Cancel

    Open app

    Search

    Rite Aid Photos

    You might also consider

    Recommended Reviews - Rite Aid

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    3 years ago

    Business owner information

    Photo of Audrey B.

    Audrey B.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Rite Aid

    Walgreens

    Walgreens

    1.0
    (3 reviews)
    17.2 mi
    $$

    I went to our local Walgreens yesterday to pick up my mom's prescription at our only Walgreens…read morelocation in Bryan, OH. I have silver-white hair that I let grow out during the pandemic and I am in my early 50s. I went through to the drive-up window as I usually do to pick up my mom's prescriptions. The interactions have always been fine and the staff there have been nice. when I went to the drive-thru window, this lady with dark hair and glasses possibly in her 30s or possibly even early 40s waited on me. I could tell right away she seemed stressed like she didn't want to be there and she wasn't nice when I asked for my mom's prescription. As she was helping me her voice became lower and she mumbled the directions. I couldn't hear her and leaned in towards their glass window outside my car window telling her I couldn't hear her. I was not rude at all during the entire interaction. I worked customer service for years when I was younger from Radio Shack, to a pizza shop, to waitressing. So I try to be extra nice to anyone who waits on me because I know how difficult the public can be sometimes. She then repeated what she said before and literally screamed it at me. She could have just raised her voice and repeated what she said, but she screamed it at me. She was telling me to give me to sign a receipt through the slot. I went into shock because I have never been treated like that by anyone in customer service before. She glared at me as she screamed and was rude and dismissive as I left. I thanked her stupidly and was shocked not quite knowing how to handle it. I should have said something back with the way she was, but felt it would have only escalated the situation. I am giving this review because if she treated me that way, how is she treating actual seniors? That is pure and simple abuse and I am going to contact Walgreen's corporate and also possibly the BBB to also make a complaint. Seniors should not be treated that way or really anyone for that matter. This woman should not be working with the public.

    My friend went to get a script 30 min before closing. They told her "no, we close in 30min, you'll…read morehave to wait until Monday". If it weren't for my friend living almost an hour away from me, I would have been in that store in a quickness and filled it my dang self. *I'm still ptcb certified*

    Photos
    Walgreens
    Walgreens
    Walgreens

    See all

    CVS Pharmacy

    CVS Pharmacy

    2.8
    (5 reviews)
    17.5 mi
    $$

    I wanted to take a moment to recognize the gentleman working as a cashier around 5:45 p.m. on…read moreAugust 10th for an act of customer service and simple kindness that really stood out to me. While waiting in line to check out, I noticed that the customer in front of me spoke only Spanish and was having difficulty communicating with the cashier. The customer typed something into his phone, apparently using a translation app, and showed the English translation to the cashier. The cashier responded, "No, I'm sorry," and explained that they didn't have what the customer was asking about. From the look on the cashier's face, however, he seemed concerned that the customer might not have fully understood his answer. Rather than simply shaking his head, saying no, and moving on to the next customer, he pulled out his own phone, quickly typed his response into a translator, and showed the customer the answer in Spanish. That may seem like a small gesture, but it spoke volumes. As someone who also comes from another country, I understand all too well how frustrating and isolating it can be trying to communicate when you don't know the language. I really appreciated seeing this gentleman take the extra time to make sure he understood what the customer was asking and, just as importantly, that the customer understood his response. There are plenty of people who would have simply said "no," shrugged, and moved on. He didn't. He made sure the lines of communication stayed open and treated the customer with patience, dignity, and respect. Kudos to this gentleman. What I witnessed was not only excellent customer service, but also genuine human kindness. In a world where people are often in a hurry to get to the next person, those extra few moments mattered, and they certainly didn't go unnoticed.

    Would give it a zero. Sat in drive in widow for 20 min. Car in front left. Pulled up. Black…read morecurtain, no sign. Sat 20 minutes pushing call button with message the someone would come soon. Finally parked came inside to be told they closed drive up at 5 due to staffing. I was in line at 4:45! 4 cars in front of me got perscriptions. Terrible customer service by after 5 staff

    Photos
    CVS Pharmacy
    CVS Pharmacy
    CVS Pharmacy

    See all

    Rite Aid - drugstores - Updated August 2026

    Loading...
    Loading...
    Loading...