Nice folks that understand customer service in a tourist based town…read more Hardware stores are always cool.

I didn't like the reception we both got today buying a few items in their store. Perhaps their…read moregoldfish just died. Maybe they didn't get their monthly check on time or didn't appreciate people wearing masks because of the pandemic. I appreciate appreciation for our patronage... can always drive to Ridgeway....

I have been here a handful of times over the past year. I have found the people working here to be…read moremore helpful and polite than the other place in Ridgway. The only drawback is that a small hardware store lacks what can be found at HD, but this store is very convenient.

helpful staff easy parking…read more good inventory clean environment logical layout reasonable return policy nice corner location tacos nearby

incredible store.. great selection.. they seem to have everything you might need, which is good…read morebecause Durango is an hour away

Small Store but fully stocked. If you cannot find it here then you probably don't need it.read more

Biggest Ace that I think I've ever seen. This store has the normal Ace Hardware side and then it…read morehad a Hallmark Card section, huge housewares area, and a garden, camping, toys and games and pet section. There also was a Halloween display with everything for decorating. It took an hour or so to go through the store. We found many items we needed. They also had the biggest kitchen items/gadget hanging wall that I've seen-maybe bigger than the specialty home stores. Everything was neat and clean. There were workers around that were happy to help you find things. The young man that helped me was very nice and pointed out things that I may not have noticed. I recommend and would definitely go back to the Ace. Checkout was fast and easy. Although, I did pass the gauntlet of candy before getting to checkout. They had lots of goodies!

Stopped by Ace in Durango again and Chris saw me right away, called me by name with a big smile and…read moreasked me how I was enjoying my new Ego snow blower, which I absolutely love. I even got a credit on my electric bill. Then he helps me find everything on my shopping list, along with an new Ego lawn mower with a huge rebate discount and a ton of info about Ego kit discounts. This is the BEST customer service I've experienced since I moved to Durango, last year. Thank you Ace for hiring this guy and thanks again and kudos to Chris !

LOVE our hometown Home Depot!…read more Every time I come here the sales associates that work here are always so professional and extremely helpful! Bought a few other items and a Husky 4-drawer table-top tool chest for my hubby for his upcoming bday. Between me and my sales associate, we looked hard to find one that was just right...plus the price was pretty affordable. Finally landed on the Husky because I didn't need anything too large as you can see by my pic. Bottom line...coming to Home Depot is always a pleasurable experience!

The lady at the service desk finished serving the guy in front of me, took a look my way, without…read moreacknowledging I was there continued to finger peck her register key board. This went on for almost two minutes as if I was a ghost. Then another guy arrived to be served and stepped right in from of me and immediately she looked up and said to him: "Hello, can I help you?" He smiled back at her and said "Actually, I'm his son and we had a question for you about our gift card" I'm an old grandpa working outdoors all summer with a healthy sun tan and white beard. My son is a twenty something good looking young man. So after she helps us, we go to get drywall. The young lad in charge of the drywall isle goes off to get a forklift to bring the product down for us to working level. Comes back a long time later, lowers the dry wall products down to lower shelf and then, leaves, without offering to help us put it one the flat cart for taking. A long time passes he is not coming back. Discouraged about being ignored like this, twice, my son offers to get help. The panels are still two high were the young lad had put them to be accessible without a step ladder. He finally finds someone who tell him he was getting ready to go on break but will do us the favor. He comes and takes a look and says we need a step ladder and leaves. Where did he go? We don't know. Finally the drywall isle young lad comes back, brings a step ladder and him and my son load the 20 drywall sheets on to our cart. At the counter I see they already know their customer service grade is an F minus because he quickly goes past the screens and hands me the paper receipt i requested but doesn't ask if I want a copy emailed; something that every other HomeDepot I have been to asks me. At the loading dock, there is nobody to help this grandpa load, and no one shows up to offer help. I tell my son as we are driving away, I can help by providing feedback when the normal feedback email is ent my way. They have my account when I paid and it has my email and I always get feedback emails and have never given HomeDepot anything below 4 stars. Surprise surprise again. No emails in days. I have been shopping at this Home Depot for at least seven years since I bought a parcel in the mountains to build a cabin on. I last shopped there two years ago. Something has gone awfully wrong here. This is not your high quality Home Depot I have been shopping at for over 20 years. Is this going to get typical everywhere going forward in America? I don't know, I hope not but I am not holding my breath and I am going to brace myself for even worst next time I visit this store, or better yet find an alternative. On a positive note Home Depot has everything handy men like me or contractors need and I am willing to put up with the rude service as long as I get the products I need to finish my little cabin in the woods. You could do the same and good luck and best wishes to all you fellow DIYers.

Mitchell helped me pick a stain color today and went above and beyond as usual. Everyone in there…read moreis helpful and friendly which I so appreciate! Great selection. We usually find what we need without having to drive all the way into town.

Great service. I like the variety of things available. A little of everything. It can be a bit…read morepricey but totally worth checking out.

I go to the garden center at 9:30 am on a nice day in the spring to get garden soil and compost and…read morethe register there is closed and the gate is locked. So I go in main door and back into garden center dragging the flat heavy cart. I get about 10 bags on the cart, about 300 pounds or so and have to drag it all the way to the opposite side of the store to pay for it. Maybe when you go you'll get lucky and the garden center register and gate will be open and an employee will offer to help. I probably will shop elsewhere next time.

The store website is extremely user friendly and quickly gives reliable information. The easiest…read moreonline experience I have had.