The customer service reps in the store are friendly; however the pharmacy service is terrible. I…read morecan't find a review site for just the pharmacy, so I am writing my review here. I waited 10 minutes on hold today. They are very short staffed and not very polite. I don't have many options because I have Kaiser insurance and they only allow certain pharmacies. Frustrating!

It's always a pleasure to shop here. They have the best assortment of candy anywhere. Their sale…read moreprices are good deals, and they are well stocked and clean. Every staff member I have talked to is kind and helpful. I'm very glad to have Bartells here in Arlington!

I love you, Arlington Pharmacy. Unfortunately I always spend way too much money when I go here. I…read moretry to walk out of the pharmacy and not go look at the gift side of the business because I know I'm gonna end up buying something. It's a great gift shop plus the clothes are very nice and she has some really good styles and selection. My husband has been trying to keep me out of there. There's a little bit of everything ..... clothes, gifts & many possibilities. Just be sure you have your credit card if you're going to go in here. I've been in California for the last few months and I'm looking forward to going back to Washington because of the beautiful weather plus the possibility of going to the Arlington Pharmacy and finding something great to wear. I think there's been a real dip in business since I've been gone. Can't wait to go back.

I guess I expected more than a 3 day turn around on a prescription my MD faxed in at 7am on Monday…read moremorning. Or, when you are told your Rx is ready, and go to pick it up and only get a partial fill because it was called in before the insurance authorized fill date. Or, when you have an appt. for your flu vaccine st 3pm, confirmed three times by the Pharmacy, and have to wait 45 minutes because they dont have anyone available. Stop trying to be a fashion and home boutique and hire more help in the Pharmacy. Back to Safeway I go.

Mary did my injection for my flu shot and she was very nice and very chipper and very upbeat and…read moreshe made me feel welcomed. She and the other assistant who work underneath the manager were the most chipper of all three. I remember sitting there thinking, "wow, I want to work here. "Mary really enjoyed her job and so did the other girl you can completely tell. They didn't have an immunization print out care guide to give to me; that would be my only feedback for this location. Otherwise it was quick and easy and took less than five minutes. I appreciated the expediency of my visit as well as the customer service. I would return, and I would also recommend this is CVS minute clinic.

Scheduled to have COVID and flu shots here. Person behind the counter could not enter insurance…read moresuccessfully while we waited for 45 minutes along with other unhappy customers who also complained about the pharmacy's non-responsiveness and ineptitude. Something was entered for us in error for our insurance which is with Aetna (same company as CVS) and we are stuck in a months-long dilemma of trying to get the situation fixed so that our insurance will be honored and we are not stuck with a bill for hundreds of dollars. Longing for the days when this pharmacy was a solid neighborhood business with Bartels before RiteAid bought them out and then went bankrupt.

Went to pharmacy and paid with a $100.00 bill. Didn't give me back the correct change and when I…read moresaid "you owe me more than that" they argued and said paid with a $50 and refused to give me the rest of my change. I later called the manager and they told me just to call the police. Are you kidding me? I'm so pissed & I will be taking my business to Costco pharmacy. Walmart is a joke!

It's truly insane how miserable the lives of every single person who works here is. I got a…read morechallenge for you. Go into this store & just try to ask for help. With anything! Literally every single person you ask will look at you like they want to off them selves. They'll have the worst attitude possible. & typically never even help you. I am a regular here & will continue to be a regular here. But now you just voice my opinion openly for them all to see. I hope this reaches the managers because this stores quality is 0 stars

We have been getting our prescriptions filled at this Smokey Point location for 3 years and they…read moreare wonderful! We have stayed with them because they are ALWAYS on top of things. They are knowledgeable about our prescriptions and always helpful. They are great about refilling our prescriptions before we need them so we don't have to worry about a break in taking them.

I would like to express my concerns regarding the behavior of Michelle and Diane, who work in the…read morepharmacy. My wife and I have encountered a series of interactions with them that have left us feeling disrespected and unvalued as customers. On multiple occasions, my wife has experienced similar issues with these individuals. When we attempted to address our concerns, they dismissed our feedback and maintained an unprofessional demeanor. During our conversations, they frequently interrupted me, preventing me from articulating my thoughts. When I inquired about their lack of courtesy, they responded by scrutinizing my complaints rather than engaging in a constructive dialogue. Safeway has reached out to me in response to my reviews but they have to many other unhappy customers and the staff is still treating customers like they are a inconvenience and less than. I believe it is important for all customers to be treated with respect and professionalism, and I hope that this feedback can lead to improvements in how customers are treated in the future. Thank you for your attention to this matter.

Racist. I was being stereotyped and no one has any customer service. I told a supervisor and she…read moreapologized, I like target sometimes but today the racism was obvious by employees toward customers at this store. Now I know why my friends boycott it. Targeted by 5 people and no says excuse me either. If I could give zero stars I would.

Li was an absolute worthless employee. Made me do her job for her, no customer service and rather…read morerude.