My girl and I boarded two of our dogs for the day. One of our dog was skittish and I was a bit…read moreworry leaving him. But the second I arrived I know our dogs are in good hands. You can tell immediately that Trina and her husband are animal lovers. They were great with our dogs. The facilities were clean and well maintained, they got a fenced off area for the dogs to run. I would definitely use their service again.

We were in ouray for almost a week for our daughters wedding and needed a place for Roxie to stay…read moreduring the actual wedding activities. She spent two nights and we were relieved to know she was safe and getting attention while we were otherwise engaged. Ouray Dog Company will be our go to in future stays.

Sorry to say I also received a couple bells and the dog keg and was very underwhelmed with the…read morequality. The bells were "antique finish" but very cheap and obviously fake and the buckle and leather strap were thin and poorly crafted. The collar for the keg was also cheap and the fixtures were silver (not brass like the keg) and flimsy. Keg itself may have been cool, but they covered it in shiny urethane and a poorly painted Swiss cross. My order was over $425 and to return there is a 20% restocking fee and postage is on me ($150.00 all in). Hopefully they will actually refund my order; they push exchanges. I just don't trust the products to do an exchange, especially with all the one star reviews. : (

I'm afraid this was a disappointing experience. Paid for two large bells with monogrammed brass…read moreplates and extra postage costs. Bells arrived in an open box, barely secured, with the plates loose in the box and glue splotches on the belt. My complaints were met with silence. Buyer beware!

I believe chow down employees have now saved the life of not one but two of my pups. Im thankful,…read moregrateful and blessed. I love supporting this business. The first time was being recommended to their cbd for seizures my beloved Courage was having it stopped them. Then when my Honey girl was having bloody poops i was recommended natur vet digestion it stopped the bleeding the very first dose. I will forever be thankful we have a chow down store in our town.

We spend the holidays in Ouray annually and bring the fur baby. This store carries Open Farm gently…read morecooked frozen foods!! Very convenient for us to just come by here and grab what we need for our stay. It's an amazing store with high quality dog supplies, very cool stuff here!!

Dre was so helpful showing me around the store, finding products for my fur babies and then to top…read moreit all off , she carried items to car and then gave my dogs biscuits, which they gobbled up enthusiastically :) The staff here has always been friendly and helpful. Dre was just another example of them going above and beyond great customer service.

A great pet store. They are so nice and helpful. They…read morecarry most everything you could possibly need from custom tags to cat towers. They even recommended a great lady who grooms cats. My cat needs those sharp nails trimmed regularly! Also, their parking lot is easy to park.

Welcoming owner. Had just what we needed. Good prices too. This is the kind of small business worth…read moresupporting. Will return.

Great selection of everything!! Awesome staff! Your one…read morestop pet shop! A+ Keep up the good work!

I just have to take a few minutes to express my complete gratitude and astonishment of the through…read morethe roof customer service that I received from the entire staff of Dirt Dawg. There is oustanding customer service and then there is what these people do! They took responsibility for a mistake that wasn't even theirs and owned it and went completely over the top in correcting it. In my 54 years on this planet, I have never been treated as well as I was today by the Dirt Dawg. Anytime my travels take me anywhere near Telluride I will be stopping by. This is how it's done. From myself and Sydney, thank you so much!

I have a new puppy and Lindsay stepped right up to help me get Ozzie set up the food and treats…read more I will be coming back.

Really nice set up for a self serve dog wash. Provided soap, towels, dryers,etc. I was able to…read morecontrol the hot/cold water nozzle which was very nice. Very reasonable pricing $15.00! Nice.

A GREAT SHOP!!!…read more Please consider supporting this business - because they "care" about their customers and are nice to the humans accompanying their customers as well. Brought Rocky and Maia in for a self-serve bath mid-July 2021. Kayla guided us to the dog wash area and was polite, professional, and patient. Clearly the dogs know she's a 'dog advocate" because both dogs were on their worst behavior during their bath time. Anyway - I am impressed by the way this business is run/managed. And the staff - are simply out-of-this-world kind and engaging. Great Job Pawsitively Native !!! ... it's nice to see a well run mountain town business after our experience in CB with an unrelated pet boarding business.

I walked in here with my pup. I saw that they have a variety of toys, foods, treats etc all the…read moregoods. It's a feel like a huge location with all the options. When I walked in I was immediately greeted and asked if I needed help. Now the bad.. I wanted to do a SELF SERVICE DOG WASH. And was told it's by appointment, it was about 12p and the next available was 4pm. I was stunned as to there being by appointment when I am going to be the one washing my own dog. Not them. So I asked "why by appointment since is a self wash" I got a response with how busy they are and that people make appointments (in essence) which doesn't necessarily answer my question. I was looking for "oh we have a limited number of baths available" or "we need someone to supervise while the bath is going" etc. anyway. Instead I said "ok understood, thank you" I got no response. Then I said "have a great day!" And nothing. It may not rub some people the wrong way but it did me and reduced my stars on this place. For food I would say this location def has variety and the possibility of special diets etc. but the self bath I would say call ahead. Don't walk in.

Super helpful staff, great dog food selection and accessories. A little pricey but mostly as…read moreexpected, especially for a small town specialty pet store.

David at the Pet Haus Groom Room was very professional. I got an appointment right away. I really…read morelike how things are setup inside, with big spaces for the dogs to wait. My 13-year old came back clean, nails trimmed and most importantly, all of his shedding was taken care of. Thanks guys!

Very nice and friendly. Lots of toys and food to choose from, my dog always enjoys a trip thereread more

Drove down to Durango, with my dad, from Denver, to ride the train. Made a reservation the week…read morebefore and it was super easy to book my pup. We dropped Smaxwell off at 7:30 with a very friendly young lady who explained everything to us and told us about posting pics on Facebook. We were a tad late picking him up because the train was running behind but they said it wasn't a problem and we got him just in the nick of time. They even allow dogs to spend the night, if the train is late, free of charge!! Since I don't speak dog I can't 100% say how Smax enjoyed himself but he seemed tuckered our and happy to see me at the end of a long day of playing! I highly recommend this place for pups because they are very affordable, friendly staff, and located right down the street from the train!

I had an extremely upsetting experience at this boarding facility. I was told my dog would be…read moreplaced in a designated late‑pickup area because we were arriving back from the Durango-Silverton train after hours. When I arrived, she was not in the location I was told she would be. When I walked into the area, her kennel was empty -- and the only other kennel was wide open and empty as well. In that moment, I genuinely thought my dog had been stolen. No staff member was present, no signage, no explanation. I had no way of knowing whether another dog had already been picked up and mine taken with them. I stood there panicked, thinking the worst. Only later was I told that there was never another dog in that second kennel. But how was I supposed to know that when both kennels were empty and no one was there to help? The lack of communication and the careless setup caused unnecessary fear and distress. My dog was eventually located, but this experience was unacceptable. Clear communication and secure, supervised pickup procedures are basic expectations for any boarding facility. This place failed to meet them.