We got stuck using Jerrett as the funeral was prearranged years ago & we couldn't get out of the contract. If possible, AVOID this place completely.
When we arrived at the funeral home, and were greeted by Carol at the front desk. She was very kind & was helpful despite being busy. She was the only staff member that we encountered that was compassionate.
It just went downhill from there. We were then introduced to Caitlyn, who lacked any customer service skills. When we asked to go into the room, she was hesitant to let us in. This all happened well after the start time, so we were not inconveniencing them.
At the end of the night, we lost track of time & she came barging into the room. She announced that it was past 8pm & yelled at us to leave. I was actually embarrassed for her. There's a way to politely ask guests to leave, this was handled very poorly.
Our family also purchased light snacks for our guests. That included a tray of cookies & unripened fruit. The cost for the low quality "snacks" they provided was outrageous. We were told that we could not bring outside food as their insurance did not cover it. But low & behold, another party arrived with outside food & were allowed to bring it in.
Thankfully our second night for visitation went a lot better. Different staff were on this night & were very kind.
In all, our experience at Jerrett was unfavourable. Despite our grieving, we could not look past the disrespectful encounters with certain staff. They could definitely use some more training. read more