I've been coming here for over a year. Never any issues, have always had a quick in & out. Now moving to the area, this is (well, it WAS) my go-to gas stop. Sometimes I'd pop in for a coffee, or a lil' munchie or two. Surprise one of my guy's kids with a KitKat, toss in aTwix for me. I like the crunch of the Whatchacallit, but nothing beats a bag of Reese's pieces, however, I digress.
I started to notice a few months back, my regular attendants, who I enjoy tipping, weren't around anymore, the workers that were there were always huddled by the trash cans, smoking cigarettes ignoring cars. Often there is a guy there, in a security uniform, who is just sitting and smoking. I also started to see a lot more of 'Matt'. The thin heavily tattooed man who wears glasses. He's fairly fast, but no customer service. No hello, please or thank you's. No window washing or even asking how my day is. When he takes my Safeway number, he's quick to shout "Hold On! Did I say I was ready?!" or to kinda shove the card back in my hand. He used to take the cash if it was exact, but now he won't do it.
The final straw was Sunday 10/30/16.
I was on my way out of town to visit out of state family. It was raining, it was early, and I needed to get air. I pulled up and as usual saw the guys smoking just outside the front door. I wanted to use the air before gas, because it's way back at the entrance, and I wasn't sure how I'd loop back to get air, then turn around again to leave through the exit. It's not a small station, but it's sort of a one way set up, especially if it's full. It wasn't fully crowded, but there were some early morning riders filling up at 5 stations. Matt stood by a van gas tank, I asked if I could ask him a quick question. Look, I was being a little lazy. I didn't want to walk in the rain to the front, ask them to turn on the air, only to walk back, use it in rain then walk BACK up again to pay cash for gas, even suited up. It was pouring. So, just under the awning, I asked Matt for help. He just stood there, stared at me. I walked a little closer, asked again nothing. Again. He then shouted back annoyed, "What is the question?" I knew he had heard me and not answered me. He just stood at the van looking right at me. I walked back to my car, seeing this wouldn't be an easy thing as intended, in the pouring rain to just ask him face to face, I sighed, smiled & said, "Dude. Could you hear me?" Replies, "Yes." Me, "I was waiting for you to answer me, I could have waited if you said too. I didn't mean to interrupt. Can you help me or not?" Boy. He didn't like that.
Matt, looked pissed. He walked away from the gal in the van, as she kept talking to him, and got pretty close to me and shouted in my face that he couldn't hear me. I said, "Hey, Matt. Please don't yell at me. Please don't get any closer to me. I asked if you were busy &you just stared at me, kept motioning to your ear like for me to ask more loudly. I apologize I didn't see you talking to someone else." He still didn't like it, because he actually lunged at me while YELLING, "You didn't ask me anything. You didn't see me working. I can't help you too. I can't do it all." I rolled my eyes and walked through the rain again, into the store. The guy "asst manager'' stood there watching the whole thing. I asked him, " Did you see that?" He says, " I saw the whole thing." I asked why he didn't come out to see what was wrong, he shrugged.
I took a deep ass breath. I asked him if I could pay cash for my gas first, even though I wasn't at a pump, get the air on and do it first. He said he needed a ticket. I asked, 'What ticket? I often pay cash. Ive never had to get a "ticket".Then this kid shrugged AGAIN. I'm livid by now and soaked. I've wasted almost 20 mins here. I walk back outside, now empty Chevron station, Matt is standing there smirking. I asked, "Dude. Why didn't you tell me I needed a ticket? I told you I was trying to avoid walking 4 times in the pouring rain before a 6hr roadtrip. I just want to use the air and pay for my cash at once. Why is that a problem?" Matt again, got up in my face, this time I grabbed my mace from the corner of my purse, actually afraid he was going to get closer to my personal space, he yelled how he tried to tell me that I'd need a ticket to pay for gas & it's not his job to worry about air for "a total bitch''. I looked at him up, down & told him he was a shitty person. I turned around, walked to my car, drove off.
I made a U,to hit up Chevron on the other side of TV Hwy, pulled in, crying, shaking, drenched & totally rethinking my mom's surprise birthday trip.
A nice young man walked up, My OLD attendant! asked if I was ok, listen to me explain what had just happened and said, "Yes, you're not the only one. Thats why I'm here now. You're good here, let's get you ready to see mom!" He then got my gas, helped me with the air AND handed me towels. THIS is where my family and I will stop from now on. TY read more