Incase you were wondering if the first review was misleading - wonder no more. We bought our vehicle in August of last year (2023), and it's been in the shop getting repaired ever since. I did a thorough test drive and inspection myself before the pre-sale vehicle inspection, and there was nothing noticeable. I made it clear that my purchase was contingent on a pre-sale vehicle inspection. After driving off the lot post-purchase, it flashed the engine light. Upon further investigation, the shop they had look at this vehicle found a misfire code and advised them of such. Even wrote it on the inspection sheet, and showed that to me when I inquired in person (again, after the vehicle purchase - I shouldn't have to double check the information they presented to me at the dealership). The inspection sheet that the car dealer showed me was completely blank where the shop wrote this information. "All clear and good to go". I talked to Mitch about this, and he swore up and down "oh, this shop has messed this stuff up before, I only care that things are done right, I'll help make sure this gets taken care of right". It's been months since I heard from him after several followups of my own, with no "help". The fault in this circumstance lies solely on the same exact issue the previous review mentioned - ***shady practice concerning the pre-sale vehicle inspection***. I had believed that when presented with a checklist of a clean inspection, I could trust it. It was on paper, so I'm covered, right? Wrong - Rider Motors dealt with a shop that they didn't even have full faith in for their vehicle inspections, and somewhere along the lines "somehow" the inspection sheet came back clear when presented to me, the buyer.
All of this could be resolved by the warranty I purchased, right? National Auto Care, I purchased the warranty that by their own admission covers this repair, but despite the vehicle ending up in the shop within weeks of purchase, decided it was something I knew about before purchasing, so won't cover it. Gonna leave them a review, too. Shady denial of coverage with little effort to actually investigate the circumstance. Another thing that Mitch promised up and down to "sort this out, if they don't do right by you I'm done dealing with them!" Well nothing was dealt with, nobody is on the consumers side when you deal with Rider Motors. Nobody. So take this review and the previous one into good account. I'm just another local that tried to do business right and trust my community, and he really left me in the dust, I'm five months deep into the biggest headache of my life as a result of trusting the people at Rider Motors. read more