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    Tranquility Funeral Services

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    12 years ago

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    Skinner & Middlebrook

    Skinner & Middlebrook

    (3 reviews)

    Port Credit

    Jeanine was so kind and knowledgeable through out the whole ordeal. Always answered any questions…read moreor requests promptly Really helped me along this devastating time.

    It's generally not my policy to review anything related to a funeral home (it just feels a bit…read moreweird and a little insensitive to write about a place tied to the concept of death and unpleasant memories of the past), but I'm making an exception for a funeral home in Port Credit that held a very classy and respectful viewing last week. One of my co-workers (who was also a good friend and mentor) passed away suddenly last Tuesday, as of this writing, and the family was able to quickly put together a viewing at Skinner & Middlebrook. This has been a mainstay in Port Credit for a long time, but I didn't realize just how important it was until I'd once again lost someone close to me. The last time I was here, it was for my grandmother's viewing and funeral service in 2003, and the owner Scott and the staff did a marvelous job bringing everything together and ensuring that the service was respectful, understated and classy. Fast-forward nearly 15 years and I was back here again, reminiscing about my friend with other journalists, co-workers and his family members. The staff made sure that everything was handled impeccably, from small snacks and tissues on-hand to images and videos of my co-worker from his past career and family life playing on a video screen and nearby television. This is truly a family business (and a multi-generational one, from what I understand), and the interesting part is that the staff make you feel like you're a part of their family, no matter how tangential your relationship may be to the deceased. The viewing was respectful and well-presented, and the staff were on-hand the next day to help deliver the casket to a church down the road -- in the midst of a heavy snowstorm, no less. They definitely went above and beyond for the family, and I commend them for their attention to detail, patience and tact when dealing with the situation and outlying circumstances. It's that level of consistency I appreciate, and it's a very suitable and apt place for any matters related to funeral viewings or service.

    Glen Oaks Funeral Home and Cemetery

    Glen Oaks Funeral Home and Cemetery

    (3 reviews)

    To Don Clarke and Terry Eccles, It is with an extremely…read moreheavy heart that I write this letter. The way you treated my family and I after my grandmother's body was taken to Glen Oaks Funeral Home left me in shock and disbelief. I am deeply saddened that the staff of a funeral home could act with such callousness during a time of such deep grief, including raising their voice with grief-stricken family members the morning of a funeral. My mother, was tending to a family emergency in the US when we heard of her mother, my grandmother's, passing. With COVID safety precautions in place she made sure to travel according to all Government protocols. Within hours the Government of Canada approved her request for a limited release from quarantine to attend her mother's funeral. Clearly, Health Canada felt this was a reasonable and safe request. We contacted Glen Oaks Funeral Home to voluntarily disclose our travel history and have the proper paper work signed so that we ensure a safe environment for our family and your staff during the final rites for my grandmother. I expected the voice on the other end to be one of compassion and reason. I was taken aback when on the other end Don Clarke, (the manager) refused to even let me finish my sentence after I uttered the word 'travel'. Not only did you not have the decency to listen, you tried to intimidate me from your position of power. You lectured me on COVID-19 spread, the inaccuracy of testing and the place of vaccines. You went on to tell me I wouldn't be able to cross the border (we already had) or that the government wouldn't grant us the exemption (they already had). From someone in your position I would expect empathy and understanding; instead I felt belittled and unheard. Don, I understand you must prioritize the safety of your staff and patrons. I agree with you that policies must be put into place to protect health and safety. I would never want to jeopardize anyone's health. In fact, any such misbehavior would have put our entire extended family at risk. However, a high level of safety can still be maintained while leaving the person on the other end feeling like they were treated with humanity. Terry, after such a difficult experience with Don I reached out to you. I sympathize with the difficult position you are in during this unprecedented time. That said, it is my opinion that a regional manager should ensure that policies and procedures are predicated on fact and government recommendations rather than fear and personal opinion. I think this is especially critical in an industry that not only is deemed essential but operates at a time that is so precious and sensitive. You are in a position that dictates how people are able to say their final goodbyes - you forgot this sense of responsibility that comes with your power when you told me "at the end of the day I just need my staff to respect me, so that they'll continue to work for me." Finally, I want to address how my family was treated the morning of the funeral. While we were finally given 15 minutes for my mother to bid her mother goodbye, members of my family were met with rudeness and even yelled at in their attempt to be by my mother's side during one of the most difficult days of her life. Gord Stevens (without a mask), came within 2 ft to yell "no means no!" at us, 2 young women who had permission to attend the regular funeral services. He continued to physically intimidate us, pushing us out the door and forcing us to video call our mother from the frigid parking lot. We were told "we will have to disinfect the room if you come in," implying that the level of effort required for our family to be accommodated was not worth it. It was the lack of decency, empathy, or care for others that left us most appalled. In the end, this tone was set by you, Don and Terry, this is the behaviour that you have condoned. I understand that COVID19 is a scary disease and risk mitigation is a reality in our world right now. However, you provide an essential service. Refusing to engage with people to create safe policies and procedures for everyone is like a doctor refusing to treat patients or a grocery store clerk refusing to stock shelves. It is not possible to reduce risk to 0%. The people you have allowed to enter your funeral home can go to work, school, stores and even restaurants yet you willingly came in direct contact with them to hand them flowers during the service. While people like my mother who yes had travelled, but also quarantined for 5 days and produced 2 negative COVID tests had to beg for 15min in an empty room to say goodbye to her mother. I urge you to take another look at how you decide your policies. It seems to me that they are based on fear rather than thoughtful discourse and risk mitigation. The experience my family had at your facility was unimaginably cruel. I hope you are willing to review your behavior so that another vulnerable family never has to endure what we did at your hands

    I wish the circumstances were different. I wish I didn't lose my best friend in life. but sadly we…read moreall have to go at some point. my best friend is buried here and I couldn't help but not give the company a review. as a person not directly tied to the transaction of sale, this business is one of the best funeral homes I've been to. they were super professional and very eager to please everyone during the grieving process. where my best friend is buried, is a pretty tranquil and peaceful place, very beautiful to visit in the fall. my only knock about this place is, the last time I visited my best friends bench there was broken glass all around the bench area, which I felt the need to clean up. I wish the actual plots had a mapping system, cause I won't lie, every time I go to visit my best friend I get lost, which is slightly embarrassing.

    Tranquility Funeral Services - funeralservices - Updated May 2026

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