I made the mistake of packing the incredible shedding sweater for our vacation in New Mexico and…read moreColorado. As we drove from Taos to Ouray, the blue fuzz took over. It was on the car rug. It was on my leggings. It had attached itself to my seatbelt. And of course, I forgot to pack a lint roller. Determined to rid myself of the blue menace, I walked into the Ace Hardware store on Main Street and asked the friendly clerk behind the desk if they had a lint roller. The clerk told me exactly where to find it. With the roller in hand , I thanked the clerk and was on my way. Ace is the place with the friendly hardware folks! If I lived in Ouray, I would probably be in that store at least once a week because of how organized it was and how friendly the clerk was.

I just called to find out if Timberline Ace Hardware carries a detergent for down jackets. And, yes…read morethey do! It took me 2 minutes to find out, the new employee quickly found the answer for me. The local ski shops are out of it, but ACE has it. In some 20 plus years I pop in there from time to time 99% of the time they have just what I need. And employees are always upbeat. We are so lucky to have this store in this town where service stores are far and between.

Nice folks that understand customer service in a tourist based town…read more Hardware stores are always cool.

I didn't like the reception we both got today buying a few items in their store. Perhaps their…read moregoldfish just died. Maybe they didn't get their monthly check on time or didn't appreciate people wearing masks because of the pandemic. I appreciate appreciation for our patronage... can always drive to Ridgeway....

I rarely leave negative reviews, but my experience here was unacceptable…read more When I picked up a U-Haul trailer, Steve blew cigarette smoke directly in my face. I politely asked him not to, and he laughed. When I returned the trailer, I was unhooking the safety chains at the designated return area. Steve came out onto the balcony, started yelling at me, called me a "f***** Cu**," and threatened to charge me additional fees. I've worked with countless businesses while traveling full-time across the country, and I've never been spoken to like that by a customer-facing employee. Equipment was fine. The customer service was one of the most unprofessional interactions I've had. I won't be renting U-Haul equipment from this location again.

I have been here a handful of times over the past year. I have found the people working here to be…read moremore helpful and polite than the other place in Ridgway. The only drawback is that a small hardware store lacks what can be found at HD, but this store is very convenient.

Mitchell helped me pick a stain color today and went above and beyond as usual. Everyone in there…read moreis helpful and friendly which I so appreciate! Great selection. We usually find what we need without having to drive all the way into town.

Great service. I like the variety of things available. A little of everything. It can be a bit…read morepricey but totally worth checking out.

Biggest Ace that I think I've ever seen. This store has the normal Ace Hardware side and then it…read morehad a Hallmark Card section, huge housewares area, and a garden, camping, toys and games and pet section. There also was a Halloween display with everything for decorating. It took an hour or so to go through the store. We found many items we needed. They also had the biggest kitchen items/gadget hanging wall that I've seen-maybe bigger than the specialty home stores. Everything was neat and clean. There were workers around that were happy to help you find things. The young man that helped me was very nice and pointed out things that I may not have noticed. I recommend and would definitely go back to the Ace. Checkout was fast and easy. Although, I did pass the gauntlet of candy before getting to checkout. They had lots of goodies!

Stopped by Ace in Durango again and Chris saw me right away, called me by name with a big smile and…read moreasked me how I was enjoying my new Ego snow blower, which I absolutely love. I even got a credit on my electric bill. Then he helps me find everything on my shopping list, along with an new Ego lawn mower with a huge rebate discount and a ton of info about Ego kit discounts. This is the BEST customer service I've experienced since I moved to Durango, last year. Thank you Ace for hiring this guy and thanks again and kudos to Chris !

It's a nice store and have what you need. The staff is nice and helpful. It's unfortunate that…read morecrime is bad enough that the staff seems to just hover around the customers and makes me feel like a criminal. Good selection of tools, hardware, building supplies, paint etc. The staff is very knowledgeable and will be right there watching you if you need help. Unless it necessary I go to one of the other hardware stores.

I love hardware stores. This one was full to the brim with all the stuff you need, friendly,…read moreknowledgeable clerks and Lots of people were ready to show me where the item was. Thanks for that!! I could have spent hours in here (willingly) but didn't need to! Store is well organized and on the Main Street.

I have a reward card with Ace Hardware and purchase frequently as we are building our home and it's…read morepretty much only hardware store around. I went there today for potting soil. There was a reward for a percentage off on my app. Great, went to check out and I can't use it because I was told by cashiers Ace won't make money on the item. Not sure if that's really true, I don't know but if I have a reward, it's because it's earned for frequent shopping in the store, but any reward you get you can't use them on sale items. That's dumb, seems like many things are on "sale", yet the prices are still high! I wish we had a Lowe's/Home Depot in Pagosa Springs. They have lost my business and will travel to Durango from now on for items.

I would give it zero if I could!I bought a 600 dollar solar gate opener!It took three hours to…read moreinstall!Did not work called mighty mule gates and they tell me the opener was manufactured in 1990?Call ace said bring it up full refund!Pack it up take it in and met some kid Manager!Said no and called the police to trespassed me for life!I have lived here for 30 years!Absolute rip off store!Buyer beware!

The Dolores General Store has a bit of everything, just as its name implies. Dolores is a tiny…read moretown; therefore, having a local general store like this one must be essential, unless you don't mind driving out to Cortez (...but Dolores is so much more pleasant). On a hot summer afternoon during our road trip through Colorado, my husband mentioned getting ice cream at the Dolores General Store, the same store that looks like a converted auto repair shop and sells paint.... I had my doubts, but figured there was no harm in checking it out. I was surprised to see that they actually have an ice cream counter with large tubs of ice cream to choose from. We were barely at the counter when an employee showed up to help us; he was very pleasant towards us.

Google maps lists this as a convenience store, but it felt more like a small super market. It had a…read moresurprisingly wide variety of foods, including organic foods and fresh produce/baked goods. Other reviewer complained about not being helped, but I didn't have that experience at all