1. Rio Rancho Hardware North

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Rio Rancho, NM

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Rio Rancho Hardware North

5.0 (1 review)
Open • 8:00 am - 6:00 pm

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2 years ago

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Lowe's Home Improvement

Lowe's Home Improvement

(41 reviews)

$$

The lady in paint department was more concerned with breaking down boxes than helping. A complete…read morelack or urgency or even asking how she could help. You can't ever find an employee when you are trying to find something and if you are lucky enough to find one they act like you are bothering them. They only have self checkouts now and service is non existent. Rio Rancho Lowe's has gone way downhill and no longer cares about customer service! Very disappointing as it used to be fantastic. Now it is apparent they do not care about customer service.

I wish I could give negative stars…read more.. Our refrigerator went out on May 7, so we urgently needed a replacement. My wife ordered a refrigerator through Lowe's website with a promised delivery date of May 14. She even took time off work to be home for the delivery. May 14 came and went, and we were suddenly told the refrigerator would not arrive until May 26. Then it was pushed back again to May 28. Now we are being told it will not arrive on the 28th either, with no actual delivery date available. We understand the refrigerator may have been a custom order, but if that's the case, why advertise and guarantee a delivery date you clearly cannot meet? The lack of communication and accountability has been unbelievable. Corporate customer service was completely unhelpful and essentially told us we were on our own. The only positive part of this experience was the Rio Rancho store manager, who sold us a $500 refrigerator for our garage just so our family could get by. We have a 16-month-old baby and cannot go weeks without refrigeration. This has been one of the worst customer service experiences we have ever dealt with. We will never use Lowe's again.

Rio Rancho Hardware North - hardware - Updated October 2026

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