , I prefer using Open Sided MRI because the staff listens , I have never waited longer than filling out the paperwork on any scheduled visit , and unlike the Cleveland Clinic , the ordering physicians orders have never been disregarded changed by some lazy idiot who has injected me with dye and then , because they were having a bad day , or decided they knew much more than the orthopedic surgeon who ordered the scan , ignored the doctors orders and instead of the complete body bone scan ordered , decided to just scan one hip. I would recommend Open Sided MRI to anyone over the monopolized hospital systems we have no choice but to deal with in Northeast Ohio.

First and last time I go to that place. The person that was to do my blood work was really rude to…read moreme when asking me my Name date of birthday to start the test. She has an attitude since my check in. I left without my test and never going to comeback to that place.

This is a busy place! Its very colorful and modern rather than stuffy and Doctory…read more Be prepared for a slight wait. Results came in less than a day.

Good Care, Clean facility and professional. They greet you at the door.. without a attituderead more

Wow, just WOW! Did my dad just have shoulder surgery at a medical center or the Hilton hotel? VIP…read moreand 5 star service since we walked through the door and to my dad getting discharged. I must admit, my expectations were low since I saw this was apart of Lake Health system and you don't hear a lot about them. Dr. Gobezie is an angel sent from the heavens above. Such a down to earth person with a loving and giving heart. I wish all doctors were just like him. HA im dreaming in LA LA land for that. but seriously, DR. Gobezie is a role model for the ideal doctor in a perfect world. He is amazing. This is a newly built building on the corner of Chagrin and Richmond Rd. Super close to the Interstate 271 Beachwood exit. This building has only been up and running for a few months so everything is super new and beautiful! Everything is top of the line. Comfy chairs with big screen tvs and outlet stands near the seats for charging stations in the waiting area. They have a coffee shop near the registration desk when you first walk in with great coffee, light bites from Presti's bakery and oatmeal cups!. I had one of the seasonal lattes, Maple! holy yum. Seriously one of the best Ive had. I drank it so fast. Alittle expensive but it was a 20 oz for 5$+ but so good. All proceeds go to charity! again DR. Gobezie is an amazing man with an amazing heart. Staff is so wonderful! Everyone from the custodians, receptionists, nursing assistants, nurses, physical therapist, respiratory therapist, and doctors. Everyone was amazing. Upon walking in, my father and I were greeted by the receptionists, checked in quickly and my father was taken back. I had to leave for an appointment but my phone number was taken for any updates while I was gone. I dropped him off at 8:30 and I returned around 11:15. I was walked over to a tv screen on the wall which showed each patient (not by name but by a code). My father was pointed out and it showed him still in the operating room. His surgery was scheduled till 11:30. It listed the PACU, Operating room, and Post Op room and had a checkmark on each place he would be at so you know where he is at all times. About an hour later, I was directed to a conference room where Dr. Goebezie talks to you by Skype or some sort. There you can talk to him directly from the operating area. Ask any questions. He is such an easy going and knowledgeable guy. He let me know how the surgery went and what he did. About an hour after that, I was able to go up to my fathers room and see him (escorted by another wonderful receptionist). My father had to stay overnight due to medicare, but he was feeling so great, he could of left that day. He was in minimal pain. He didn't even receive a nerve block (he declined it) and didn't even take the Percocet he was prescribed, only Tylenol. He said he felt so much better than the pain he was in pre-op. His room was huge! With a big screen tv. Big bed with lots of buttons and technology. Spacious bathroom, reclining chair and a sofa that turns into a bed if I wanted to stay. On the unit there is a refreshment area which I was given permission to help myself. They had a fridge stocked with different soda drinks, juice, milk, pudding, and jello. Freezer with ice cream cups and popsicles. Also saltine crackers, graham crackers, and Loorna Doones (my dad's favorite). When my father first came to the room, they were out of graham crackers. The nursing assistant went on a mission to find more and came back with a handful of them for my father. The nurse also came back with 3 packages of Loorna Doones. My dad was in heaven to say the least. It meant the world to him and myself. A physical therapist and Respiratory therapist came in to talk to him. They were both wonderful and so informative. Other places they come in and drop off a piece of paper or the breathing spirometer and leave. Here they went in great detail and even I learned a lot while listening. The physical therapist drew a picture on the board to show us what type of operation the doctor did (an implant he created personally). Wow! The respiratory therapist went into great detail why its very important to take deep breaths to prevent pneumonia and to use the breathing spirometer frequently. In my dad's case, he used it during commercial breaks. :) His menu was amazing as well! he could order any time he wanted. There are no set meal times just when you please. I urged him to order something so he ordered a turkey sandwhich which he said was great. For dinner, he ordered the filet and said it was fantastic! I wish I got a picture of it. He was scheduled to leave the next day but I think he would of been willing to stay longer at that point. He said he ordered an omlette in the morning and that it was huge! I cant express how much I appreciate Dr. Gobezie and his staff for taking such great care of my father. From the bottom of my heart, I thank you all! Highly recommend!