Went to my primary care physician this morning at 7:00. She said that I needed a TDAP booster update. I called Tigard Rite Aid to ensure that they were "in network" for my insurance. The Pharmacy manager couldn't say but said that he would check when I was in the store. I then asked to make an appointment for a TDAP immunization and was told that I MUST make appointments online.
I went online to make my TDAP immunization appointment and found that the soonest appointment was for 2:20. I filled out the copious forms to identify that I wanted a TDAP immunization, I have not had previous adverse reactions to immunizations, I have no applicable allergies, I do not have covid, I have no relevant comorbidities, and that I selected the 2:20 appointment timeslot. The website response was to display a page that allowed me to refill prescription medication. What? I couldn't tell whether the appointment that I selected was booked. So I looked for a link that I could check my outstanding scheduled appointments. There wasn't one. So, I tried to reenter the appointment information and found that the 2:20 appointment was no longer available. This made me hopeful that the appointment was actually scheduled.
I arrived at Tigard Rite Aid at 2:10 and went inside to avoid being late for my appointment. There was no signage that directed me to an appointment line. Just prescription pickup or prescription drop off. Both lines were very long. I chose the prescription drop off line and, at 2:20, approached the attendant letting her know that I was present for my 2:20 appointment. Her response was to admonish me for being in the wrong line. What? How was I supposed to know? I then got in line at the prescription pickup window, which also had a very long line. After waiting 10 minutes, I approached the attendant and let him know that I was present for my 2:10 appointment. His response was to let me know that he was helping another customer. So I waited. Again. When it was my turn, the attendant asked me for my appointment confirmation. I explained that I was not given one and that I had spoken to the pharmacy manager and was 1) directed to the website to make an appointment, 2) I filled out all of the information and answered all of the questions, 3) I selected the 2:20 timeslot but was met with a prescription request form instead of confirming my appointment, and 4) there is no link for confirming one's outstanding appointments. The attendant curtly told me that I did not have an appointment.
I then asked if there were any appointments remaining for today and was told that there were no appointments scheduled for the day. So I asked to speak to the Pharmacy manager who asked me to fill out all the forms that I previously completed and he would "try" to fit me in.
When I tried to speak with the store manager, I had to wait another 10 minutes and when she arrived, I tried to explain what I endured but let slip a swear word. This woman then chose to dismiss all that I said and reprimand me for swearing at her and told me that she could not help me. Then I began to swear. Her response was to ban me from the Tigard Rite Aid. My thought was that she must be daft to think that I am even interested in giving my business to Rite Aid again. Which I am not.
DO NOT DO BUSINESS WITH RITE AID AS THEY DO NOT CARE ABOUT CUSTOMER SERVICE. THEY ARE UNHELPFUL, EXPENSIVE AND INEPT. read more
