Following instructions on Ridley Funeral Home website, I ordered a memorial tree in the name of the person whose funeral was scheduled for December 1, 2022 at Ridley Funeral home in Etobicoke. I instantly received an ornate certificate in the name for whom it was meant. When I let the family of the deceased know they said that this was not their suggestion at all. When I contacted the website Chat to find out who, where and when would be in charge of planting the tree, the customer service representative would not know any of that, not even in which country it was supposed to be planted (initially suggesting it might happen in the US). When I called the Ridley Funeral Home the person answering would not know where the order for $50+ went. She was even surprised by my asking.
In Ontario charging for a service that nobody knows about amounts to misleading advertising and as such is in contravention of normal business practices and illegal, with legal consequences. read more