Had an incident with some water damage I called drysmart/buildsmart based on 1 review that was 5…read morestars they came sameday had fans and humidifiers set up said it would take 3-7 days to dry out came on day 7 I think I waited 1 week for the to come out with the buildsmart end of the business and fixed m bathroom and kitchen in 2 days. If I had any issue it was lack of communication after the fans were placed but to be fair they did say 3 to 7 days and I did start calling on day 5 so maybe that's my issue and not an everybody thing great work done quickly and efficiently all you can ask for !!!

Jason was so helpful walking me through his observation, though I had not even offered for them to…read moredo the job.

A 5-star review is certainly not enough stars for the work of Fusion Environmental Engineering…read moreGroup. Due to mold infestation in our HVAC system and duct work, cleaning the duct work was not a viable option. After conducting extensive online research, Fusion Environmental Engineering Group in the Austin, Texas area was selected to evaluate and test the air in our house for mold. Fusion Environmental Group provides Residential and Commercial Mold Inspections, Indoor Air Quality Inspections, Residential Asbestos Inspections, VOCs, and Formaldehyde Testing. The Austin Fusion team of Rick Weir, Mold Inspection Consultant, and Chantell Kirwyn (Tamer of Details) were outstanding in their interactions with us throughout the entire process. Rick Weir conducted extremely thorough mold and air quality inspections. Rick and Chantell are a joy to work with. I cannot say enough good things about Cary Kraft, Senior Project Manager. Cary Kraft's clear and in-depth communication throughout the project provided us with peace of mind. Cary also ensured that we would know every detail regarding the project so that there would not be any surprises. We never expected we would ever need an Environmental Engineering company in our lifetime. The Fusion team made the mold inspection and step-by-step process as painless as possible. If you are unfortunate enough to experience a mold problem that requires professional analysis, rest assured Fusion Environmental Engineering Group is the first company you should call. I highly recommend Fusion Environmental Engineering Group.

Rick was professional and knowledgeable! He took his time when doing the assessment at our house…read moreand investigated a couple other areas we hadn't planned on, and thankfully so because he found a bad spot of mold in our kitchen! He is timely with his communication as well, both in text and email. His protocol work is extremely detailed. We got comments from all of the restoration vendors we got quotes from that the protocol was thorough and easy to follow, so we found the value of the price paid well worth it. We recommend him and his company!

Completely satisfied with the service that the team at USA Restoration provided during our water…read moreleak. Thorough in their work, knowledgeable, prompt, personable, and easy to work with.

Since USA Restoration Pros has refused to clean up the trash after a roof replacement and have…read moreignored my attempts to contact them I will have to try to do so here. To who it concerns at USA Restoration Pros: Please send out a crew to finish the clean up from the roof replacement that was finished on 5/28/25. I have received complaints from neighbors about the debris and I had to purchase a magnet broom to clean up the nails to be able to use my yard or driveway. Since the tarp with the tiles and debris remained on my lawn for nearly a week during a heat wave, large parts of my lawn have died. During the repairs, one of my string LED lights was destroyed, plants were damaged and the outdoor weather electrical outlets were left open which tripped the GFCI. After I filled a garbage can with roofing tiles following neighbor complaints on June 1st, your crew did pick up the tarps and the remaining tiles however a significant amount of trash and equipment, including nails,drip edge, ladders, gloves, coffee cups, etc., still remain. Further, I had to repair my fence panels and gate that were dismantled by your crew. The gate was dismantled because I was not informed of the start date of the repair or asked to unlock the gates until after repairs began. All gates were left open by your crew following the repairs. Richard has stated that the window screens for the final repairs will take 2 to 3 weeks to fabricate however this is an unacceptable amount of time to wait for the clean up. Please inform me when a clean up crew will be able to stop by and I will unlock the gate.

I was recommended W.B. Arthur by S&D Plumbing after my hot water line sprung a leak in the slab and…read morecaused damage in my garage and laundry room. Chris from W.B. Arthur is quite likely one of the happiest and friendliest people I have ever had the pleasure of working with. Chris explained all the steps they were taking and scheduled the daily moisture checks around my availability and was very careful and aware of my escape artist cat. It was a GREAT experience and truthfully made the whole "hey your house kinda flooded and oh also you don't have hot water in the kitchen" experience MUCH more tolerable.

BEWARE! DO NOT USE CORE BY WB ARTHUR! I had a plumbing company cause water damage and their…read moreinsurance brought WB Arthur out - worst decision ever. They were extremely unprofessional to deal with throughout the process and were not listening to my concerns regarding the water damage. They brought in 4 fans and moved my fridge about 3 feet out from the wall. 11 months later, my house has black mold and other mold in the areas where the water damage occurred, there is mold growing behind the fridge, the moisture in my floors are still reading high, they are refusing to communicate with me and ignoring my emails and not giving me their business liability insurance. Julia hung up on me mid-sentence when I called her. I am suffering from neurological symptoms from disseminated aspergillosis and have black mold in my HVAC plenum due to their job and not being accountable. I am trying to file a claim but they are ignoring me. I would NEVER recommend this company! This has caused me to shut down 2 of my businesses, I had to get an attorney for the outstanding repair and medical bills, and there's no apology or resolution in sight. They just ignore my emails, and hang up on me when i call. Super unprofessional.

Laura and her entire staff were absolutely phenomenal. They were professional, reliable, respectful…read moreof our space and belongings, compassionate to our situation but most of all they were very communicative throughout the entire process. I have already referred them to 2 other friends and family members. They are the most efficient and trustworthy company I have worked with.

From the owner: Life can get messy. Whether it's flooding, fire and smoke damage, or the aftermath of a traumatic…read moreevent, getting back on your feet can seem impossible. That's where ServiceMaster Restore comes in. We are trained professionals who will get your household or business back to normal quickly and efficiently. As a leader in this industry for more than half a century, we've perfected the process for quickly identifying damage, determining the restoration services needed, and minimizing trouble and inconvenience on your end. When disaster strikes, every minute counts. That's why ServiceMaster Restore is here for you 24 hours a day, seven days a week, 365 days a year.

I manage a property remotely in east Austin, and my handyman told me that the carpet needed to be…read moreaddressed. I knew we had repairs to make, but I also knew that we needed to get our carpets deeply cleaned and deodorized, and that's when I met with Derek. Derek shared before and after photos, gave me a very reasonable quote, and was able to access the property easily with my instruction. His communication throughout the process was stellar and the feedback so far has been positive! So glad I found a company that supports property management and does work in a timely manner.

Called Derek yesterday to see about repairing two spots where my dog ate the carpet fibers…read more Fortunately, he was going to be in my area today and he and his team came before noon. He's very communicative and so nice. They worked quickly and you would never ever know there were two 4" spots of damage. It was magic! I didn't get a ton of estimates since the reviews for this company were so good and I just wanted to get it taken care of and you get what you pay for. It was reasonably priced for the work they did and how efficiently they worked and how good the result was. Hoping my dog's carpet eating days are over, but if not, I would gladly use Derek & team again.

We hired Topaz to clean our carpets. Within 2 days of the cleaning we used our carpet cleaner to…read moreclean a small area that Topaz was unsuccessful removing. We lifted the stain immediately with our residential cleaner. Also, when we cleaned the rest of the carpet lots of dirt came up which was surprising after having the carpet steam cleaned. To give Topaz the benefit of the doubt, I submitted a request to their email through their website. According to their website they have a satisfaction guarantee within the first 30 days. Unfortunately we have not heard back from them.

We called Topaz Cleaning to power wash our driveway and sidewalk. They did a great good. Thanks,…read moreEarnest.

Had my roof done back in May. They did a good job. Christian was good to work with and explained…read moreeverything and was very respectful. They let me make payments the last couple payments I owed them, helped me out a lot since I had lost my job. The product is good, and they are reasonable for cost. The only thing i keep finding nails all over my yard, but he did come back a couple times. Other than that they were great!

If I could give no stars I would do it. They need to make sure their solicitors ignore the houses…read morethat have no soliciting signs up. Twice now their employees have ignored the THREE DIFFERENT signs and knocked on my door. The guy didn't have his soliciting permit either. Also, when the CEO was contacted, he tried to solicit still! I can't trust a company like that. I work from home for a call center and this is bad for business all around.