Very rude job site "supervisor". Yelled at me when I asked him to slow down driving in our neighborhood. Exceptionally unprofessional, driving a company truck. read more

We had the pleasure of working with this company on the new roof as well as the house we built. Sara and Garrett make a great team and their crew did a great job! We are extremely satisfied with the quality of the work and exceptional detail to clean up after themselves each day! read more

We hired this company to do a new construction roof for our mid build home. They sent a crew out to install a new roof on the main home as well as the front and back porch. While my husband was on site he noticed a few of the workers snooping in the onsite construction trailer, looking at the tools and construction supplies stored inside. He told the job manager and the workers were redirected. That night, after the company finished the job packed up and took everything off site, we had an alarm go off saying there were intruders on the house site. My husband ran over (we were renting a place across the street) to hear a truck taking off through the wash behind the house site. SOMEONE had come back to the site and tried breaking into the construction trailer and when they could not get in the stole a bunch of extension ladders that had been chained to the framing! We filed a complaint and got blown off. A year later, after moving in, we had a monster monsoon storm roll through and discovered multiple leaks in the new roof! We called several times and each time we were ignored. We finally had to lodge a suit against them via the ROC. read more

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Well, I hate to have to write this kind of review about a company that was once good to me, but things seemingly have changed. I called Rincon Roofing a couple of months ago to come out and give me an estimate for a new roof. They said they'd be out in under a week. It's about two months later, and I haven't heard a word from them, and no one has been to my home. I've tried to call them many, many times over the past few weeks, and no one even answers the phone. No call backs, either. I don't really know what's going on, but I would advise potential customers to not waste time with a company that is being so flakey. This kind of work comes with a long warranty that you need to be able to count on, and Rincon isn't proving they care at this time. read more

We used Rincon to fix our entire roof. They changed out some of the underwood and resurfaced with the white sealant. We developed a leak and since we are still under the contract warrantee I called for them to check it out but we can't get a call back. When I first called I got a recorded response that included someone's name. A few days later I called again and the message had changed to a generic message. We tried a third time and again no answer and no callback. Seems that they may have gone under. read more

We hired Rincon Roofing after a terrible experience with another roofing company in town. They gave us a full solution, not a temporary fix, repaired the problem quickly and cleaned up after themselves. All of their technicians seemed very nice and professional. Their office seems to be a little unorganized or perhaps just very busy, but their work made any little inconvienences easy to overlook. read more

I can't really review the work RR does as I could never get a call back to schedule a time to give me a quote. I left 3 messages and 3 texts on the estimators cell phone, never a returned call or text. I called the office spoke to pleasant person who assured me the guy would call me that day. Well, it's been 10 days...no call. Oh well if there work is as poor as the follow up on phone calls I should consider myself lucky they never called back. read more

Incredibly unprofessional experience with this contractor. I was closing on a house and needed to replace the roof for financing (203k). After my agent disclosed the nature of the work and the financing situation to them I received a bid (the highest cost of three bids) that appeared to be professional. However, when I decided to execute the bid and provided follow up materials, I had to pester them repeatedly to get any response. After getting the run around for 2 weeks they finally started getting their paperwork together and assured me they were on board. At the last minute, after they provided a revised (higher) bid and warranty information, etc. I was told they did not want the work as they couldn't handle the 3-4 pages of 203k paperwork and wait a week after completion of the job for payment. This put me in an incredible bind since I was closing on the house and had selected them for the work. I am in serious jeopardy of losing the house because they didn't do what they said they would do and a foreclosure is pending on the seller--which we made very clear to Rincon throughout. I called the business owner immediately and tried to convince him to raise the bid or otherwise see if there were any conditions they would accept to simply take an hour and fill out the paperwork in order to move forward. I would have even put most of the cash up myself to sort it out. The owner mentioned he regularly has $250k and $500k jobs and any paperwork or complications for a $7k-$8k job without immediate payment onsite when the job concludes isn't worth his time. He stopped just short of straight on Comcast nipple flap levels of poor customer service while blue balling me out of a home. If you are a residential customer, avoid this contractor at all costs. It's not just that the owner and staff don't want your work and will make your life hell through their gross incompetence, it's that they either don't see you as a human being or actually derive pleasure from tormenting you. Your job is not worth their time. read more

The worst! We have a warranty with these people, but we've been trying to get them out here to fix a leak for 3 months now. The receptionist takes a message, and then nothing. Avoid this company! read more

This company (or at least one of its roofers) have no respect for you or your time. I scheduled an estimate, which was prompt and fair. One of the issues was a door needed to have some flashing placed under it before they could do the repair, so once that was scheduled, we called them back. I was informed we would get a call letting us know when they would be back out, but we did not, the roofer just showed up at the house when the door repair was starting. He looked at it and said he would be back at 1 pm. At 3:30 when he had not returned, I called him and he said "Oh, yeah, I'm caught up on another job and will be back on Monday at 8 AM." There was no regard for my work schedule, and no courtesy call to let me know his plans to return had changed. On Monday at 8:30, when he again had not arrived I called the office. I told them of the issues I was having and received an apology and was told that he would be here in an hour. When I asked why the roofer did not call to advise me he was running late and rather just left me hanging, I was told "He didn't think of it". Seems to reinforce the feeling that my time is simply not valued. When he finally did arrive the technician walked up to my door and asked "What's the problem?" I told him I would tell him exactly what I told the office and that I was upset because he had not demonstrated any respect for me or my time, to which he replied "I'm goona go, I'll be back." I said "You aren't going to listen to why I'm upset?" To which he responded "Do I have to?" Needless to say it was not pretty, and I informed him I did not want him returning to my home but that another worker would be fine. He then called his office and told them I was "Crazy as hell," hung up and told me that he was not going to do the job. Well, I could have told him that. If you enjoy being treated as though you and your time are the most unimportant things in the world, or you relish in a little ignorant man being flippant and disrespectful to your face, this is the company for you. If, however, you have a scintilla of self-respect: stay far, far away. read more

This company came highly recommended and since the on set of this experience starting in APRIL, I am very disappointed in their ability to satisfy the simplest roofing job needs. They completely destroyed one evap cooler on my roof so I had to replace it, I was there when they took to remove the air conditioner before disconnecting it, blowing out the fan motor which they fixed but had I not been there they might have said they didn't do it, because the front door awning they took off which had been there since 1960 was put back with 1 inch screws, for a 6 x6 foot metal structure was the only thing holding it when the wind took it off they claimed it was replaced correctly and " they don't fix awnings", then the patio coverings they took off and then put back were falling down on the patio not on people thank goodness and I had to re-do the connections to the roof as the replacing they had done was insufficient. I further have an invoice I paid to replace the DISH re connect that they took off and could not replace to be able to get the TV's connected so we were unable to open with TV for clients as well as I had to pay for the reconnect. I guess they don't fix those things either. I would be very careful about dealing with this group. Take pre-photos of things they take off and the good news is the roof doesn't leak yet though there is one area I told them about that is still crunchy, but, hey it is only June! read more