It was sad to bury the closed ones so funeral homes can make a big difference on the transparency…read moreof cost and the details of the actual service. Once I found out my brother's autopsy was done , we've arranged a meeting with the funeral home. I got the email for things to be pre-filled and the costing PDF so I was well prepared of what's available. We clarified the cremation process and paid for the service. We were in and out within 1.5 hours. As painful as it was emotionally, at least the arranging of the service was painless. Hopefully I never have to use their services again, but for people who needs a funeral home, this place is well established.

I would've written a review about this place last year, but I was still grieving the loss of two…read morebeloved grandparents 19 days apart. At the time of writing this review, I've been to three funerals at Elgin Mills Funeral Centre. The first was pre-COVID-19, where the service and the burial was very well conducted. The staff were extremely professional and well mannered. Honestly, nothing to complain about. The second funeral was during COVID-19 in the winter, where only 10 people were allowed to gather outdoors. Everyone else would have to remain in their cars and watch from there. It was a simple funeral, where the casket was brought to the burial spot. There was a moment of silence, then bowing to respect the one gone. Afterwards, the casket was lowered into the ground and then buried. The official funeral is OVER. Everyone else watching in the car were able to come out and offer their respect in groups of 10. Again, nothing much to complain about this experience. The third funeral was 19 days later, and my family decided to do the exact same thing as the second one, since it was with the same extended family. THIS TIME, we encountered some issues. We hired pallbearers, because there was only a limit of 10 people at the funeral, but hired pallbearers don't count, which is good if you're short on people to carry the casket. ONE of the pallbearers that we hired parked her car RIGHT by the road of the burial site. I can understand that she probably wanted to get out as soon as her task of carrying the casket was finished BUT for family members who were ACTUALLY THERE for the funeral, we could not see the funeral from our car. What the pallbearer did got noticed by the funeral director, but he couldn't get her to move her car until AFTER the casket was brought up, which was super frustrating because it broke the solemn mood. I believe the funeral director and the funeral centre need to train their employees better on WHERE to park their cars. Especially with COVID-19 and how there's a limit for how many people can gather, getting a good view from the car is important. They need to take a lesson from Tina Lee, CEO of T&T Supermarket, who teaches her employees to park FAR from the entrance so that customers are able to get the best parking spots. Also, in the third funeral, I did NOT appreciate how one of the employees stepped on the casket as it was being lowered. THAT AIN'T COOL and SUPER DISRESPECTFUL. Instead of using your feet, USE YOUR HANDS to adjust the casket placement! FINALLY... recently, when visiting my grandparents' grave, we brought two flower arrangements to honour them. We haven't got the tombstone for the grave yet as it takes time to get it made. TWO WEEKS LATER, when we were back... the flower arrangements were destroyed with tractor marks seen over them. HOW DISRESPECTFUL!!!!! I know we got a lot of snow, but it doesn't mean you could just run the tractor like whatever. Like seriously, just because they're dead and you don't know them doesn't mean other people didn't love them when they were alive. Please treat the dead with respect!!! From all of these experiences with Elgin Mills Funeral Centre, I could only offer 2 stars to this place. I neither recommend nor not recommend them. Just meeeehhhh... Only one word of advice: If you are coming here for a funeral, make sure you have a STERN TALK with the funeral director on how he runs his staff BEFORE the funeral.

Very beautiful cemetery, and wonderfully maintained. Very…read morepeaceful & historical place to visit.

I worked with Robin to set up my funeral decision. Very helpful and made it easy to proceed with…read moresetting up the documents. My wife was hesitant with my decision but after receiving the package, she in turn also contacted Robin and set up her arrangements. So far all that have been contacted are pleased that this uncomfortable time in life (or death actually) has been handled in advance.

The Staff were very professional and pleasant. Their services made the planning of my fathers…read morecremation simple and painless during these difficult Covid times and restrictions. They do not oversell anything and their prices are affordable. Many thanks and I will definitely refer and be using their services again.

You are supposed to have everything cleared off the burial site by April 1st or they throw…read moreeverything in the garbage. My husband was buried less than a year ago my family is in Europe I am a senior and trouble walking I told the cemetery to please hold off throwing out the beautiful cross the family put money together to buy. But when I called today they basically said too bad, rules have been the same for years. They have no heart its all about money. Hopefully someone will go through the garbage and use the beautiful cross that was for my husband. Its terrible they did it to everyone whoever could not make it, you could not make arrangements everything garbage. What a sin, I thought this was a catholic cemetery.

I have not had any further interaction with the funeral home/cemetery but they left a comment on my…read morereview to contact them to follow up. I had sent an email on the same day their comment was left (December 24, 2020) and have not heard back as of today (January 11, 2021). It looks like they left that comment to make it look like they have tried in remedying a situation that they could not possibly do so when in fact they never planned on doing so.

My experience with Chapel Ridge Funeral Homes for the passing of my father at the end of March 2026…read morewas a positive one, and I would recommend them to any family. Before the funeral, they helped my family choose a funeral package that best aligned with our needs for a Hindu cremation ceremony. Once my dad passed away, our funeral director did a great job of being connected, responding to emails promptly, and being very patient with the whole family. She helped organize a private family viewing, dressing of the deceased, all the details of the funeral on the day of, and the coordination of the ashes pick-up the day after. We found all the staff (our director, the manager, and cremation staff) to be patient, considerate, and open to any changes that came up. They made the difficult experience of planning and funeral preparation, and cremation very smooth and calm. Greatly appreciate both their experience and compassion.

Chapel Ridge made a tough situation much easier to navigate. Everything was handled with respect,…read moreclarity, and attention to detail from start to finish. The team was responsive, organized, and genuinely supportive throughout the process. For the level of care and service they provide, the value is clear. Would confidently recommend.

The older gentleman who helped my family was understanding, professional and got things done in a…read moretimely manner. He guided us every step of the way, from first meetings to, later, the burial site. The cemetery was very well maintained with beautiful landscaping. The young stuff helping with the burial were speedy and professional, though it was pouring out. Thank you Highland Hills for the support and care through this very hard time.