1. Smith's Funeral Homes

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Burlington, ON

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Smith's Funeral Homes

3.0 (2 reviews)
Open • Open 24 hours

Services - Smith's Funeral Homes

Casket selection

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8 years ago

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8 years ago

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Don S.

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Basic Funerals and Cremation Choices - Urn Wreath

Basic Funerals and Cremation Choices

(7 reviews)

I called Basic Funerals on New Year's Day after my father suddenly passed away. Notwithstanding…read morethat it was a holiday when everything is closed, they responded to my need immediately. Thereafter, I dealt over the phone with a number of knowledgeable people who were all familiar with my case, had my information there in front of them, and were able to provide answers and assistance immediately. I never had to leave messages for a main contact and wait for them to call me. They were extremely flexible. During this time, family members put in requests for various things and each time I had to call Basic Funerals to see what could be done. I never heard from them that "Gee, that's not what you said you wanted before"; I only heard "Let's see how we can get that for you". Each time they patiently and professionally worked with me to do what was needed. The funeral service went tickety-boo, there were no hiccups at all, and everybody did their job smoothly and inconspicuously. It was all very impressive and professional. I really came to rely on them because I knew they could handle any request or question. All of them. The whole team. Afterwards they provided all the paperwork I needed to register the death, notify those who needed to know, and submit applications to various government agencies. I also really liked the website where I could put up the obituary. Writing that obituary really helped me in the grieving process. Choosing pictures and music and writing about the deceased is all very therapeutic! I would definitely use them again and I would probably pre-arrange next time.

I worked with Robin to set up my funeral decision. Very helpful and made it easy to proceed with…read moresetting up the documents. My wife was hesitant with my decision but after receiving the package, she in turn also contacted Robin and set up her arrangements. So far all that have been contacted are pleased that this uncomfortable time in life (or death actually) has been handled in advance.

Woodland Memorials - Logo

Woodland Memorials

(1 review)

PLEASE PLEASE DO NOT USE THIS COMPANY! Their customer service is ATROCIOUS! They never call you…read moreif there is a problem, they just go ahead and engrave whatever size inscription they want. I asked for a 3" heart above my Mother's name on her tombstone and got an 8" YES 8" heart...it looks SO AWFUL! I communicated by email, giving them my exact wishes on exactly what I wanted and I got an eight inch heart. Shame on Woodland Memorials for NOT reading and communicating with me better! I am extremely disappointed with their work. A simple phone call or email would have solved this issue. But no, they DO NOT COMMUNICATE WITH YOU AT ALL! My Mother's stone looks so awful This was after all the last tribute to my Mother I will ever have, and they ruined it! It is the saddest time in my life and they just added more grief for me. PLEASE, save yourself the sadness I feel and DO NOT USE Woodland Memorials. From, an extremely sad & disappointed customer! PS. There should be a zero star for Yelp reviews, as 1 star is far too generous for Woodland Memorials.

From the owner: Woodland Memorials has been helping families find the perfect monuments since 1924. We create a…read morewide range of markers, monuments, rock signs and accessories that are available in an array of colours, textures and finishes. All of our work is done at our Burlington shop by local craftspeople. We can help you add a personal touch to your monuments by including custom designs, etchings, and inscriptions. Visit us today for more information.

Smith's Funeral Homes - funeralservices - Updated October 2026

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