I called Basic Funerals on New Year's Day after my father suddenly passed away. Notwithstanding…read morethat it was a holiday when everything is closed, they responded to my need immediately. Thereafter, I dealt over the phone with a number of knowledgeable people who were all familiar with my case, had my information there in front of them, and were able to provide answers and assistance immediately. I never had to leave messages for a main contact and wait for them to call me. They were extremely flexible. During this time, family members put in requests for various things and each time I had to call Basic Funerals to see what could be done. I never heard from them that "Gee, that's not what you said you wanted before"; I only heard "Let's see how we can get that for you". Each time they patiently and professionally worked with me to do what was needed. The funeral service went tickety-boo, there were no hiccups at all, and everybody did their job smoothly and inconspicuously. It was all very impressive and professional. I really came to rely on them because I knew they could handle any request or question. All of them. The whole team. Afterwards they provided all the paperwork I needed to register the death, notify those who needed to know, and submit applications to various government agencies. I also really liked the website where I could put up the obituary. Writing that obituary really helped me in the grieving process. Choosing pictures and music and writing about the deceased is all very therapeutic! I would definitely use them again and I would probably pre-arrange next time.

I worked with Robin to set up my funeral decision. Very helpful and made it easy to proceed with…read moresetting up the documents. My wife was hesitant with my decision but after receiving the package, she in turn also contacted Robin and set up her arrangements. So far all that have been contacted are pleased that this uncomfortable time in life (or death actually) has been handled in advance.

This was the first time I had to find a resting place for a loved one with that said, I was blessed…read moreto meet with Rick. Rick is a wealth of knowledge, provided excellent location information, understood what I was looking for, and gave guidance through the process of finding the perfect resting place / new home. We now have a place to visit him. This location is worth it for all the services provided. The location gives a very warm and welcoming feeling and it is well cared for. He allowed me to ask questions and provided the answers. I cannot say thank you enough to Rick for being patient, supportive, and understanding.

This was the first funeral my family had to plan, and I need to extend my gratitude to St. John's…read moreDixie for their care, comfort, and timely help. I especially want to shout out Keith for his kindness during our visitation - he took initiative to clear our food items for us and stayed behind past 9PM to speak with us and share his condolences. We will never forget his kindness. The service was exactly what we were looking for, and we appreciate the dedication put into setting up the area and making it a perfect spot to leave my grandfather. It was beautifully set up, and the choice of music and flowers were exquisite. Thank you to the service for making an otherwise sad day a beautiful celebration of life, and we value their efforts immensely.

We recently had a loved one pass and decided to choose this location for his service. The people…read morewho work there are compassionate and caring. They didn't mind working for you and that's a big thing when your loved one passes on. When we arrived, there was always someone there to greet you with a smile. But not a overly happy smile, a compassionate one. The staff was wonderful. The person who was directing on the day of the funeral is just so perfect for his job. He spoke clear, was informative, and on time. Unfortunately I can't remember his name. But he was a young man who wore glasses to drive. Every demand was met and more. The place was very clean and tissue boxes were placed everywhere. We had the service done in the chapel and was just peaceful and perfect. The lounge needs a fridge for cream but other than that things were good. The price was average like any other places around. It's the service you can't buy. I highly recommend this funeral home to people as I am an incredibly stuck up person when it comes to customer service as I have worked in it my entire life. There's only a few places around now that I can honestly say my family and I were completely satisfied with the service provided. It's funny how a funeral home was one of them but it's an important one!

I've attended many funerals, and this was my first time at your facility. I was pleasantly…read moreimpressed with the professional and compassionate staff, namely, Renata. It takes a special person to delicately handle such a sensitive matter like funeral visitations. Renata answered our questions knowledgeable with empathy and patience. Thank you, Renata, for your warm words of sympathy and comfort. I hope management realizes they have a gem in Renata.

Unfortunately, in a short period of time we lost two family members. When I lost my father, we…read morecontacted Christine, and found her very professional and understanding. She answered all our questions and helpfully suggested very practical options without pressure or up-selling. We wanted a very simple and basic cremation and she gave us exactly what we wanted. When my mother-in-law died, we had no hesitation in asking Christine to help us again. In this difficult time it was good to know and trust that Christine was helping us.

It's generally not my policy to review anything related to a funeral home (it just feels a bit…read moreweird and a little insensitive to write about a place tied to the concept of death and unpleasant memories of the past), but I'm making an exception for a funeral home in Port Credit that held a very classy and respectful viewing last week. One of my co-workers (who was also a good friend and mentor) passed away suddenly last Tuesday, as of this writing, and the family was able to quickly put together a viewing at Skinner & Middlebrook. This has been a mainstay in Port Credit for a long time, but I didn't realize just how important it was until I'd once again lost someone close to me. The last time I was here, it was for my grandmother's viewing and funeral service in 2003, and the owner Scott and the staff did a marvelous job bringing everything together and ensuring that the service was respectful, understated and classy. Fast-forward nearly 15 years and I was back here again, reminiscing about my friend with other journalists, co-workers and his family members. The staff made sure that everything was handled impeccably, from small snacks and tissues on-hand to images and videos of my co-worker from his past career and family life playing on a video screen and nearby television. This is truly a family business (and a multi-generational one, from what I understand), and the interesting part is that the staff make you feel like you're a part of their family, no matter how tangential your relationship may be to the deceased. The viewing was respectful and well-presented, and the staff were on-hand the next day to help deliver the casket to a church down the road -- in the midst of a heavy snowstorm, no less. They definitely went above and beyond for the family, and I commend them for their attention to detail, patience and tact when dealing with the situation and outlying circumstances. It's that level of consistency I appreciate, and it's a very suitable and apt place for any matters related to funeral viewings or service.

Jeanine was so kind and knowledgeable through out the whole ordeal. Always answered any questions…read moreor requests promptly Really helped me along this devastating time.

My family and I would like to express our deepest gratitude to Nathan, Thera and to the rest of the…read moreteam at eco Cremation & Burial Services. What was truly a very emotional experience for our family in losing our Dad was made so much easier by the team's kindness, sensitivity, compassion, respect and professionalism from beginning to end.  Attention was paid to every detail.  In addition, the team responded to our questions with such patience which, in turn, helped ease our stress during this incredibly sad time. The day of Dad's funeral went very smoothly (thank you Thera and team) and the number of compliments we received afterward speaks to the caliber of this team and their service.  THANK YOU for all you did for us. Pauline & Family - April 2021

Nathan took such wonderful care of our family during the devastating loss of our father. He is an…read moreextremely well organized and compassionate man answering all of our questions and his attention to detail was much appreciated. As we have never organized a funeral before, his patience and knowledge really helped in a terrible situation. Highly recommended.

I recently lost my mother and had to make arrangements for her funeral. Difficult and stressful…read moretimes... The funeral home was one I had dealt with previously when my father died and I was generally quite pleased with their services. What I was not too happy with was the prices of the caskets they had in their showroom. It is my understanding that the laws were changed about 20 years ago to allow the purchase of caskets from outside suppliers and to require funeral homes to accept properly made caskets and not charge extra to do this. I told the funeral director that I was considering purchasing elsewhere and would get back to them within a day or two. I came to this business the following day on a Sunday afternoon and they had about a dozen caskets on display in various price ranges but AT LEAST half the cost of similar models at the funeral home. Most of the models were made in Quebec and a few were from Mexico, all being quite nice. Being a Sunday and the following day being a holiday, I was somewhat concerned about delivery since the viewing was on Tuesday. I was surprised when told they would deliver right away. I purchased a casket and met the delivery at the funeral home 1-1/2 hour later. Other internet rating have given this business low marks for issues getting headstones made. I cannot comment on that, but will highly recommend them for no pressure sales, beautiful caskets, great service and amazing prices.

13 months to receive our bronze marker. Worst communication. By not being up front with whatever…read morewas going on, gave us the customer the uneasy feeling that this was not an actual business. From tracking the shipment (arriving by ocean) to delivery to the cemetery was a situation we did not appreciate. I cannot recommend this company.

One Hundred Gold Stars!!! We can not say enough about the…read moreservice and comfort offered by Henry Walser and his team with the passing of our Father/Grandfather back in April. Even the first night at the house, the team was responsive, supportive, and genuinely understood are multitude of emotions. They continued to support us all of the way through the planning of the funeral, the visitation, the funeral, the luncheon, the cemetary, and even the aftercare was topnotch. We can not say enough about how much they helped us through this most difficult time. It truly feels like you are part of their family when you walk in their door. Henry -- keep on doing what you are doing!! Team -- your attentiveness to detail will be forever appreciated. We could not have gotten through those first tough few days without you. Sincerely, and appreciated, the Huber family.

Absolutely went above and beyond my every expectation. They were so helpful with the passing of my…read morebaby, I will forever be so thankful for all their help and support. I recommend this funeral home I everyone,