I'm pleased to report an excellent experience with Bob's Custom Roofing this week for flat roof repair and re-coat. From the well thought-out project plan and bid to the finished work itself, they were first-rate. Their price was competitive for the work performed. We know because we reviewed several other bids before choosing them. The bid allowed some choice among alternative materials and length of warranty so we were able to make informed choices. The installers did a high-quality job and left little trace behind except a new gleaming white roof. They will be our first call for future maintenance. read more

They came out and gave me an estimate. I told them I wanted to move forward, and they said they would send a contract for signature. Never heard from them again. read more

Had problem with the re-roof from day one to present. They tap dance for you face to face and only half way do the repair work needed if they do it at all. Make promises they don't keep. Don't return calls etc. etc. Bad actors. read more

Bob's custom roofing is our go to contractor for any problems with our roof. Just had them out recently to repair some leaks and replace coating on back porch roof. Always does a great job and reasonably priced. read more

We've used Bob's custom roofing as needed for over 40 years. They have always been reliable, done excellent work, showed up as scheduled and with fair pricing. Personnel are excellent from reception to estimators and roofers. read more

No good response but think it's just so much rain!! I'm sure they were over whelmed! But once committed they showed, did a great job, price was very competitive. read more

The below review was written some time ago, since then, pretty much the entire staff has changed at Bob's. I am not sure anymore as to how good they are. I dropped by review down to a 3 from a 5 because I just don't know anymore. In time, we'll see... *old review* Many years, many homes, many roof jobs, very pleased. I have been managing private vacation homes in the Tucson area for quite some time now. There is a short list of companies that I have counted on for over ten of those years and Bob's is on that list. The homes I manage are high end and most have anything but typical roofs. Bob's has always been fair and forthright with me. When roof work is needed, for comparison sake, sometimes my homeowners ask me to get a competing bid. I've heard the "you need a new roof" plenty of times from other roofers, but never from Bob's. My clients can afford it if need be, and I am sure the folks at Bob's know that by now, but for 10 plus years, I've never heard it from Bob's people regarding any job they have bid on for one of my client homes. I watch very carefully how my client's money is spent, they may have deep pockets but I am very sensitive to anyone I perceive that is trying to gouge them, Bob's and the others on my short list of long term trusted companies have never made my "distrust hackles" rise up! Thank you Bob's! Keep up the good work people! Dan Vacation Home Care by Daniel read more

Bob's Custom roofing just replaced a section of my clay tile roof and followed through with the same complex procedure as Chris M's review. They also finished by recoating the flat top of the roof which hangs over the outdoor patio area. My job only took 4 days and they left the entire area incredibly cleaned up; even reset up my patio furniture and blew all the debris away from the mesquite tree. I couldn't be happier. The workers were prompt every day and they were very charming and pleasant. I am a retired Realtor and I have always known of Bob's good reputation with quality work. Frankly I'm surprised to see the couple of bad reviews. I plan to refer everyone I know to Bob's and I plan to have them continue to work on my roof whenever needed. (Since I live on a golf course, that may be at least once a year!). I highly recommend them for all of your roof work. read more

Buyer beware. Called these guys out for an estimate and from the very beginning wasn't very impressed with them. The guy who came out told me I needed a new roof after looking at it for about 5 seconds. He didn't even get on the roof before telling me I needed a new roof. His customer service skills weren't exactly great either. I asked him to actually look at the roof before telling me I needed a new roof. So he got on the roof, looked at it haphazardly for a short time, and told me again I needed a new roof. They sent me an estimate for 1000's of dollars for a new roof. I had about 4 other people/ companies look at the roof too. No one else told me I needed a new roof and all the other bids that came in were for just basic re-coating and repairs as needed. In fact, I even had other people tell me I didn't need a new roof, and wouldn't need one for a few years yet. So be careful with this company... I'm not sure if they were the ones being honest, or the ones being dishonest... but either way I wasn't impressed with them. At the very least, improving their customer service would be helpful. read more

Incredibly unprofessional experience with this contractor through the co-owned sister company Rincon Roofing. I was closing on a house and needed to replace the roof for financing (203k). After my agent disclosed the nature of the work and the financing situation to them I received a bid (the highest cost of three bids) that appeared to be professional. However, when I decided to execute the bid and provided follow up materials, I had to pester them repeatedly to get any response. After getting the run around for 2 weeks they finally started getting their paperwork together and assured me they were on board. At the last minute, after they provided a revised (higher) bid and warranty information, etc. I was told they did not want the work as they couldn't handle the 3-4 pages of 203k paperwork and wait a week after completion of the job for payment. This put me in an incredible bind since I was closing on the house and had selected them for the work. I am in serious jeopardy of losing the house because they didn't do what they said they would do and a foreclosure is pending on the seller--which we made very clear to Rincon throughout. I called the business owner immediately and tried to convince him to raise the bid or otherwise see if there were any conditions they would accept to simply take an hour and fill out the paperwork in order to move forward. I would have even put most of the cash up myself to sort it out. The owner mentioned he regularly has $250k and $500k jobs and any paperwork or complications for a $7k-$8k job without immediate payment onsite when the job concludes isn't worth his time. He stopped just short of straight on Comcast nipple flap levels of poor customer service while blue balling me out of a home. If you are a residential customer, avoid this contractor at all costs. It's not just that the owner and staff don't want your work and will make your life hell through their incompetence, it's that they either don't see you as a human being or actually enjoy tormenting you. They don't see your job as worth their time. read more

Bob's roofing put our roof on in 1999 when we first built our house. I have spent thousands with them doing repairs over the last 18 years and had been satisfied with their work. Until October when they were supposed to clean valleys on our tile roof. We had another leak several MONTHS ago, and was told that the problem was debris in the valleys, which was one of the things they were supposed to take care of IN OCTOBER!!! I have called them repeatedly over the past EIGHT months, only to get no call back or being told someone would come out and being told they would call and NEVER DO. It's now approaching monsoon season. Called again this morning and told by person who answered phone they would call back today. Of course NO CALL. Beyond frustrated. This is no way to do business. Totally fed up and would not recommend this company. They do not keep their word. read more

Highly recommended. Thomas and the entire team from Bob's Custom Roofing far exceeded my expectations on my residential roof replacement. I was referred to Bob's Custom Roofing by my next door neighbor who had great service and was very pleased with his roof job in 2014. Not only did Bob's Custom Roofing make all necessary roof repairs, but performed extra work not in the contract to ensure my roof was robust and durable for the next several years. I read a few of the other reviews and was surprised. However, it is difficult for me to understand how any local roofer could or would do any better than the experience I had last week with Bob's Custom Roofing. read more

Bob's Custom Roofing replaced our clay tile roof over a five week period. The project was very complex, as it involved removing and salvaging the clay tile, adding insulation, and replacing, stacking, and mortaring the tiles in random ways. Workmanship and work quality were very good. The only drawback was that cleanup was not always done daily. I would highly recommend them for a similar project. read more

Very terrible company. Took advantage, quoted much more than was necessary, charged full quoted price but did not actually complete all tasks that were quoted. Awful treatment of customer upon inquiry about the lack of services agreed upon. Extremely rude office manager and business owner. DO NOT USE THIS COMPANY. read more