I worked with Robin to set up my funeral decision. Very helpful and made it easy to proceed with…read moresetting up the documents. My wife was hesitant with my decision but after receiving the package, she in turn also contacted Robin and set up her arrangements. So far all that have been contacted are pleased that this uncomfortable time in life (or death actually) has been handled in advance.

The Staff were very professional and pleasant. Their services made the planning of my fathers…read morecremation simple and painless during these difficult Covid times and restrictions. They do not oversell anything and their prices are affordable. Many thanks and I will definitely refer and be using their services again.

To Don Clarke and Terry Eccles, It is with an extremely…read moreheavy heart that I write this letter. The way you treated my family and I after my grandmother's body was taken to Glen Oaks Funeral Home left me in shock and disbelief. I am deeply saddened that the staff of a funeral home could act with such callousness during a time of such deep grief, including raising their voice with grief-stricken family members the morning of a funeral. My mother, was tending to a family emergency in the US when we heard of her mother, my grandmother's, passing. With COVID safety precautions in place she made sure to travel according to all Government protocols. Within hours the Government of Canada approved her request for a limited release from quarantine to attend her mother's funeral. Clearly, Health Canada felt this was a reasonable and safe request. We contacted Glen Oaks Funeral Home to voluntarily disclose our travel history and have the proper paper work signed so that we ensure a safe environment for our family and your staff during the final rites for my grandmother. I expected the voice on the other end to be one of compassion and reason. I was taken aback when on the other end Don Clarke, (the manager) refused to even let me finish my sentence after I uttered the word 'travel'. Not only did you not have the decency to listen, you tried to intimidate me from your position of power. You lectured me on COVID-19 spread, the inaccuracy of testing and the place of vaccines. You went on to tell me I wouldn't be able to cross the border (we already had) or that the government wouldn't grant us the exemption (they already had). From someone in your position I would expect empathy and understanding; instead I felt belittled and unheard. Don, I understand you must prioritize the safety of your staff and patrons. I agree with you that policies must be put into place to protect health and safety. I would never want to jeopardize anyone's health. In fact, any such misbehavior would have put our entire extended family at risk. However, a high level of safety can still be maintained while leaving the person on the other end feeling like they were treated with humanity. Terry, after such a difficult experience with Don I reached out to you. I sympathize with the difficult position you are in during this unprecedented time. That said, it is my opinion that a regional manager should ensure that policies and procedures are predicated on fact and government recommendations rather than fear and personal opinion. I think this is especially critical in an industry that not only is deemed essential but operates at a time that is so precious and sensitive. You are in a position that dictates how people are able to say their final goodbyes - you forgot this sense of responsibility that comes with your power when you told me "at the end of the day I just need my staff to respect me, so that they'll continue to work for me." Finally, I want to address how my family was treated the morning of the funeral. While we were finally given 15 minutes for my mother to bid her mother goodbye, members of my family were met with rudeness and even yelled at in their attempt to be by my mother's side during one of the most difficult days of her life. Gord Stevens (without a mask), came within 2 ft to yell "no means no!" at us, 2 young women who had permission to attend the regular funeral services. He continued to physically intimidate us, pushing us out the door and forcing us to video call our mother from the frigid parking lot. We were told "we will have to disinfect the room if you come in," implying that the level of effort required for our family to be accommodated was not worth it. It was the lack of decency, empathy, or care for others that left us most appalled. In the end, this tone was set by you, Don and Terry, this is the behaviour that you have condoned. I understand that COVID19 is a scary disease and risk mitigation is a reality in our world right now. However, you provide an essential service. Refusing to engage with people to create safe policies and procedures for everyone is like a doctor refusing to treat patients or a grocery store clerk refusing to stock shelves. It is not possible to reduce risk to 0%. The people you have allowed to enter your funeral home can go to work, school, stores and even restaurants yet you willingly came in direct contact with them to hand them flowers during the service. While people like my mother who yes had travelled, but also quarantined for 5 days and produced 2 negative COVID tests had to beg for 15min in an empty room to say goodbye to her mother. I urge you to take another look at how you decide your policies. It seems to me that they are based on fear rather than thoughtful discourse and risk mitigation. The experience my family had at your facility was unimaginably cruel. I hope you are willing to review your behavior so that another vulnerable family never has to endure what we did at your hands

I wish the circumstances were different. I wish I didn't lose my best friend in life. but sadly we…read moreall have to go at some point. my best friend is buried here and I couldn't help but not give the company a review. as a person not directly tied to the transaction of sale, this business is one of the best funeral homes I've been to. they were super professional and very eager to please everyone during the grieving process. where my best friend is buried, is a pretty tranquil and peaceful place, very beautiful to visit in the fall. my only knock about this place is, the last time I visited my best friends bench there was broken glass all around the bench area, which I felt the need to clean up. I wish the actual plots had a mapping system, cause I won't lie, every time I go to visit my best friend I get lost, which is slightly embarrassing.

One Hundred Gold Stars!!! We can not say enough about the…read moreservice and comfort offered by Henry Walser and his team with the passing of our Father/Grandfather back in April. Even the first night at the house, the team was responsive, supportive, and genuinely understood are multitude of emotions. They continued to support us all of the way through the planning of the funeral, the visitation, the funeral, the luncheon, the cemetary, and even the aftercare was topnotch. We can not say enough about how much they helped us through this most difficult time. It truly feels like you are part of their family when you walk in their door. Henry -- keep on doing what you are doing!! Team -- your attentiveness to detail will be forever appreciated. We could not have gotten through those first tough few days without you. Sincerely, and appreciated, the Huber family.

Absolutely went above and beyond my every expectation. They were so helpful with the passing of my…read morebaby, I will forever be so thankful for all their help and support. I recommend this funeral home I everyone,

I've attended many funerals, and this was my first time at your facility. I was pleasantly…read moreimpressed with the professional and compassionate staff, namely, Renata. It takes a special person to delicately handle such a sensitive matter like funeral visitations. Renata answered our questions knowledgeable with empathy and patience. Thank you, Renata, for your warm words of sympathy and comfort. I hope management realizes they have a gem in Renata.

Not the type of place that I enjoy visiting, but have had to do so several times for family,…read morefriends, and clients. Overall, well maintained and respectful, which is what a funeral home should be. They could use additional parking. That is the biggest problem herein, especially when multiple viewings are being held. What else can I say? Hopefully I don't become a client for a very long time, or preferably, I will be frozen and return in the distant future.

I can't say enough good things about Matt and the team at Legacy Funeral and Cremation services…read more After my dad died, my family and I felt overwhelmed and were referred to Legacy by our Minister for help with all the next steps that come following the death of a loved one. Matt met with us personally and walked us through the process, helping us with each step. He was so professional and knowledgeable. We didn't feel rushed, and at no point did he try to upsell us. He listened, he made suggestions, and he and his team members were all so kind when we would call back with questions or needing clarification or further assistance. The death of a loved one is difficult and Matt and his team helped us from that first point of contact, right through to the day of the service, and even beyond when they provided follow up information and suggested resources. My family and I are so grateful for the support, the genuine kindness and the knowledgeable service we received from Legacy.

Matt and the entire team @Legacy treated our family with the utmost professionalism & compassion…read more This is an ethical business that did not try to up sell my grieving SIL on any services. They were kind beyond belief and made a dark time feel bearable. We will be forever grateful for their care!

This was the first time I had to find a resting place for a loved one with that said, I was blessed…read moreto meet with Rick. Rick is a wealth of knowledge, provided excellent location information, understood what I was looking for, and gave guidance through the process of finding the perfect resting place / new home. We now have a place to visit him. This location is worth it for all the services provided. The location gives a very warm and welcoming feeling and it is well cared for. He allowed me to ask questions and provided the answers. I cannot say thank you enough to Rick for being patient, supportive, and understanding.

This was the first funeral my family had to plan, and I need to extend my gratitude to St. John's…read moreDixie for their care, comfort, and timely help. I especially want to shout out Keith for his kindness during our visitation - he took initiative to clear our food items for us and stayed behind past 9PM to speak with us and share his condolences. We will never forget his kindness. The service was exactly what we were looking for, and we appreciate the dedication put into setting up the area and making it a perfect spot to leave my grandfather. It was beautifully set up, and the choice of music and flowers were exquisite. Thank you to the service for making an otherwise sad day a beautiful celebration of life, and we value their efforts immensely.

Of all my years of writing Yelp reviews and sharing info on Yelp, I didn't think I would be writing…read morethis type of review, until I had to attend a funeral for a dear friend that passed away so unexpectedly :( RIP :( This funeral home is located in the outskirts of Brampton and have more than one location across GTA. At first glance, the funeral home is modern and quite large and the staff was professional, timely and compassionate. There were numerous chairs, sofas and flowers around with lots of Kleenex box everywhere. The decor of the funeral home was tastefully done and nothing loooked run down. The area looked well maintained and clean, in sad circumstance that people have to go through. They had multiple rooms and a huge sitting area that can accomodate even a big crowd. The sitting room had multple tables and tv's and the tv's inside that room also streamed the same clip that was being aired during the visitation and the funeral. They have two high tech coffee machines that grounds the beans on the spot for coffee drinks. The machine also offers alternative drinks to coffee such as teas and hot water. There were lots of stalls in the washroom to accomodate patrons. Parking lot is a good size, with the cemetary just behind the funeral home. It was snowing the whole day but the roads and the parking lot seemed to be well maintained. Staff made sure to assist you if you need help.

From the owner: Brampton Crematorium & Visitation Centre at Brampton provides facilities and comfortable space for…read morerespectful and dignified cremations. Our team is all time ready for immidiate assistance in every situation for funeral services in Brampton. We have specialized team for all religions and cremation rituals. If you need immidiate assistance for funerals and cremation centers in Brampton then call us at +1 (905) 458-2222, we are 24 hours available.

Tranquility Funeral Services, Inc. did an excellent job when my husband passed away last May, 2014…read more Chris, the Funeral Director is very attentive to details. The staff are amazing and passionate. As a whole, they did over above and beyond to help me. I remember I need to send the Proof of Death of my husband to the Canadian Embassy in the Philippines, the lovely staff took the initiative to fax it and went out of her way to drove us to FED-EX depot so that we can send the documents right away. I also need to find the songs for the memorial service, in such a short notice they were able to find it for me. The documentation I need, it was all prepared before I asked for it. The funeral service was very good. My husband was taken care of with great respect.