I called Basic Funerals on New Year's Day after my father suddenly passed away. Notwithstanding…read morethat it was a holiday when everything is closed, they responded to my need immediately. Thereafter, I dealt over the phone with a number of knowledgeable people who were all familiar with my case, had my information there in front of them, and were able to provide answers and assistance immediately. I never had to leave messages for a main contact and wait for them to call me. They were extremely flexible. During this time, family members put in requests for various things and each time I had to call Basic Funerals to see what could be done. I never heard from them that "Gee, that's not what you said you wanted before"; I only heard "Let's see how we can get that for you". Each time they patiently and professionally worked with me to do what was needed. The funeral service went tickety-boo, there were no hiccups at all, and everybody did their job smoothly and inconspicuously. It was all very impressive and professional. I really came to rely on them because I knew they could handle any request or question. All of them. The whole team. Afterwards they provided all the paperwork I needed to register the death, notify those who needed to know, and submit applications to various government agencies. I also really liked the website where I could put up the obituary. Writing that obituary really helped me in the grieving process. Choosing pictures and music and writing about the deceased is all very therapeutic! I would definitely use them again and I would probably pre-arrange next time.

I worked with Robin to set up my funeral decision. Very helpful and made it easy to proceed with…read moresetting up the documents. My wife was hesitant with my decision but after receiving the package, she in turn also contacted Robin and set up her arrangements. So far all that have been contacted are pleased that this uncomfortable time in life (or death actually) has been handled in advance.

John came to my home to service my lawn mower which would run l minute then stall. He diagnosed the…read moreproblem immediately and made the necessary repair. Met who was his fiance at that time who assisted him. Did an excellent job at a fair price. Thank you John. That was a few years ago and the mower is still running great.

We would highly recommend John. Very knowledgeable and very friendly. He was really punctual which…read moreshows a nice character. Solved our snowblower problem, performed tests and he assured us the problem is fixed otherwise he would come back free of charge. We will sure keep his number for future small motorized equipment issues and for recommending him to friends and family. We surely wished all contractors would be like John.

Very Friendly, Very Knowledgeable staff. They had the motor I needed at a better price than other…read moreshops. Sean told me what to check and watch for during reassembly of the central vac unit. Thanks

My family has been using this company for sometime now and have always received great service at a…read morereasonable cost. Just recently Sean went over and beyond what I expected. His service and friendly attitude are a credit to National Vacuum. Thank you Sean for looking after my mother's vacuum, she was delighted.

We recently had a loved one pass and decided to choose this location for his service. The people…read morewho work there are compassionate and caring. They didn't mind working for you and that's a big thing when your loved one passes on. When we arrived, there was always someone there to greet you with a smile. But not a overly happy smile, a compassionate one. The staff was wonderful. The person who was directing on the day of the funeral is just so perfect for his job. He spoke clear, was informative, and on time. Unfortunately I can't remember his name. But he was a young man who wore glasses to drive. Every demand was met and more. The place was very clean and tissue boxes were placed everywhere. We had the service done in the chapel and was just peaceful and perfect. The lounge needs a fridge for cream but other than that things were good. The price was average like any other places around. It's the service you can't buy. I highly recommend this funeral home to people as I am an incredibly stuck up person when it comes to customer service as I have worked in it my entire life. There's only a few places around now that I can honestly say my family and I were completely satisfied with the service provided. It's funny how a funeral home was one of them but it's an important one!

I've attended many funerals, and this was my first time at your facility. I was pleasantly…read moreimpressed with the professional and compassionate staff, namely, Renata. It takes a special person to delicately handle such a sensitive matter like funeral visitations. Renata answered our questions knowledgeable with empathy and patience. Thank you, Renata, for your warm words of sympathy and comfort. I hope management realizes they have a gem in Renata.

Visited here for a friend's celebration of life. It was a great venue, with attentive and…read moreunderstanding staff who took care of a room full of mourning friends and family. If you've need of a funeral book they're a fine pick.

I drove into Burlington from Niagara on the Lake to have my Beam central vac serviced. Both George…read moreand John were amazing, providing expert, honest and friendly service. Had my repair done within an hour so I wouldn't have to drive back on another day. I highly recommend The Vac Connection!

An absolute pleasure to deal with. Great service. Welcoming and knowledgeable staff who not only…read morefix what's broken but put a smile on your face. Highly recommend.

Doctor Espresso came lightly recommended and he did not disappoint…read more We had a broken Rancilio Silvia for almost 1 1/2 years, then heard about Robert (Dr. Espresso). We live 2 hours north of Oakville, but he said if we could drop it off, he would more than likely be able to fix it given the machine we had. About two weeks later got a call, he updated on the work and said he would also need to replace a couple other things that we had not discussed. I agreed. About a week later, he called to say it was good to go. I will be bringing our broken coffee grinder to him next time.

Dr. Espresso is AWESOME! Such a kind and generous person. I don't even have a machine that he can…read morefix (Breville won't sell parts to others) but he took the time to diagnose the problem over the phone and was super nice and easy to talk to. This is the best place to start if you have a issue with your morning cuppa machine :)

Amazing. Never…read morethought I'd be reviewing a funeral home.. but life happens. We used Smith's for Mama's funeral 3 months ago. They were more than helpful. Everything from the visitations/ viewings/ the wake days to the funeral, the church and the cemetery day.. they were great. The funeral day was especially hard with early morning prayers, the funeral procession, the church service and to the cemetery. A lot of places, a lot of moving. They made sure everything went smoothly. They also made Mama look so young and beautiful. Loved the floral are arrangements too. They were respectful, helpful and very nice. I guess that's all one can want from a funeral home. Thanks guys.