Nice folks that understand customer service in a tourist based town…read more Hardware stores are always cool.

I didn't like the reception we both got today buying a few items in their store. Perhaps their…read moregoldfish just died. Maybe they didn't get their monthly check on time or didn't appreciate people wearing masks because of the pandemic. I appreciate appreciation for our patronage... can always drive to Ridgeway....

I made the mistake of packing the incredible shedding sweater for our vacation in New Mexico and…read moreColorado. As we drove from Taos to Ouray, the blue fuzz took over. It was on the car rug. It was on my leggings. It had attached itself to my seatbelt. And of course, I forgot to pack a lint roller. Determined to rid myself of the blue menace, I walked into the Ace Hardware store on Main Street and asked the friendly clerk behind the desk if they had a lint roller. The clerk told me exactly where to find it. With the roller in hand , I thanked the clerk and was on my way. Ace is the place with the friendly hardware folks! If I lived in Ouray, I would probably be in that store at least once a week because of how organized it was and how friendly the clerk was.

I just called to find out if Timberline Ace Hardware carries a detergent for down jackets. And, yes…read morethey do! It took me 2 minutes to find out, the new employee quickly found the answer for me. The local ski shops are out of it, but ACE has it. In some 20 plus years I pop in there from time to time 99% of the time they have just what I need. And employees are always upbeat. We are so lucky to have this store in this town where service stores are far and between.

Some of the staff are very helpful, However they are just fake and talk shit when they think you're…read moreout of ear shot. Owners are a joke and lack the morals to lead a great staff. Never trust anything you are told get it in writing whether you are customer or employee!

Locally owned and operated store!…read more A wide variety of items to choose from home owners need for all their maintenance at reasonable prices. They also have exceptional quality knowledgeable service. I have shopped here for years and have always enjoyed the experience.

incredible store.. great selection.. they seem to have everything you might need, which is good…read morebecause Durango is an hour away

Small Store but fully stocked. If you cannot find it here then you probably don't need it.read more

LOVE our hometown Home Depot!…read more Every time I come here the sales associates that work here are always so professional and extremely helpful! Bought a few other items and a Husky 4-drawer table-top tool chest for my hubby for his upcoming bday. Between me and my sales associate, we looked hard to find one that was just right...plus the price was pretty affordable. Finally landed on the Husky because I didn't need anything too large as you can see by my pic. Bottom line...coming to Home Depot is always a pleasurable experience!

The lady at the service desk finished serving the guy in front of me, took a look my way, without…read moreacknowledging I was there continued to finger peck her register key board. This went on for almost two minutes as if I was a ghost. Then another guy arrived to be served and stepped right in from of me and immediately she looked up and said to him: "Hello, can I help you?" He smiled back at her and said "Actually, I'm his son and we had a question for you about our gift card" I'm an old grandpa working outdoors all summer with a healthy sun tan and white beard. My son is a twenty something good looking young man. So after she helps us, we go to get drywall. The young lad in charge of the drywall isle goes off to get a forklift to bring the product down for us to working level. Comes back a long time later, lowers the dry wall products down to lower shelf and then, leaves, without offering to help us put it one the flat cart for taking. A long time passes he is not coming back. Discouraged about being ignored like this, twice, my son offers to get help. The panels are still two high were the young lad had put them to be accessible without a step ladder. He finally finds someone who tell him he was getting ready to go on break but will do us the favor. He comes and takes a look and says we need a step ladder and leaves. Where did he go? We don't know. Finally the drywall isle young lad comes back, brings a step ladder and him and my son load the 20 drywall sheets on to our cart. At the counter I see they already know their customer service grade is an F minus because he quickly goes past the screens and hands me the paper receipt i requested but doesn't ask if I want a copy emailed; something that every other HomeDepot I have been to asks me. At the loading dock, there is nobody to help this grandpa load, and no one shows up to offer help. I tell my son as we are driving away, I can help by providing feedback when the normal feedback email is ent my way. They have my account when I paid and it has my email and I always get feedback emails and have never given HomeDepot anything below 4 stars. Surprise surprise again. No emails in days. I have been shopping at this Home Depot for at least seven years since I bought a parcel in the mountains to build a cabin on. I last shopped there two years ago. Something has gone awfully wrong here. This is not your high quality Home Depot I have been shopping at for over 20 years. Is this going to get typical everywhere going forward in America? I don't know, I hope not but I am not holding my breath and I am going to brace myself for even worst next time I visit this store, or better yet find an alternative. On a positive note Home Depot has everything handy men like me or contractors need and I am willing to put up with the rude service as long as I get the products I need to finish my little cabin in the woods. You could do the same and good luck and best wishes to all you fellow DIYers.

The kindest man helped me put a new battery into my car key fob yesterday at this store. Today I…read morewas back buying a toaster and some mouse traps. All the gentlemen in this store were helpful and kind. So appreciated. The store appeared comprehensive and well maintained. Ace is the place-- Abel's Ace in Montrose.

If you're looking for a reliable place to rent party equipment on the Western Slope, look no…read morefarther than Montrose. I am extremely satisfied with how Park Avenue Parties helped my wedding in Ouray come together! Chris and Celeste were both undisputedly organized and competent in their jobs, helping us feel reassured and outlining what we'd need to successfully pull off the event. I was pleased with the selection and options they had in tablecloths, napkins, table sizes, chairs, etc, and we ended up choosing some beautiful combinations. The event was on a Saturday: they delivered Friday morning as promised with everything we needed, and it was all set up by 1PM. Celeste and her team hung all 63 our Japanese lanterns and 6 parasols on the tent ceiling and showed me how the lantern LED system and remote worked - it was GORGEOUS. Our credit card was charged that same day and we didn't need to worry about payment on the day of the wedding. Park Ave is very reasonably priced and has a great reservations & contracts system that made things easy to change. As we were doing all the planning long-distance (we live on the Front Range), Chris and Celeste were both also very nice and patient whenever we stopped by in person a couple times to discuss final decisions. Their e-mail response time was always within 24 business hours, and it was easy to get ahold of them on the phone. If you're holding a large party in the area, give them a call!

This hardware store is great! The employees are all there to help. They don't take BS from rude…read morepeople or city slickers which is a bonus for this down to earth, honest, and welcoming store. They have all of the service, respect, and individual nuts, bolts, screws, etc. that Home Depot does not, and will never have. Highly recommend for all of your projects.

The staff at this store are waiting to help you find what you are looking for. Literally …read more.. waiting. A basic and well-stocked hardware store without too many fripperies.

The ultimate small town hardware/feed store. Owners Jim and Linda Link are as good as it gets…read more The staff are mostly farmers or ranchers who know their stuff. Even if you don't need anything, if you're in Paonia, you almost have to stop by and check it out!