I've attended many funerals, and this was my first time at your facility. I was pleasantly…read moreimpressed with the professional and compassionate staff, namely, Renata. It takes a special person to delicately handle such a sensitive matter like funeral visitations. Renata answered our questions knowledgeable with empathy and patience. Thank you, Renata, for your warm words of sympathy and comfort. I hope management realizes they have a gem in Renata.

Not the type of place that I enjoy visiting, but have had to do so several times for family,…read morefriends, and clients. Overall, well maintained and respectful, which is what a funeral home should be. They could use additional parking. That is the biggest problem herein, especially when multiple viewings are being held. What else can I say? Hopefully I don't become a client for a very long time, or preferably, I will be frozen and return in the distant future.

This was the first time I had to find a resting place for a loved one with that said, I was blessed…read moreto meet with Rick. Rick is a wealth of knowledge, provided excellent location information, understood what I was looking for, and gave guidance through the process of finding the perfect resting place / new home. We now have a place to visit him. This location is worth it for all the services provided. The location gives a very warm and welcoming feeling and it is well cared for. He allowed me to ask questions and provided the answers. I cannot say thank you enough to Rick for being patient, supportive, and understanding.

This was the first funeral my family had to plan, and I need to extend my gratitude to St. John's…read moreDixie for their care, comfort, and timely help. I especially want to shout out Keith for his kindness during our visitation - he took initiative to clear our food items for us and stayed behind past 9PM to speak with us and share his condolences. We will never forget his kindness. The service was exactly what we were looking for, and we appreciate the dedication put into setting up the area and making it a perfect spot to leave my grandfather. It was beautifully set up, and the choice of music and flowers were exquisite. Thank you to the service for making an otherwise sad day a beautiful celebration of life, and we value their efforts immensely.

I worked with Robin to set up my funeral decision. Very helpful and made it easy to proceed with…read moresetting up the documents. My wife was hesitant with my decision but after receiving the package, she in turn also contacted Robin and set up her arrangements. So far all that have been contacted are pleased that this uncomfortable time in life (or death actually) has been handled in advance.

The Staff were very professional and pleasant. Their services made the planning of my fathers…read morecremation simple and painless during these difficult Covid times and restrictions. They do not oversell anything and their prices are affordable. Many thanks and I will definitely refer and be using their services again.

Jeanine was so kind and knowledgeable through out the whole ordeal. Always answered any questions…read moreor requests promptly Really helped me along this devastating time.

It's generally not my policy to review anything related to a funeral home (it just feels a bit…read moreweird and a little insensitive to write about a place tied to the concept of death and unpleasant memories of the past), but I'm making an exception for a funeral home in Port Credit that held a very classy and respectful viewing last week. One of my co-workers (who was also a good friend and mentor) passed away suddenly last Tuesday, as of this writing, and the family was able to quickly put together a viewing at Skinner & Middlebrook. This has been a mainstay in Port Credit for a long time, but I didn't realize just how important it was until I'd once again lost someone close to me. The last time I was here, it was for my grandmother's viewing and funeral service in 2003, and the owner Scott and the staff did a marvelous job bringing everything together and ensuring that the service was respectful, understated and classy. Fast-forward nearly 15 years and I was back here again, reminiscing about my friend with other journalists, co-workers and his family members. The staff made sure that everything was handled impeccably, from small snacks and tissues on-hand to images and videos of my co-worker from his past career and family life playing on a video screen and nearby television. This is truly a family business (and a multi-generational one, from what I understand), and the interesting part is that the staff make you feel like you're a part of their family, no matter how tangential your relationship may be to the deceased. The viewing was respectful and well-presented, and the staff were on-hand the next day to help deliver the casket to a church down the road -- in the midst of a heavy snowstorm, no less. They definitely went above and beyond for the family, and I commend them for their attention to detail, patience and tact when dealing with the situation and outlying circumstances. It's that level of consistency I appreciate, and it's a very suitable and apt place for any matters related to funeral viewings or service.

To Don Clarke and Terry Eccles, It is with an extremely…read moreheavy heart that I write this letter. The way you treated my family and I after my grandmother's body was taken to Glen Oaks Funeral Home left me in shock and disbelief. I am deeply saddened that the staff of a funeral home could act with such callousness during a time of such deep grief, including raising their voice with grief-stricken family members the morning of a funeral. My mother, was tending to a family emergency in the US when we heard of her mother, my grandmother's, passing. With COVID safety precautions in place she made sure to travel according to all Government protocols. Within hours the Government of Canada approved her request for a limited release from quarantine to attend her mother's funeral. Clearly, Health Canada felt this was a reasonable and safe request. We contacted Glen Oaks Funeral Home to voluntarily disclose our travel history and have the proper paper work signed so that we ensure a safe environment for our family and your staff during the final rites for my grandmother. I expected the voice on the other end to be one of compassion and reason. I was taken aback when on the other end Don Clarke, (the manager) refused to even let me finish my sentence after I uttered the word 'travel'. Not only did you not have the decency to listen, you tried to intimidate me from your position of power. You lectured me on COVID-19 spread, the inaccuracy of testing and the place of vaccines. You went on to tell me I wouldn't be able to cross the border (we already had) or that the government wouldn't grant us the exemption (they already had). From someone in your position I would expect empathy and understanding; instead I felt belittled and unheard. Don, I understand you must prioritize the safety of your staff and patrons. I agree with you that policies must be put into place to protect health and safety. I would never want to jeopardize anyone's health. In fact, any such misbehavior would have put our entire extended family at risk. However, a high level of safety can still be maintained while leaving the person on the other end feeling like they were treated with humanity. Terry, after such a difficult experience with Don I reached out to you. I sympathize with the difficult position you are in during this unprecedented time. That said, it is my opinion that a regional manager should ensure that policies and procedures are predicated on fact and government recommendations rather than fear and personal opinion. I think this is especially critical in an industry that not only is deemed essential but operates at a time that is so precious and sensitive. You are in a position that dictates how people are able to say their final goodbyes - you forgot this sense of responsibility that comes with your power when you told me "at the end of the day I just need my staff to respect me, so that they'll continue to work for me." Finally, I want to address how my family was treated the morning of the funeral. While we were finally given 15 minutes for my mother to bid her mother goodbye, members of my family were met with rudeness and even yelled at in their attempt to be by my mother's side during one of the most difficult days of her life. Gord Stevens (without a mask), came within 2 ft to yell "no means no!" at us, 2 young women who had permission to attend the regular funeral services. He continued to physically intimidate us, pushing us out the door and forcing us to video call our mother from the frigid parking lot. We were told "we will have to disinfect the room if you come in," implying that the level of effort required for our family to be accommodated was not worth it. It was the lack of decency, empathy, or care for others that left us most appalled. In the end, this tone was set by you, Don and Terry, this is the behaviour that you have condoned. I understand that COVID19 is a scary disease and risk mitigation is a reality in our world right now. However, you provide an essential service. Refusing to engage with people to create safe policies and procedures for everyone is like a doctor refusing to treat patients or a grocery store clerk refusing to stock shelves. It is not possible to reduce risk to 0%. The people you have allowed to enter your funeral home can go to work, school, stores and even restaurants yet you willingly came in direct contact with them to hand them flowers during the service. While people like my mother who yes had travelled, but also quarantined for 5 days and produced 2 negative COVID tests had to beg for 15min in an empty room to say goodbye to her mother. I urge you to take another look at how you decide your policies. It seems to me that they are based on fear rather than thoughtful discourse and risk mitigation. The experience my family had at your facility was unimaginably cruel. I hope you are willing to review your behavior so that another vulnerable family never has to endure what we did at your hands

I wish the circumstances were different. I wish I didn't lose my best friend in life. but sadly we…read moreall have to go at some point. my best friend is buried here and I couldn't help but not give the company a review. as a person not directly tied to the transaction of sale, this business is one of the best funeral homes I've been to. they were super professional and very eager to please everyone during the grieving process. where my best friend is buried, is a pretty tranquil and peaceful place, very beautiful to visit in the fall. my only knock about this place is, the last time I visited my best friends bench there was broken glass all around the bench area, which I felt the need to clean up. I wish the actual plots had a mapping system, cause I won't lie, every time I go to visit my best friend I get lost, which is slightly embarrassing.

The Lithuanian man who takes care of the cemetery does an excellent job. As a third generation…read moreLithuanian I found the woman in the office who takes money for the digging of the Graves to be extremely rude and unprofessional. I am shocked she keeps her job representing the Lithuanian community in the office at the cemetery. As a retired principal I rate her an F meaning FAIL. The man who maintains the cemetery gets an A+. I visit St. John's cemetery at least once a week and he is ALWAYS busy at work.

This is an absolutely stunning cemetery for anyone like myself that feels so inclined to take…read morephotographs. It is always wonderful to see aspects of other cultures lives... including how they treat death.

My family and I would like to express our deepest gratitude to Nathan, Thera and to the rest of the…read moreteam at eco Cremation & Burial Services. What was truly a very emotional experience for our family in losing our Dad was made so much easier by the team's kindness, sensitivity, compassion, respect and professionalism from beginning to end.  Attention was paid to every detail.  In addition, the team responded to our questions with such patience which, in turn, helped ease our stress during this incredibly sad time. The day of Dad's funeral went very smoothly (thank you Thera and team) and the number of compliments we received afterward speaks to the caliber of this team and their service.  THANK YOU for all you did for us. Pauline & Family - April 2021

Nathan took such wonderful care of our family during the devastating loss of our father. He is an…read moreextremely well organized and compassionate man answering all of our questions and his attention to detail was much appreciated. As we have never organized a funeral before, his patience and knowledge really helped in a terrible situation. Highly recommended.